2About TunstallTunstall Group, in business since 1957, is a multi-national (17 countries), UK based, communications conglomerate which manufactures and markets a variety of telecommunications solutions throughout Europe, Australia, Far East and North America.Tunstall is the world leader in the manufacturing of communication systems for the provision of care for seniors and special risk groups. Tunstall communications and medical monitoring equipment protects more than 1.5 million people around the world.Tunstall Canada is a wholly owned subsidiary of Tunstall Group. We offer a wide selection of customized, emergency response and Nursecall solutions for seniors' facilities, i.e. independent seniors' residences, condos, Life lease facilities, retirement homes, and assisted living facilities. We provide sales, service, installation, warranty and customer support throughout Canada.
3Caresse+ Front View Status LED (Red/Yellow) Status LED (Green) Speaker Cancel Button (Green)Away Button (Blue)SpeakerAlarm Button (Red)
4Caresse + Back View Wall Mounting Points Aerial Battery Compartment CoverProgramming Key PadRubber Feet x 4Microphone
5Caresse + Features Up to 35 wireless radio triggers 6 Recordable Medication reminders10 telephone numbers & multiple call sequencesCalls to Monitoring centre or personal recipientSpeech prompts in English, Spanish, FrenchRemotely answer an incoming call using pendantAuto answer calls from known sourcesTimed inactivity monitoringLocal and remote programmingAbility to signal a “beep” if user is unable to speakRecordable voice tagsHardwired input for pull cords or smoke alarmsUp to 120 meter radio rangeWall mounting as well as desk mounting
6Personal Recipient Mode Can be configured to call a normal telephoneThe unit ID and call type are enunciated to the recipientOptionally a voice tag can be recorded which is then played back during the annunciationThe call must be received by a phone capable of transmitting dtmf tones. recipient must acknowledge and clear the call correctly to end the call sequenceOptionally a call type can be configured to be “cancel at source only”
7Telecare Applications Telecare sensors, work in conjunction with the PERS system and compliment it’s function by providing additional passive monitoring around the home.Telecare sensors monitor risks and hazards associated with independent living.They are wireless, battery operated and simple to install.The sensors can be mixed and matched according to the needs of the individual being supported, and can be added to or changed as the individual’s care needs change.
10Summoning help Radio trigger, pull cord or fixed button Emergency call to:PBX telephone switchWireless telephonesCellular TelephonesPocket PagersProfessional Monitoring centreFriend, relative, neighbours, doctor etc.
11Accidents & Falls Fall Detector Pendant 2-stage fall detection Minimizes false alarmsAutomatically places a callno user intervention requiredUser replaceable batteries
12Medication RemindersThe Caresse + allows up to six timed reminder messages to be recorded by a caregiver and alerted to the user at the designated time.The configuration of these messages can either be performed directly at the unit using the keypad, or remotely by calling into the unit with a normal telephone and responding to interactive voice prompts.The feature can optionally be monitored by the monitoring service, so that if a reminder is not acknowledged by the user then an information call is sent to the center.The reminder messages will be suspended if the Caresse is in the AWAY state.
13Activity monitoringActivity monitoring uses sensors strategically placed in the home to detect activities of a resident living alone and to automatically trigger an alarm call when there is an exception to the normally expected pattern of activity.The benefits of passive activity monitoring are:The client is not required to wear sensor(s) or to be conscious that they are there, so the application is un-intrusive and readily accepted.The monitoring rules can be individually customised, so the monitoring will match the normal lifestyle of the individual residentThe monitoring rules can be modified remotely using the remote programming feature, so the system is easy to support and adapt as needs change.
14Activity monitoringActivities can be monitored using the following sensors wirelessly linked to the home unit.One or more pressure mat(s) under a rug or carpetOne or more PIR motion detector(s)One or more ROM and contact(s) on a door/cupboard.
15Activity monitoringThe Caresse products allow two periods during the day to be monitored. The periods and durations can be accurately defined for the individual resident.Example:Monitor activity outside the bedroom between 6:00am and 8:00am, if there is no activity then trigger an alarm call because the resident has not got up this morning.At the same time monitor activity in the living area of the dwelling between 8:00am and 10:00pm and if there is a period of more than two hours of inactivity then make a call because the resident is immobile and probably needs help.
16Temperature monitoring Can raise an alarm if temperature drops belowORexceeds trigger point
17Domestic Violence Silent operation Capable of frequent (>1 minute) background calls to check telephone line operationAllows cancel button to be disabled
18Critical Visit Monitoring For clients who rely on one (or two) regular daily visits to the home by a care giver, the Caresse + can be configured to monitor those visits and report immediately if a visit does not occur on time.Example 1:Use critical visit monitoring between 11:30am and 12:30 to alert to the monitoring service when a home care nurse does not arrive for a regular noon visit. The nurse will be given a “Caregivers pendant” and the pendant will be assigned to the Caresse in such a way that if the pendant signal is not received within the time window then a call will be automatically made.
19Intruder MonitoringThe Caresse + can be configured to monitor for intrusions to the dwelling and report silently to the monitoring service (with audio verification)Example 1:Use two wireless PIRs , one to monitor entry/exit area and one to monitor a separate thoroughfare in the dwelling. The user will activate the intruder monitoring before leaving by pressing the AWAY key. Any intrusions will generate a silent call to the center and the operator can monitor the audio. The user upon returning to the dwelling will de-activate the monitoring by pressing the AWAY key and their pendant during the entry/exit timeout period.
20Virtual SensorsVirtual sensors will be a software feature of the Caresse + . Virtual sensors allow information from individual simple sensors to be combined to monitor a sequence of activities and to trigger an alarm call if there are exceptions.Example:Use a PIR movement sensor in the bathroom and a second PIR located outside the bathroom. If movement is first detected in the bathroom and then no movement is detected outside the bathroom after a preset time then trigger an alarm call because this indicates that the resident is unable to leave the bathroom
21Virtual SensorsThe sophisticated telecare sensors like the bed sensor and the wandering client sensor require a significant effort to install or subsequently modify their configuration.Virtual sensors can also substitute the function of the bed occupancy sensor and the wandering client sensor.Example 1:Use a virtual bed occupancy sensor to define the period of monitoring and the maximum time out of bed. This removes the need to configure the bed sensor controller (it just needs to report to the Caresse when the client gets in and out of bed) and allows the configuration to be changed remotely.Example 2:Use a virtual wandering client sensor to replace the existing wandering client sensor with just a PIR and a door contact. This is simpler to install, does not require a telecare interface module and can be remotely programmed.
22Life Safety FeaturesTunstall products have a unique set of life safety features which exceed those of any other product in the market.Manufactured in the UK in an ISO9000 registered facilityETL approved to UL1635 and 1637Fully supervised pendants and radio peripheralsTelephone line disconnect warning to userPower fail and Power restored warning30 hour battery backupLow battery warningBattery charge restored callRJ31x line capture for USA (CA38A in Canada)Configurable periodic test callsFull and Half duplex speech
23Caresse+ Uniques A comprehensive mix of life safety features Calls triggered by individual peripherals can be routed to individual numbersRecipient calls with speech messagesSpeech prompts in three languagesNot one but two fully customisable inactivity monitoring periods.Integral keypad for programmingMedication reminders can be set up locally or remotelyVirtual sensors
24Telecom 400 FeaturesFlexibility - 4 smart Telecare sensors and 1 hardwired input & 1outputDedicated Frequency – uses dedicated North American 312 MHz (FM) social alarm frequency for reliable, future- proofed operation.Automatic Battery MonitoringEase of Programming – Keypad, TAPit or CMS 4000Answer your Phone via a Personal Trigger or cancel buttonVolume keys – 5 level volume controlCancel buttonPower failure warningsLine disconnect warningsDial 6 emergency numbers (in either recipient or control centre mode)2 – year warrantySupervised Amie/GEM Pendant
30Direct Care Monitoring (DCM) Real-time monitoring and reporting of patients alarms and emergency calls delivered to caregiver personnelComprehensive real-time and historical tools for Patient/ Caregiver tracking and Queue statisticsnotifications sent to personnel supervisor for each alarm encountered911 emergency notifications managementSupervisor audible alert & popup window with warning messageNotification delivered to predefined emergency ACD groupDisplay real-time PBX call activityEnhanced Counters and Timers managementReal-time performance graphsFull PBX ACD statistics, reports and Call BillingPredefined report templates for quick report generationIntegrate with Panasonic KX-TDA/ TDE/ NCP IP-PBXs
31Direct Care Monitoring (DCM) BenefitsReal time monitoring of the quality of service delivered to the patientsHigher level of patient care assistanceIncreased care giving staff efficiencyOptimized workflowTarget CustomersRetirement ResidencesAssisted Living FacilitiesLong Term Care facilities