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G O D D A R D S P A C E F L I G H T C E N T E R 1 Code 300 Orientation Code 302: Institutional Support Office June 19, 2012 Name: Cindy A. Mead Title:

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Presentation on theme: "G O D D A R D S P A C E F L I G H T C E N T E R 1 Code 300 Orientation Code 302: Institutional Support Office June 19, 2012 Name: Cindy A. Mead Title:"— Presentation transcript:

1 G O D D A R D S P A C E F L I G H T C E N T E R 1 Code 300 Orientation Code 302: Institutional Support Office June 19, 2012 Name: Cindy A. Mead Title: Chief, Institutional Support Office Office: Bldg 6, Rm S018 Tel: a

2 G O D D A R D S P A C E F L I G H T C E N T E R 2 Judith Bruner (Director) Maria So (Deputy Director) Eric Isaac (Associate Director) Jesse Leitner (SMA Chief Engineer) Systems Safety Branch (321) Bo Lewis (Branch Chief) Reliability & Risk Analysis Branch (322) Anthony Diventi (Branch Chief) George Alcorn (Assistant Director for Tech Standards Excellence) Joe Wonsever (Chief Technical Assessments Engineer) Pradeep Sinha (Assistant to the Director) Jeanine Doherty (Administrative Officer) EEE Parts/Workmanship Group Michael Sampson (NASA EEE Parts Assurance Group Program Manager) Jeannette Plante (Electronics Packaging Engineer) Information and Assurance Technology Services Sanjeev Sharma (IT Manager) Directorate Resources Management Office (300.1) Curtis Johnson (Directorate Resources Manager) Mission Support Division (320) Mike Kelly (Chief) VACANT (Deputy Chief) System Review Office (301) Carolyn Dent (Chief) Robert Savage (Deputy Chief) Institutional Support Office (302) Cindy Mead (Chief) Dave Campbell (Deputy Chief) Occupational Safety & Health Division (350) Patrick Hancock (Chief) Dan Simpson (Deputy Chief) Mission Assurance Branch (323) Rob Sticka (Chief) Joe Hall (Associate Chief)

3 G O D D A R D S P A C E F L I G H T C E N T E R 3 Code 302 Institutional Support Office Organization *Contractor SMA Configuration Mgmt *Rhonda Weaver/ARTS *Renee Edwards/ ARTS Mission Ops Assurance / Anomaly Management James La (Detailed to 505) *Mark Culmer ARES *Nicole Smith/ARES Environmental Test Verification / Problem Reporting Systems Analysis Scotty Milne GSFC Management System / Internal Audit Vic Kerns G.S. Krishnan *Mark Bollard/HTSI *Donna Jackson/HTSI *Bella Chavis/ARES * Mark Culmer/ARES Lead Systems Engineer *Tom Clifford/ARES GOLD Rules Management Jerry Kosko Supply Chain Management Louis Thomas Charles Kim Jonathan Root Matthew Fox *V. DiMarco/ARES 06/15/2012 GSFC Technical Standards Jonathan Root *Carla Sugar/ARTS Cindy Mead Chief Dave Campbell Deputy Cathie Bower Program Support Assistant

4 Figure 1 Code 302 Business Operations Code 302 Institutional Support Office Functions Supply Chain Management GSFC Management System / Internal Audit SMA-D Configuration Management Mission Operations Support / Anomaly Management Environmental Verification System (GEVS) Manage Center wide STEP Program Mission OperationsGSFC Flight ProjectsGSFC Management System Representative Directorate MSC Representatives GSFC Directorates Code 300 Management Center Management HQ OSMA NASA Centers NASA Contractor / Supplier Community CSOs GPRS Users Engineers – GEVS / Rules CPRA Users Supply Chain Assessment Schedule Supplier Conference GSFC Project Supplier Listing Supplier Assessment Database Supplier Assessment Plans Supplier Assessment Reports GOLD Rules Documents GOLD Rules Website Waivers / Dispositions Code 300 Overview Presentations Educational Seminars Anomaly Assessment Reports Risk Assessment Reports SOARS Statistics / Metrics Lessons Learned Internal Audit Schedules Internal Audit Plans Internal Audit Reports GEVS Management GPRS Management CPRA Inputs / Charts Special Assessments Manage MSC & Develop Briefing Code 302 Pre-MSR Briefing QSR Charts Code 300 QED Charts Directive Reviews ISO / AS Training Statement of Assurance Package Process Improvement / Training Process Maps / Matrices Branch Chief Requests 302 Personnel Requests PR Requests Auditee / Customer Surveys Project CSO Requests Supplier Listing Updates Supply Chain Assessment Requests Assessment Priorities Draft Assessment Plans / Reports NAMT Opportunities Supplier Corrective Actions 300 Pre-MSR SOARS Metrics SOARS Statistics SMA-D Related Waiver Requests Draft Directives Project GPRS Entries Flow-down Test Requirements Internal Audit Requests Internal Audit Results GSFC Corrective Actions GSFC MS Requirements HQ MS Flow-down Requirements Inputs Customers CM Requirements DM Requirements CM/DM Systems Products GSFC Technical Standards Program Management GOLD Rules Management Center-wide Laboratory Manager Program Problem Reporting Analysis

5 G O D D A R D S P A C E F L I G H T C E N T E R 5 Supplier Assessment Program Conduct Supplier Assessments Assessing the suppliers processes for compliance to: ISO9001:2000 or AS9100, (if supplier is third party certified, we will assess the supplier to it.) NASA Contractual Requirements, Their internal Quality Management System requirements. Follow up on previous NASA assessments. Goal of each assessment is to identify the Subcontractors strengths and areas for improvement. Provide Technical Liaison support for the NASA Audits, Assessments, and Assurance (A3) Services Contract Work with NASA Assurance Management Team (NAMT) and Joint Audit Planning Committee (JAPC) Conduct Annual Supply Chain Conference

6 G O D D A R D S P A C E F L I G H T C E N T E R 6 Supplier Assessments FY 2011 ~ Locations = ~Assessment Location

7 G O D D A R D S P A C E F L I G H T C E N T E R 7 6 th Annual Supply Chain Conference Mark Your Calendars! Supply Chain 2012: October 16 – 18, NASAs Goddard Space Flight Center (GSFC) in Greenbelt, MD –A leading, multi-disciplinary conference focused on fostering successful space missions A record turnout Last year of over 275 leaders and practitioners from space industry and related suppliers, NASA and other agencies. Highly positive feedback, including: –I applaud the program designers for bringing in fresh perspectives. –Glad to see the variety of topics covered and excellent speakers. –The conference overall was a great success. Lots to take away. Networking is always valuable. Registration will begin in early June at –Prior year presentations available now! Suggested speakers or topics are welcome! Contact Jonathan Root, ; ) to share your ideas or to learn more about the Hosted by GSFCs Safety and Mission Assurance Directorate and its Supply Chain Management Team

8 G O D D A R D S P A C E F L I G H T C E N T E R 8 The GSFC Quality Policy... The Management System includes a Quality Policy formulated by Center management. GSFC QUALITY POLICY With Customer satisfaction as our primary goal... GSFC is committed to achieve excellence in all our efforts, Exceed our customers requirements, and Continually improve our processes. GSFC QUALITY POLICY With Customer satisfaction as our primary goal... GSFC is committed to achieve excellence in all our efforts, Exceed our customers requirements, and Continually improve our processes. As referenced in GID ; The GSFC Quality Manual

9 G O D D A R D S P A C E F L I G H T C E N T E R 9 Management System and Internal Audit Objective To Ensure GSFC obtains and maintains Excellence in Quality Assess the Goddard Space Flight Center processes for compliance to the requirements of ISO9001 & AS9100 Review documentation and records as objective evidence to ensure the organizations compliance with the Management System Identify strengths and areas for improvement. Communicate Audit results back to audited organization and Center management Work with organizations to develop corrective actions and verify their effectiveness Provide education to GSFC personnel to increase their knowledge of the Management System and procedures HOW

10 G O D D A R D S P A C E F L I G H T C E N T E R 10 Management System Policy NPD , NASA Management System Policy –Delineates characteristics of a viable management system –Requires 3 rd Party audit of management system –ISO 9001 or AS9100 certification satisfies the NPD NPD , NASA Quality Assurance Program Policy –Requires AS9100 compliance for critical / complex hardware development GPR , The GSFC Quality Manual –Outlines the GSFC management systemwich is certified to ISO 9001.

11 G O D D A R D S P A C E F L I G H T C E N T E R 11 Current MSIA Audit Schedule May 2012 Audit ID Lead AuditorResponsible Org For NCRs Potential Org Involvement Internal Audit TypeStatus Scheduled Date Complete Date IA12-3Tom CliffordCode 452 Space Network Project240, 323, 567, 581, 584, 585, 586, 592, & 599 Project AuditCompleted1/12-13/20121/13/2012 IA12-4Mark CulmerCode 432 MAVEN130, 210, 323, 599, 505, 540, 581, 595, 695, & 699 Project AuditCompleted2/29-3/1/20123/1/2012 LBA12-1Mark CulmerCode 555Lab AuditCompleted3/22/2012 IA12-4Mark BollardMSC – GPR Metrics (P-9)Process AuditScheduled3/26/2012 LBA12-6Tom CliffordCode 595Lab AuditCompleted5/4/20125/3/2102 LBA12-5Tom CliffordCode 591Lab AuditCompleted5/3/2012 PA12-1Tom CliffordCode 274 Receiving at WFFProcess AuditCompleted4/24-25/20124/24/2012 IA12-1Tom CliffordLCT-2 WFFProject AuditCompleted4/24-25/2012 SRA12-1Donna JacksonMSC (302)NQA Surveillance AuditScheduled4/12-13/20124/10- 13/2012 IA12-2Tom CliffordCode SN Ground Segment Sustainment (SGSS) Project AuditPlanned8/2012 PA12-XBella ChavisCode 274 Storage Program GSFCProcess AuditPlanned8/2012 SRA12-2Donna JacksonMSC (302)NQA Surveillance AuditScheduled10/16-17/2012 PA11-3Mark BollardCode 224, 228 Facilities Management DivisionProcess AuditPlanned4 th QTR 2012 PA12-XMark BollardCustomer Service Office (Code 200.2)Process AuditPlanned4th QTR 2012 IA12-XMark CulmerCode 542 Mechanical Systems Analysis BranchOrganization AuditPlanned9/2012 PA12-2Tom CliffordCode 200 Institutional RiskProcess AuditPlanned4 th QTR/2012 LBA12-XMark CulmerCode 552 Cryogenics and Fluids BranchLab AuditPlanned08/2012 LBA12-XMark CulmerCode 553 Detector Systems BranchLab AuditPlanned08/2012 IA12-XBella ChavisCode 595 Navigation and Mission Design Branch Organization AuditPlanned5/4/20125/3/2012 IA12-XDonna JacksonCode 600Organization AuditPlannedTBD/2012 PA11-11TBDCode 301 Systems Review OfficeProcess AuditPlannedTBD 2012 IA12-XDonna JacksonCode 700Organization AuditPlannedTBD/2012 PA12-XMark BollardManagement Internal ControlsGSFC Center WideProcess AuditPlannedTBD 2012 (06/01/12msia)

12 G O D D A R D S P A C E F L I G H T C E N T E R 12 Calibration –Past due equipment –Issues with calibration, no calibration required, and calibrate before use stickers Safety –Trip hazards and egress issues –Blocked entries –Safety glasses not used –Equipment certifications expired –Improper storage of flammables, corrosives, and food items –Items stored on top of cabinets and not secured WOA Processing –Items not performed in sequence –Inspection column not completed –Performed by and inspected by initialed and dated by the same employee Housekeeping –Clutter in work areas –Needs in improvement in general Shelf Life –Expired shelf life materials (ex. Rosin Core Solder and Heat Shrink) –Items stored in unmarked or improperly marked containers Chemical Cabinet –Out-of-date or incorrect inventory lists –Spillage in cabinets –Items stored in unmarked or improperly marked containers ESD –Grounding checks not performed periodically or recorded –Non-ESD materials (i.e., non-ESD Kimwipes) and tools in ESD areas –Earth grounds not tagged –ESD Benches not checked periodically –Tacky mats not used or in poor condition –Certifications not available or current –Temperature and humidity monitoring 2011/2012 Internal Assessment Results of GSFC Labs

13 G O D D A R D S P A C E F L I G H T C E N T E R 13 Code 302 coordinates GSFC annual Internal Control assessment of institutional, programmatic, and financial functions resulting in the Annual Statement of Assurance Letter for signature by the Center Director. –Identify internal control process and responsibilities. –Integrate Internal Control inputs from Directorates into Center Certificate of Reasonable Assurance Package. –Serve as a resource for Directorate/Organization internal control efforts. –Conduct periodic reviews of Directorate/Organization internal control practices. Management System Internal Controls Annual Statement of Assurance (SOA)

14 G O D D A R D S P A C E F L I G H T C E N T E R 14 Configuration Management Policy, Products, and Services Policy: GPR and 300-PG Process and track documents through code 300 (i.e. GPRs, waivers, and internal documents). Maintain records of comments, version numbers, approvals, disapprovals, signatures, and timelines. Keep policies and procedures current. Help, support, and facilitate documents for Code 300.

15 G O D D A R D S P A C E F L I G H T C E N T E R 15 Mission Operations Assurance Program GOAL: Compliance with NPD NASA Policy for Safety & Mission Success Objectives: –Provide solutions to continuously improve overall Center mission performance through out the its life cycle –Provide mission assurance oversight and insight support to on-going projects –Provide in-depth analysis and management on project relevant Anomaly & Problem data –Provide the stakeholder feedback on cross-project critical anomaly issues and lessons learned –Assess mission performance through policy, data analysis, compliance verification, validation, early intervention, and risk management –Assure the success of Center missions on an ongoing basis –Establish central database for Center missions anomaly reports –Coordinate Center Goddard Procedures and Guidelines (GPG) for conducting anomaly investigations –Apply consistent practices regarding anomaly investigations Additional MOA Primer briefing is available upon request

16 G O D D A R D S P A C E F L I G H T C E N T E R 16 Training and Outreach Activities GSFC / SMA-D Education Series –Presentations sponsored by SMA-D in support of communication and outreach initiatives identified in NASA's Strategic Plan –Fosters a greater understanding of key NASA activities, functions, and processes. SOARS Primer –A formal and/or self-taught training class designed to familiarize Flight Operation Team members on the use of SOARS. Introduction to AS9100 Class at GSFC –An in-depth overview of the requirements of GSFC Management System, Aerospace Standard AS9100 and ISO 9001/2000. Civil servants and contractors Audit/NCR System Nonconformance Lead (NCL) - Root Cause Analysis & Corrective Action at GSFC –Designed to familiarize NCLs with navigating the system, updating and closing Nonconformance Reports (NCRs). –Present NCLs the information necessary to determine appropriate root causes and address the root causes of an NCR.

17 G O D D A R D S P A C E F L I G H T C E N T E R 17 So, You Are Going to Be Audited –Designed to help potential auditees understand their responsibilities when being audited and familiarize them with the Goddard Management System (MS). Includes : Overview of the GSFC Quality Standard, currently ISO9001:2008, Goddard Directives Management System (GDMS), identifying how to locate applicable GSFC Directives (GPRs) and Directorate Procedures (PGs). A high-level review of the GSFC Quality Manual and Quality Policy. Information on the appropriate way to respond to an auditor, including a list of dos and donts. –Provided to organizations that have been scheduled to be audited. It can also be delivered to individual audit points of contact as appropriate. Training and Outreach Activities, (continued)

18 G O D D A R D S P A C E F L I G H T C E N T E R 18 GOLD Rules Function Goddard Open Learning Design –Rules for the Design, Development, Verification, and Operation of Flight Systems, (GSFC - STD ) –High-level subset of all the design rules required for safety and mission success for all space flight products regardless of implementation approach. All products shall be designed, developed, verified and operated in accordance with the GSFC Rules. The rationale is based on sound engineering practice, systems management principles, or lessons learned; and A systems engineering product or other objective verification method is identified at one or more milestones in the project life cycle. –Each "Gold Rule" includes a Principle, Rationale, and Activities and Verification by phase. –Code 500 owns the Rules. –Code 300 hosts the server, performs Configuration Management; involved in all waiver approvals

19 G O D D A R D S P A C E F L I G H T C E N T E R 19 GOLD Rules Function Goddard Open Learning Design –Rules for the Design, Development, Verification, and Operation of Flight Systems, (GSFC - STD ) High-level subset of all the design rules required for safety and mission success for all space flight products regardless of implementation approach. All products shall be designed, developed, verified and operated in accordance with the GSFC Rules. The rationale is based on sound engineering practice, systems management principles, or lessons learned; and A systems engineering product or other objective verification method is identified at one or more milestones in the project life cycle. –Each "Gold Rule" includes a Principle, Rationale, Activities and Verifications, by phase. –Code 500 owns; 400 implements; 300 maintains, hosts the server and reviews all waiver requests Note: Current release = Rev E; Rev F is in draft

20 G O D D A R D S P A C E F L I G H T C E N T E R 20 Goddard Environmental Verification Standard (GEVS) Management GEVS: GSFC-STD Provides baseline environmental test program for all Flight projects. Work with projects in understanding requirements Reviews verification programs for compliance Consult with projects regarding test program issues or potential modifications or waivers to plan

21 G O D D A R D S P A C E F L I G H T C E N T E R 21 SMA Technical Excellence Program STEP STEP is a program established to provide NASA with a means to measure and continuously advance the proficiency of the SMA workforce. –6 SMA disciplines which are a part of the STEP program: Systems Safety; Reliability & Maintainability; Quality Engineering; Software Assurance; Operational Safety; and Aviation Safety There are 4 levels throughout the STEP program Level 1: Introduction to SRM & QA, Level 2: Introduction to Discipline Concepts, Level 3: Intermediate Discipline Concepts and Specialty, Level 4: Advanced Discipline Concepts or Specialty. All SMA participants are strongly encouraged by the SMA Directorate to complete at least Level 1 by the end of September SMA Management believes that this program presents everyone an opportunity to learn how SMA is implemented at the Agency and Goddard levels.


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