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Name: Cindy A. Mead Title: Chief, Institutional Support Office

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Presentation on theme: "Name: Cindy A. Mead Title: Chief, Institutional Support Office"— Presentation transcript:

1 Code 300 Orientation Code 302: Institutional Support Office June 19, 2012
Name: Cindy A. Mead Title: Chief, Institutional Support Office Office: Bldg 6, Rm S018 Tel: 2a

2 Judith Bruner (Director)
Maria So (Deputy Director) Eric Isaac (Associate Director) Jesse Leitner (SMA Chief Engineer) George Alcorn (Assistant Director for Tech Standards Excellence) Joe Wonsever (Chief Technical Assessments Engineer) Pradeep Sinha (Assistant to the Director) Jeanine Doherty (Administrative Officer) Information and Assurance Technology Services Sanjeev Sharma (IT Manager) Directorate Resources Management Office (300.1) Curtis Johnson (Directorate Resources Manager) EEE Parts/Workmanship Group Michael Sampson (NASA EEE Parts Assurance Group Program Manager) Jeannette Plante (Electronics Packaging Engineer) Mission Support Division (320) Mike Kelly (Chief) VACANT (Deputy Chief) System Review Office (301) Carolyn Dent (Chief) Robert Savage Institutional Support Office (302) Cindy Mead Dave Campbell (Deputy Chief) Occupational Safety & Health Division (350) Patrick Hancock (Chief) Dan Simpson Systems Safety Branch (321) Bo Lewis (Branch Chief) Reliability & Risk Analysis Branch (322) Anthony Diventi (Branch Chief) Mission Assurance Branch (323) Rob Sticka (Chief) Joe Hall (Associate Chief)

3 Code 302 Institutional Support Office Organization
06/15/2012 Cindy Mead Chief Dave Campbell Deputy Cathie Bower Program Support Assistant SMA Configuration Mgmt *Rhonda Weaver/ARTS *Renee Edwards/ ARTS Mission Ops Assurance / Anomaly Management James La (Detailed to 505) *Mark Culmer ARES *Nicole Smith/ARES Environmental Test Verification / Problem Reporting Systems Analysis Scotty Milne GSFC Management System / Internal Audit Vic Kerns G.S. Krishnan *Mark Bollard/HTSI *Donna Jackson/HTSI *Bella Chavis/ARES * Mark Culmer/ARES Lead Systems Engineer *Tom Clifford/ARES GOLD Rules Management Jerry Kosko Supply Chain Management Louis Thomas Charles Kim Jonathan Root Matthew Fox *V. DiMarco/ARES This is not per the org chart posted on website on 12/03/2010. Mark Culmer added herein. 04/19/11 Eric Isaac is acting office chief for Code 302, Mike Kelly removed from acting of Mgt Systems GSFC Technical Standards Jonathan Root *Carla Sugar/ARTS *Contractor

4 Code 302 Business Operations
Mission Operations GSFC Flight Projects Code 300 Management HQ OSMA GSFC Management System Representative GSFC Directorates GPRS Users NASA Contractor / Supplier Community Center Management Engineers – GEVS / Rules Directorate MSC Representatives NASA Centers CPRA Users CSOs Customers Supply Chain Assessment Schedule Supplier Conference GSFC Project Supplier Listing Supplier Assessment Database Supplier Assessment Plans Supplier Assessment Reports Internal Audit Schedules Internal Audit Plans Internal Audit Reports Code 302 Institutional Support Office Functions GEVS Management GPRS Management CPRA Inputs / Charts Special Assessments Supply Chain Management SMA-D Configuration Management GOLD Rules Documents GOLD Rules Website Waivers / Dispositions GSFC Management System / Internal Audit GSFC Technical Standards Program Management Mission Operations Support / Anomaly Management Code 300 Overview Presentations Educational Seminars Manage MSC & Develop Briefing Code 302 Pre-MSR Briefing QSR Charts Code 300 QED Charts Directive Reviews Center-wide Laboratory Manager Program Environmental Verification System (GEVS) Anomaly Assessment Reports Risk Assessment Reports SOARS Statistics / Metrics Lessons Learned Manage Center wide STEP Program Problem Reporting Analysis GOLD Rules Management ISO / AS Training Statement of Assurance Package Process Improvement / Training Process Maps / Matrices CM Requirements DM Requirements CM/DM Systems Products Supplier Listing Updates Supply Chain Assessment Requests Assessment Priorities Draft Assessment Plans / Reports NAMT Opportunities Supplier Corrective Actions Branch Chief Requests 302 Personnel Requests PR Requests Auditee / Customer Surveys Project CSO Requests 300 Pre-MSR SOARS Metrics SOARS Statistics Internal Audit Requests Internal Audit Results GSFC Corrective Actions GSFC MS Requirements HQ MS Flow-down Requirements SMA-D Related Waiver Requests Draft Directives Project GPRS Entries Flow-down Test Requirements Figure 1 Inputs

5 Supplier Assessment Program
Conduct Supplier Assessments Assessing the supplier’s processes for compliance to: ISO9001:2000 or AS9100, (if supplier is third party certified, we will assess the supplier to it.) NASA Contractual Requirements, Their internal Quality Management System requirements. Follow up on previous NASA assessments. Goal of each assessment is to identify the Subcontractor’s strengths and areas for improvement. Provide Technical Liaison support for the NASA Audits, Assessments, and Assurance (A3) Services Contract Work with NASA Assurance Management Team (NAMT) and Joint Audit Planning Committee (JAPC) Conduct Annual Supply Chain Conference

6 Supplier Assessments FY 2011 ~ Locations = ~Assessment Location

7 6th Annual Supply Chain Conference
Mark Your Calendars! Supply Chain 2012: October 16 – 18, NASA’s Goddard Space Flight Center (GSFC) in Greenbelt, MD A leading, multi-disciplinary conference focused on fostering successful space missions A record turnout Last year of over 275 leaders and practitioners from space industry and related suppliers, NASA and other agencies. Highly positive feedback, including: I applaud the program designers for bringing in fresh perspectives. Glad to see the variety of topics covered and excellent speakers. The conference overall was a great success. Lots to take away. Networking is always valuable. Registration will begin in early June at Prior year presentations available now! Suggested speakers or topics are welcome! Contact Jonathan Root, ; ) to share your ideas or to learn more about the conference. Hosted by GSFC’s Safety and Mission Assurance Directorate and its Supply Chain Management Team

8 The GSFC Quality Policy...
The Management System includes a Quality Policy formulated by Center management. GSFC QUALITY POLICY With Customer satisfaction as our primary goal . . . GSFC is committed to achieve excellence in all our efforts, Exceed our customers’ requirements, and Continually improve our processes. As referenced in GID ; The GSFC Quality Manual

9 Management System and Internal Audit Objective
To Ensure GSFC obtains and maintains Excellence in Quality Assess the Goddard Space Flight Center processes for compliance to the requirements of ISO9001 & AS9100 Review documentation and records as objective evidence to ensure the organization’s compliance with the Management System Identify strengths and areas for improvement. Communicate Audit results back to audited organization and Center management Work with organizations to develop corrective actions and verify their effectiveness Provide education to GSFC personnel to increase their knowledge of the Management System and procedures HOW 3

10 Management System Policy
KM, LO and LL at GSFC February 12, 2007 Management System Policy NPD , NASA Management System Policy Delineates characteristics of a viable management system Requires 3rd Party audit of management system ISO 9001 or AS9100 certification satisfies the NPD NPD , NASA Quality Assurance Program Policy Requires AS9100 compliance for critical / complex hardware development GPR , The GSFC Quality Manual Outlines the GSFC management systemwich is certified to ISO 9001. Edward W. Rogers Slide 10 of 24

11 Current MSIA Audit Schedule
May 2012 (06/01/12msia) Audit ID Lead Auditor Responsible Org For NCRs Potential Org Involvement Internal Audit Type Status Scheduled Date Complete IA12-3 Tom Clifford Code 452 Space Network Project 240, 323, 567, 581, 584, 585, 586, 592, & 599   Project Audit Completed 1/12-13/2012 1/13/2012  IA12-4 Mark Culmer Code 432 MAVEN 130, 210, 323, 599, 505, 540, 581, 595, 695, & 699 2/29-3/1/2012 3/1/2012  LBA12-1 Code 555 Lab Audit 3/22/2012 Mark Bollard MSC – GPR Metrics (P-9) Process Audit 3/26/2012 LBA12-6 Code 595 5/4/2012 5/3/2102 LBA12-5 Code 591 5/3/2012 PA12-1 Code 274 Receiving at WFF 4/24-25/2012 4/24/2012 IA12-1 LCT-2 WFF SRA12-1 Donna Jackson MSC (302) NQA Surveillance Audit 4/12-13/2012 4/10-13/2012 IA12-2 Code SN Ground Segment Sustainment (SGSS) Planned 8/2012 PA12-X Bella Chavis Code 274 Storage Program GSFC SRA12-2 10/16-17/2012 PA11-3 Code 224, 228 Facilities Management Division 4th QTR 2012 Customer Service Office (Code 200.2) IA12-X Code 542 Mechanical Systems Analysis Branch Organization Audit 9/2012 PA12-2 Code 200 Institutional Risk 4th QTR/2012 LBA12-X Code 552 Cryogenics and Fluids Branch 08/2012 Code 553 Detector Systems Branch Code 595 Navigation and Mission Design Branch Code 600 TBD/2012 PA11-11 TBD Code 301 Systems Review Office TBD 2012 Code 700 Management Internal Controls GSFC Center Wide

12 2011/2012 Internal Assessment Results
of GSFC Labs Calibration Past due equipment Issues with calibration, no calibration required, and calibrate before use stickers Safety Trip hazards and egress issues Blocked entries Safety glasses not used Equipment certifications expired Improper storage of flammables, corrosives, and food items Items stored on top of cabinets and not secured WOA Processing Items not performed in sequence Inspection column not completed Performed by and inspected by initialed and dated by the same employee Housekeeping Clutter in work areas Needs in improvement in general Shelf Life Expired shelf life materials (ex. Rosin Core Solder and Heat Shrink) Items stored in unmarked or improperly marked containers Chemical Cabinet Out-of-date or incorrect inventory lists Spillage in cabinets ESD Grounding checks not performed periodically or recorded Non-ESD materials (i.e., non-ESD Kimwipes) and tools in ESD areas Earth grounds not tagged ESD Benches not checked periodically “Tacky” mats not used or in poor condition Certifications not available or current Temperature and humidity monitoring

13 Management System Internal Controls
KM, LO and LL at GSFC February 12, 2007 Management System Internal Controls Annual Statement of Assurance (SOA) Code 302 coordinates GSFC annual Internal Control assessment of institutional, programmatic, and financial functions resulting in the Annual Statement of Assurance Letter for signature by the Center Director. Identify internal control process and responsibilities. Integrate Internal Control inputs from Directorates into Center Certificate of Reasonable Assurance Package. Serve as a resource for Directorate/Organization internal control efforts. Conduct periodic reviews of Directorate/Organization internal control practices. Edward W. Rogers Slide 13 of 24

14 Configuration Management Policy, Products, and Services
Policy: GPR and 300-PG Process and track documents through code 300 (i.e. GPRs, waivers, and internal documents). Maintain records of comments, version numbers, approvals, disapprovals, signatures, and timelines. Keep policies and procedures current. Help, support, and facilitate documents for Code 300.

15 Mission Operations Assurance Program
GOAL: Compliance with NPD NASA Policy for Safety & Mission Success Objectives: Provide solutions to continuously improve overall Center mission performance through out the its life cycle Provide mission assurance oversight and insight support to on-going projects Provide in-depth analysis and management on project relevant Anomaly & Problem data Provide the stakeholder feedback on cross-project critical anomaly issues and lessons learned Assess mission performance through policy, data analysis, compliance verification, validation, early intervention, and risk management Assure the success of Center missions on an ongoing basis Establish central database for Center missions anomaly reports Coordinate Center Goddard Procedures and Guidelines (GPG) for conducting anomaly investigations Apply consistent practices regarding anomaly investigations Additional MOA Primer briefing is available upon request

16 Training and Outreach Activities
GSFC / SMA-D Education Series Presentations sponsored by SMA-D in support of communication and outreach initiatives identified in NASA's Strategic Plan Fosters a greater understanding of key NASA activities, functions, and processes. SOARS Primer A formal and/or self-taught training class designed to familiarize Flight Operation Team members on the use of SOARS. Introduction to AS9100 Class at GSFC An in-depth overview of the requirements of GSFC Management System, Aerospace Standard AS9100 and ISO 9001/2000.  Civil servants and contractors Audit/NCR System Nonconformance Lead (NCL) - Root Cause Analysis & Corrective Action at GSFC Designed to familiarize NCLs with navigating the system, updating and closing Nonconformance Reports (NCRs). Present NCL’s the information necessary to determine appropriate root causes and address the root causes of an NCR.

17 Training and Outreach Activities, (continued)
So, You Are Going to Be Audited Designed to help potential auditees understand their responsibilities when being audited and familiarize them with the Goddard Management System (MS). Includes: Overview of the GSFC Quality Standard, currently ISO9001:2008, Goddard Directives Management System (GDMS), identifying how to locate applicable GSFC Directives (GPR’s) and Directorate Procedures (PG’s). A high-level review of the GSFC Quality Manual and Quality Policy. Information on the appropriate way to respond to an auditor, including a list of do’s and don’ts. Provided to organizations that have been scheduled to be audited. It can also be delivered to individual audit points of contact as appropriate. 10

18 GOLD Rules Function Goddard Open Learning Design
Rules for the Design, Development, Verification, and Operation of Flight Systems, (GSFC - STD ) High-level subset of all the design rules required for safety and mission success for all space flight products regardless of implementation approach. All products shall be designed, developed, verified and operated in accordance with the GSFC Rules. The rationale is based on sound engineering practice, systems management principles, or lessons learned; and A systems engineering product or other objective verification method is identified at one or more milestones in the project life cycle. Each "Gold Rule" includes a Principle, Rationale, and Activities and Verification by phase. Code 500 ‘owns’ the Rules. Code 300 hosts the server, performs Configuration Management; involved in all waiver approvals

19 GOLD Rules Function Goddard Open Learning Design
Rules for the Design, Development, Verification, and Operation of Flight Systems, (GSFC - STD ) High-level subset of all the design rules required for safety and mission success for all space flight products regardless of implementation approach. All products shall be designed, developed, verified and operated in accordance with the GSFC Rules. The rationale is based on sound engineering practice, systems management principles, or lessons learned; and A systems engineering product or other objective verification method is identified at one or more milestones in the project life cycle. Each "Gold Rule" includes a Principle, Rationale, Activities and Verifications, by phase. Code 500 owns; 400 implements; 300 maintains, hosts the server and reviews all waiver requests Note: Current release = Rev E; Rev F is in draft

20 Goddard Environmental Verification Standard (GEVS) Management
KM, LO and LL at GSFC February 12, 2007 Goddard Environmental Verification Standard (GEVS) Management GEVS: GSFC-STD-7000 Provides baseline environmental test program for all Flight projects. Work with projects in understanding requirements Reviews verification programs for compliance Consult with projects regarding test program issues or potential modifications or waivers to plan Edward W. Rogers Slide 20 of 24

21 SMA Technical Excellence Program STEP
KM, LO and LL at GSFC February 12, 2007 SMA Technical Excellence Program STEP STEP is a program established to provide NASA with a means to measure and continuously advance the proficiency of the SMA workforce. 6 SMA disciplines which are a part of the STEP program: Systems Safety; Reliability & Maintainability; Quality Engineering; Software Assurance; Operational Safety; and Aviation Safety There are 4 levels throughout the STEP program Level 1: Introduction to SRM & QA, Level 2: Introduction to Discipline Concepts, Level 3: Intermediate Discipline Concepts and Specialty, Level 4: Advanced Discipline Concepts or Specialty. All SMA participants are strongly encouraged by the SMA Directorate to complete at least Level 1 by the end of September 2012. SMA Management believes that this program presents everyone an opportunity to learn how SMA is implemented at the Agency and Goddard levels. Edward W. Rogers Slide 21 of 24

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