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Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language.

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Presentation on theme: "Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language."— Presentation transcript:

1 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Successful Enterprise System Change

2 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Introductions Questions and next steps Diagnosis What problem are you trying to solve? - system and process issues What does success look like? Your Company overview : background, strategic objectives, operations, markets, products Cut through confusion Achieve success CSS overview and how we help businesses Remedy Performance Analysis Enterprise Software Selection and Implementation Business Process Improvement Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

3 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Established in 1994 Dedicated consulting company Enterprise software selection Client-side enterprise software implementation and integration management Business process improvement Completely independent of all software houses and VARs Unbiased system recommendations based on the best information available Exceptional business transformation track record Project management Performance Analysis Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

4 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results How we help businesses improve efficiency and profit Process Efficiency Profit Improvement Enterprise software selectionPerformance Analysis Holistic approach Routemap in costs, time and resources Single, direct, line of action Business Process Automation, optimisation Process alignment with strategy Operational risk minimised Shorter project timelines Reduced project costs Hidden costs avoided Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

5 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results We have worked with global, large and mid-sized, public and private, organisations to improve their profit and performance through system and process change. Abridged clients : Banks & Financial Services Airlines ManufacturingUtilities Government Charities Travel EBS Dealing Resources Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

6 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Diagnosis

7 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Business has outgrown the system Lack of business insight Functional redundancy Spreadsheet based accounting/consolidation Multiple and growing workarounds Emphasis on data manipulation not analysis or are there other specific reasons in your case? Software selection generally stems from a combination of one or more of these symptoms : Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

8 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Inefficient working methods Misaligned with strategy Non-standard Undocumented Disconnected : no true end-to-end System divorced from underlying processes Common reasons why Business Processes detract from profit Resolving these issues are imperative for profit and efficiency improvement Rapid organisation growth No time to analyse or improve Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

9 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results What is your consensus view of what successful enterprise system or process change looks like? Do the Board, Finance, IT and functional departments have an agreed view of success? How has each view of success been derived? Is success seen in objective or subjective terms? How have differing views been reconciled? Who is the final arbiter as to what constitutes success? Understanding and agreeing what constitutes success is key to achieving it. Critical Success Factors are codified in the business case as a benchmark for measuring success Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

10 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Remedy

11 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Enterprise Software Selection Performance AnalysisBusiness Process Is replacement the right answer? Holistic alternative evaluation Single line of action Successful Selection Cutting through confusion Decision Support System Approach Benefits Rapid process development Provided individually, in combination or as a total package

12 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Holistic view of issues faced with a dispassionate option assessment Pro-active prevention Investigation Recommendation Routemap in cost, time and resources needed to make an informed business decision Assessment Replacing a system is expensive and not always the right answer Four stage analysis Replacement system options No change required – no better alternative currently available Process change System reconfiguration or re-implementation Single, costed, line of action recommendation Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

13 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Enterprise Software Selection and Implementation

14 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Ugly facts about Enterprise Software projects 61% take longer than expected 74% cost more than expected 67% realise less than 50% of expected business benefits The challenge is how to avoid you becoming one of these statistics 70% fail implementation Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

15 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Enterprise Software projects fail for entirely avoidable reasons Lack of leadership and commitment; no agreed view of success People Best people are not applied to the project Incorrect software selection Software and process Lack of business process focusInadequate testing Unclear objectives, scope and benefits Project management and governance Poor management, planning and communication Ineffective Project Governance and Risk Management Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

16 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Applying the basics correctly is the key to successful Enterprise Software projects Invest ownership and responsibility in the Sponsor; CSFs agreed People Invest ownership in functional SMEs Define problems and objectives; tackle data migration early Software and process Focus on business process and requirements Select the RIGHT software and partner Set and maintain realistic expectations; control scope creep Project management and governance Understand problems and clearly define objectives Adequate testing, training and change management Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

17 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Are these outcomes important to you? Confidence that you have selected the best-fit system and partner Negotiated maximum discounts Attained buy-in from Sponsors, Stakeholders and Subject Matter Experts Secured the best consultants for your project Detailed scope agreed with accurate cost estimates Comprehensive business case Fair contracts signed Improved business processes Corporate System Solutions can help you achieve these successful outcomes Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

18 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results The Enterprise Software market is populated by a plethora of vendors with a multitude of systems, representing a daunting prospect if the right solution is to be selected GP Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

19 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Our proven approach to Enterprise Software selection combines robust methodology with a state-of- the-art decision support system and deep market knowledge I : Inception II : Research III : Evaluation & Selection IV : Completion Project Management, Change Management and Communications Objectives Deliverables Assign Sponsor & SMEs Define the problem Agree scope Determine unique functionality Critical Success Factors Business Case Budget Resource Plan Scope Definition Benefits & opportunities with risks & costs System & process review Functional, non- functional & technical requirements Requirement prioritisation Market research Selection Criteria Business Requirements Vendor/system shortlist & decision model Request For Proposal Demonstration Scenarios RFP response evaluation Scripted demonstration / Proof of Concept / Pilot Vendor Management Cost analysis Preferred & reserve recommendation Total Cost of Ownership determined Vendor implementation strategy Hidden costs eliminated Due diligence References Contract negotiation Project closure Vendor financial stability review Optimised terms & price Detailed implementation scope Agreed contracts Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

20 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results The validated data contained in the decision support system allows us to complete requirement definitions, prioritisation, RFP production and selection recommendation in a fraction of the time I : Inception II : Research III : Evaluation & Selection IV : Completion Objectives Deliverables Assign Sponsor & SMEs Define the problem Agree scope Determine unique functionality Critical Success Factors Business Case Budget Resource Plan Scope Definition Benefits & opportunities with risks & costs System & process review Functional, non- functional & technical requirements Requirement prioritisation Market research Selection Criteria Business Requirements Vendor/system shortlist & decision model Request For Proposal Demonstration Scenarios RFP response evaluation Scripted demonstration / Proof of Concept / Pilot Vendor Management Cost analysis Preferred & reserve recommendation Total Cost of Ownership determined Vendor implementation strategy Hidden costs eliminated Due diligence References Contract negotiation Project closure Vendor financial stability review Optimised terms & price Detailed implementation scope Agreed contracts CSS have exclusive rights to TEC Advisor in the North American eastern seaboard Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

21 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results III : Evaluation & Selection Vendor Solution Capability Current SolutionVendor BVendor C Supported Not Supported Supported Assessment Not Supported Supported Customisation Assessment Customisation Next Release Customisation Not Supported Supported Assessment Research, Evaluation and Selection II : Research Requirement Criteria FUNCTION CATEGORY Custom Requirement Requirement EXTENDED CRITERIA Market Research Demonstration Scenarios Requirement End User Priorities Must have Important Critical Not required Very important Must have Important Nice to have Important Define requirements by functional category or module. Contained within the TEC Advisor decision support system. Define those requirements specific and unique to your business, again by functional category or module. These are added to your project in the TEC Advisor decision support system. Include market research and demonstration scenarios for your selected systems, giving a comprehensive view of the vendor, their systems and their capabilities. Prioritise requirements in accordance with needs through TEC Advisor. TEC Advisor provides online collaboration for rapid prioritisation and approval. An RFP is produced and issued based on these requirements. Requirement definition and prioritisation represent completion of selection phase II. Vendor responses are validated at the same granular level that requirements – including custom requirements – are defined and included in the RFP. This allows rapid evaluation of solutions against requirements and definition of a shortlist. The decision model allows you to see precisely where a given solution meets, or does not meet, your requirements – and why. Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

22 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Decision model requirements and prioritisation TEC Advisors cost/value analysis levels the field between competing vendors, illustrating true value equivalency including out-of pocket cost comparison. This represents a valuable analysis in vendor negotiations enabling optimal price negotiation Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

23 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Product comparison and benchmarking Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

24 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Enterprise Software implementation project responsibilities Strategy & Planning Client Implementation Data migration Integration Testing & rollout Decommissioning Vendor Implementation Process improvement Compliance User & Final Acceptance Testing Data conversion Data migration End user training Security & user access Ongoing End user support System governance Project Governance, Project & Change Management, Communications Technical & solution delivery management Scoping & design Factory Acceptance Testing Software deployment & configuration Develop forms & reports Key user training Testing & go-live support Patch / upgrade delivery & implementation Ongoing support & maintenance Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

25 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Business Process Improvement

26 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Our approach to Business Process Improvement Analyse Business Map Current State Processes Identify Problems and Improvements Business Process Improvement Finalise Future State Processes Business Requirements Efficient Enterprise Software Selection Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

27 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Implement quick wins ahead of selection Challenge current processes and practices Early change buy-in from SMEs Shorter selection project timeline Reduced selection project costs Solution design, testing, training cost savings Business Process Benefits Corporate System Solutions has deep process improvement experience. The tools we use allow us to define current and future state processes quickly, enabling fast acquisition of business benefit Direct input to system selection Ongoing continuous improvement Business process improvement DSS demonstration Our approach Cut through confusion Achieving success Performance Analysis What does success look like? What problem are you trying to solve? CSS overview Agenda

28 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Why engage CSS? Enterprise software selection specialists Completely independent providing unbiased recommendations Deep market knowledge Proven approach and intellectual property Best-in-class decision support system Rapid business process documentation and improvement Operational risk management – projects managed specifically not to increase your risk profile Firm focus on process efficiency and profit improvement Value added disproportionate to cost Fast acquisition of business benefit Proven success

29 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Questions

30 Independent Enterprise Software Selection Specialists ©2012 Corporate System Solutions Incorporated. All rights reserved. Clear Thinking | Clear Language | Clear Results Next Step Engage CSS


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