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Exciting, new Information Literacy outreach efforts to international & ESL students John Hickok TESOL / Instruction Librarian M.L.I.S., M.A.-TESOL CSU-Fullerton.

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Presentation on theme: "Exciting, new Information Literacy outreach efforts to international & ESL students John Hickok TESOL / Instruction Librarian M.L.I.S., M.A.-TESOL CSU-Fullerton."— Presentation transcript:

1 Exciting, new Information Literacy outreach efforts to international & ESL students John Hickok TESOL / Instruction Librarian M.L.I.S., M.A.-TESOL CSU-Fullerton

2 Second session (1 ½ hours): International/ESL student challenges International/ESL student challenges Customizing instruction sessions for Intl/ESL students Customizing instruction sessions for Intl/ESL students Improving interaction with Intl/ESL students Improving interaction with Intl/ESL students

3 Challenges

4 Challenges concept of librarian may be a very low-skilled or unhelpful clerk concept of librarian may be a very low-skilled or unhelpful clerk CULTURAL

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7 Indonesia study: Who do students go to if they need to find information? 1. Their friends 2. The Internet 3. Their professor 4. A librarian

8 Librarians viewed as unhelpful due to being unavailable/hidden…

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13 Just a reminder against blanket generalizing…

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15 Challenges concept of librarian may be a very low-skilled or unhelpful clerk concept of librarian may be a very low-skilled or unhelpful clerk concept of library may just be a study hall concept of library may just be a study hall CULTURAL

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19 Challenges concept of librarian may be a very low-skilled or unhelpful clerk concept of librarian may be a very low-skilled or unhelpful clerk concept of library may just be a study hall concept of library may just be a study hall cultural communication traits cultural communication traits CULTURAL

20 for example… dont bother a person working dont bother a person working admission of not knowing = losing face admission of not knowing = losing face just nod & smile, even if you dont understand just nod & smile, even if you dont understand

21 He nodded & smiled!

22 Challenges

23 Challenges Fear of mispronouncing words… Fear of mispronouncing words… Im going to put you in their shoes… Im going to put you in their shoes… LANGUAGE

24 Pronounce this… Srinakharinwirot Srinakharinwirot

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26 Challenges Fear of mispronouncing words… Fear of mispronouncing words… Stress of not being able to express themselves (limited vocabulary) Stress of not being able to express themselves (limited vocabulary) LANGUAGE

27 An exercise… Describe the following photo in whatever Spanish (or French, or etc.) you can remember from High School… Describe the following photo in whatever Spanish (or French, or etc.) you can remember from High School…

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29 Challenges Fear of mispronouncing words… Fear of mispronouncing words… Stress of not being able to express themselves (limited vocabulary) Stress of not being able to express themselves (limited vocabulary) Inability to understand the librarians answers Inability to understand the librarians answers LANGUAGE

30 How would you react to this sentence? Congratulations! You have just won a brand new gubflah ! Take this coupon to any retail location where gubflahs are sold to redeem it; youll be glad you did!

31 How would an ESL student react to this sentence? Okay, now youll definitely want to consult ABI/Inform. With it, youll be able to complete the assignment your professor has given you. And youll be happy to know you can get ABI/Inform at home!

32 Challenges accustomed to standardized exams…not original research accustomed to standardized exams…not original research negative experiences with libraries (disappointing resources) negative experiences with libraries (disappointing resources) PRIOR EXPERIENCE

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34 Challenges accustomed to standardized exams…not original research accustomed to standardized exams…not original research negative experiences with libraries (disappointing resources) negative experiences with libraries (disappointing resources) accustomed to copying works, and relying on other students theses accustomed to copying works, and relying on other students theses PRIOR EXPERIENCE

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37 Customizing Instruction Sessions The traditional BI/LI session: easy to slip into lecture mode (heavily verbal) easy to slip into lecture mode (heavily verbal) easy to rush (lots to cover) easy to rush (lots to cover) easy to use terms that we may not even realize are unfamiliar easy to use terms that we may not even realize are unfamiliar

38 Customizing Instruction Sessions The customized intl/ESL session: experiential! Incorporates a physical tour (yes, your heard right: a physical tour!) experiential! Incorporates a physical tour (yes, your heard right: a physical tour!)

39 TOUR

40 Experiential instruction involves having students participate in going to the open shelves, rather than just being told about them; having students actually look up books on their country, rather than just seeing a demo about it; having students collaboratively assemble a correct APA citation, rather than just be given a handout about it; and all the while, comparing what they are experiencing with their own schema their home contextof libraries. Experiential instruction involves having students participate in going to the open shelves, rather than just being told about them; having students actually look up books on their country, rather than just seeing a demo about it; having students collaboratively assemble a correct APA citation, rather than just be given a handout about it; and all the while, comparing what they are experiencing with their own schema their home contextof libraries. --John Hickok

41 (shameless plug) Practical Pedagogy for Library Instructors: 17 Innovative Strategies to Improve Student Learning Douglas Cook and Ryan Sittler, editors Chicago: ACRL, summer 2008

42 …more discussion of the principles behind experiential learning (e.g., Vygotsky) and the benefits over traditional direct-instruction…

43 Customizing Instruction Sessions The customized intl/ESL session: experiential! Incorporates a physical tour (yes, your heard right: a physical tour!) experiential! Incorporates a physical tour (yes, your heard right: a physical tour!) contextual! Draws upon their schema or prior experience, to give context contextual! Draws upon their schema or prior experience, to give context

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45 Now its time to see some customized instruction in action Video vignettes Video vignettes YOU be the judge! YOU be the judge!

46 Vignette #1: Intro to the Library Homepage and Online Catalog PACE? ----------------------------------------- USED UNFAMILAR TERMS? ----------------------------------------- ASSESSED UNDERSTANDING?

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48 Vignette #1: Intro to the Library Homepage and Online Catalog PACE? ----------------------------------------- USED UNFAMILAR TERMS? ----------------------------------------- ASSESSED UNDERSTANDING?

49 Vignette #1: Intro to the Library Homepage and Online Catalog PACE? Too fast! ----------------------------------------- USED UNFAMILAR TERMS? ----------------------------------------- ASSESSED UNDERSTANDING?

50 Vignette #1: Intro to the Library Homepage and Online Catalog PACE? Too fast! ----------------------------------------- USED Quicklink UNFAMILAR Library of Congress TERMS? ----------------------------------------- ASSESSED UNDERSTANDING?

51 Vignette #1: Intro to the Library Homepage and Online Catalog PACE? Too fast! ----------------------------------------- USED Quicklink UNFAMILAR Library of Congress TERMS? ----------------------------------------- ASSESSEDBlanket UNDERSTANDING? question

52 Vignette #2: Intro to the Library Homepage and Online Catalog PACE? ----------------------------------------- DEFINED TERMS? ----------------------------------------- DREW UPON STUDENTS CONTEXT?

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54 Vignette #2: Intro to the Library Homepage and Online Catalog PACE? ----------------------------------------- DEFINED TERMS? ----------------------------------------- DREW UPON STUDENTS CONTEXT?

55 Vignette #2: Intro to the Library Homepage and Online Catalog PACE? slower ----------------------------------------- DEFINED TERMS? ----------------------------------------- DREW UPON STUDENTS CONTEXT?

56 Vignette #2: Intro to the Library Homepage and Online Catalog PACE? slower ----------------------------------------- DEFINED Pollak, link, TERMS? catalog ----------------------------------------- DREW UPON STUDENTS CONTEXT?

57 Vignette #2: Intro to the Library Homepage and Online Catalog PACE? slower ----------------------------------------- DEFINED Pollak, link, TERMS? catalog ----------------------------------------- DREW UPON old card catalog, STUDENTS same software CONTEXT?

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59 Improving Ref & Instr interaction Ample professional library literature on this topic! Ample professional library literature on this topic! A good start: ACRLs IS IDP committee bibliography A good start: ACRLs IS IDP committee bibliography

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62 While interaction can be improved by re-employing the skills of the effective Reference Interview, there are additional considerations to use, as well. While interaction can be improved by re-employing the skills of the effective Reference Interview, there are additional considerations to use, as well.

63 So… some more examples, in action Video vignettes Video vignettes YOU be the judge! YOU be the judge!

64 Vignette #1: Raw Shows What could have been used to improve this interaction? What could have been used to improve this interaction?

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66 Vignette #1: Raw Shows What could have been used to improve this interaction? What could have been used to improve this interaction? Make use of writing! Make use of writing!

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68 Vignette #2: Take book home How many idioms/abbreviations/ unfamiliar terms can you list? How many idioms/abbreviations/ unfamiliar terms can you list?

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70 Vignette #2: Take book home How many idioms/abbreviations/ unfamiliar terms can you list? How many idioms/abbreviations/ unfamiliar terms can you list? Stacks, ILL, Circ, wand, Wah-lah Stacks, ILL, Circ, wand, Wah-lah

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72 Vignette #3: Ethnic Dance What could have been done to improve this interaction? What could have been done to improve this interaction?

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74 Vignette #3: Ethnic Dance What could have been done to improve this interaction? What could have been done to improve this interaction? Asking more questions Asking more questions

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76 Vignette #4: Imports Vietnam What basic Reference Interview skill is the librarian forgetting? What basic Reference Interview skill is the librarian forgetting?

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78 Vignette #4: Imports Vietnam What basic Reference Interview skill is the librarian forgetting? What basic Reference Interview skill is the librarian forgetting? Repeat & Rephrase Repeat & Rephrase

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80 Hold on… No set of vignettes would be complete without a… No set of vignettes would be complete without a…

81 Thanks to Jim Nguyen, CSUF Library student assistant

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83 And finally… To leave you with excitement & enthusiasm to begin working with international & ESL students…. To leave you with excitement & enthusiasm to begin working with international & ESL students…. Let me share a final few photos of the joy I experience working with them… Let me share a final few photos of the joy I experience working with them…

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109 Thank you for attending!


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