Presentation on theme: "1 Using technology to touch human minds…………….since 1997 A brief presentation about how the Shree Siddhivinayak Ganapati Temple Trust has been using technology."— Presentation transcript:
1 Using technology to touch human minds…………….since 1997 A brief presentation about how the Shree Siddhivinayak Ganapati Temple Trust has been using technology to reach out to devotees. 28-29 January 2006. International Temple Summit Mumbai
2 Using technology to touch human minds…………….since 1997
8 First Indian temple to go on internet in 1997-98 (India Today issue October 2000) First website to showcase a motion picture. (Aarti made into a motion picture making use of animated gifs and sound track from a.mov file) First Indian website to offer downloadable screen saver with Vakratunda shloka audio and Siddhivinayak Wall papers. First website wherein a devotee could send an email to the temple, and get a reply. First site to offer more than 40 Mb of downloadable music including Samagra pooja, Aarti, Shlokas, bhajans and namavali.
9 Payment gateway launched in 2002 at the hands of Jagadguru Shri. Shakaracharya of Kanchipuram. Mobile initiatives, multiple payment options, ITZ Cash Card, etc.. Tie ups with various banks for devotees to make on-line payment. Live webcasting of the temple activities, all days of the week, all through the day.
10 Many infotainment products like puzzles. Many household products like Janmakashar. Many valuable services like Sankashti / Angaraki time table, library section,.
11 Our vision and the driving force behind the initiative Mega portal of all the temples of India offering: Universal call center common for all the temples. Darshan management using sophisticated biometrics and logistics management tools. A Federation of Temples to collectively address various issues common to all and specific to some. A Joint effort to promote Religious tourism.
12 Our offerings-single window for all services. Professionally managed, Mumbai based company with sound technical background and track record. Hosting of the portal of your temple, including domain name registration and management. Designing of your website. Application development with databases, mobile devices and bulk email services.
13 Our offerings-single window for all services. Integrating payment gateway into your website content. Providing SMS or other mobile initiatives for your website. Services like daily newsletter. Providing comprehensive website statistics. Full management of the server and content.
14 The Mega Portal Sharing of information Confidential information: related to security, crowd management, disaster management, forthcoming events and festivals. Sharing policies, standards etc.. Related to various activities of the temples. Public information: related to religion, festivals, time schedules, darshan position etc.. Individual websites of various temples. Facilitation like train, hotel & pooja booking and status, weather reports etc..
15 The Universal call center Multilingual, single national number call center designed to world class standards, based in Mumbai and managed by a team of qualified professionals. Limited use of IVRS to retain the personal touch. Secure and scalable. 24x7x365 Unique PIN number for regular devotees.
16 The Universal call center Inbound Customer Support type approach 1. India's satellite-based telecommunication network enables instantaneous high-speed transfer of voice and data across the globe. 1. India's satellite-based telecommunication network enables instantaneous high-speed transfer of voice and data across the globe. 2. Able to provide critical Computer Telephony Integration and Interactive Voice Response systems regardless of the callers Telco, PABX, computer or database. 3. To deploy the best of telecom infrastructure with various redundancies at every critical juncture to provide uptime commitments of over ninety- nine percent. 4. With intelligent scripting programs, advanced Learning and Development teams, and Quality Control processes, one can be rest assured that frequently changing information is always conveyed accurately.
17 The Universal call center 1. Fast and dedicated Internet connectivity. 1. Fast and dedicated Internet connectivity. 2. Each support representative to have direct access to the Internet to allow them to access the on-line problem tracking system, FAQs, knowledge base and account information. 3. State of the art Call center technology. New innovations like Live person chat, Co-browsing etc… for overseas devotees. 3. State of the art Call center technology. New innovations like Live person chat, Co-browsing etc… for overseas devotees. 4. 24/7 support due to availability of quality manpower in multiple work timings and uninterrupted Power Supplies and constant back-ups. 4. 24/7 support due to availability of quality manpower in multiple work timings and uninterrupted Power Supplies and constant back-ups. 5. Sufficient voice and data communication systems.
18 The Universal call center 1. Continuous call reception due to flawless duplicated system. 1. Continuous call reception due to flawless duplicated system. 2. Highly liberal Government policies on Call- center operations.