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Organizational Culture, Socialization, and Mentoring Chapter Two Copyright © 2010 The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin.

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Presentation on theme: "Organizational Culture, Socialization, and Mentoring Chapter Two Copyright © 2010 The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin."— Presentation transcript:

1 Organizational Culture, Socialization, and Mentoring Chapter Two Copyright © 2010 The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin

2 2-2 After reading the materials in this chapter, you should be able to: Discuss the layers and functions of organizational culture. Describe the general types of organizational culture and their associated characteristics. Summarize the process by which organizations change their cultures. Describe the three phases in Feldmans model of organizational socialization. Discuss the various tactics used to socialize employees. Explain the four types of developmental networks derived from a developmental network model of mentoring

3 Organizational Culture Organizational culture -set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about and reacts to its various environments 2-3

4 2-4 Organizational Culture Characteristics Passed on to new employees through the process of socialization Influences our behavior at work Operates at different levels

5 2-5 A Conceptual Framework for Understanding Organizational Culture Figure 2-1

6 2-6 Layers of Organizational Culture Observable artifacts -Consist of the physical manifestation of an organizations culture -Acronyms, manner of dress, awards, myths and stories, published lists of values, observable rituals and ceremonies, special parking spaces, and decorations

7 Question? Every month, Bombay Bazaar awards an "Employee of the Month" award to one employee and as a reward offers a $100 check and an assigned parking space with the employees' name for the month. This is an example of which of these? A.Basic underlying assumption B.Externally enacted values C.Observable artifacts D.Socialization 2-7

8 2-8 Layers of Organizational Culture Enacted values -represent the values and norms that actually are exhibited or converted into employee behavior -Based on observable behavior

9 2-9 Layers of Organizational Culture Basic assumptions -Constitute organizational values that have become so taken for granted over time that they become assumptions that guide organizational behavior

10 2-10 Four Functions of Organizational Culture Figure 2-2

11 Competing Values Framework 2-11 Figure 2.3

12 Question? Fredhandbag Photography is a family- owned business. All of the employees are encouraged to speak up with any ideas to improve the business. What type of culture does this resemble? A.Clan B.Adhocracy C.Hierarchy D.Market 2-12

13 2-13 Outcomes Associated with Organizational Culture 1.Significantly correlated with employee behavior and attitudes 2.Congruence between an individuals values and the organizations values was associated with organizational commitment, job satisfaction, intention to quit, and turnover

14 2-14 Outcomes Associated with Organizational Culture (cont.) 3.There is not a clear pattern of relationships between organizational culture and outcomes such as service quality, customer satisfaction, and an organizations financial performance 4.Mergers frequently failed due to incompatible cultures

15 2-15 The Process of Culture Change Organizational members teach each other about the organizations preferred values, beliefs, expectations, and behaviors

16 2-16 The Process of Culture Change 1.Formal statements of organizational philosophy, mission, vision, values, and materials used for recruiting, selection and socialization 2.The design of physical space, work environments, and buildings 3.Slogans, language, acronyms, and sayings 4.Deliberate role modeling, training programs, teaching and coaching by managers and supervisors 5.Explicit rewards, status symbols (e.g., titles), and promotion criteria

17 2-17 The Process of Culture Change 6.Stories, legends, and myths about key people and events 7.The organizational activities, processes, or outcomes that leaders pay attention to, measure, and control 8.Leader reactions to critical incidents and organizational crises 9.The workflow and organizational structure 10.Organizational systems and procedures 11.Organizational goals and the associated criteria used for recruitment, selection, development, promotion, layoffs, and retirement of people

18 2-18 Organizational Socialization -process by which a person learns the values, norms, and required behaviors which permit him to participate as a member of the organization

19 A Model of Organizational Socialization 2-19 Figure 2-4

20 2-20 Phase 1: Anticipatory Socialization Occurs before an individual joins an organization Involves the information people learn about different careers, occupations, professions, and organizations

21 2-21 Phase 2: Encounter Employees learn what the organization is really like and reconcile unmet expectations Onboarding – programs aimed at helping employees integrate, assimilate, and transition to new jobs

22 Question? Amy recently started a new job. Everyone she interviewed with seemed very personable and easy-going. She was quite surprised when during her first week on the job she witnessed a loud and argumentative confrontation in the hallway between two of her coworkers. People seem so different than the way she expected them to be. Amy is in which stage of the socialization process? A.Change and acquisition B.Anticipatory socialization C.Adaptive D.Encounter 2-22

23 2-23 Phase 3: Change and Acquisition Requires employees to master important tasks and roles and to adjust to their work groups values and norms

24 2-24 Practical Application of Socialization Research 1.Managers should avoid a haphazard approach to organizational socialization 2.Managers play a key role during the encounter phase 3.Organization can benefit by training new employees to use proactive socialization behaviors 4.Managers should pay attention to the socialization of diverse employees

25 Socialization Tactics 2-25

26 Question? Army recruits must attend boot camp before they can work alongside established soldiers. This is an example of _________ socialization. A.Collective B.Individual C.Formal D.Disjunctive 2-26

27 2-27 Embedding Organizational Culture through Mentoring Mentoring -the process of forming and maintaining developmental relationships between a mentor and a junior person

28 2-28 Developmental Networks Underlying Mentoring Diversity of developmental relationships -reflects the variety of people in a network used for developmental assistance

29 2-29 Developmental Networks Associated with Mentoring Figure 2-5

30 2-30 Question? Troy received a job offer straight out of college and moved to Omaha, Nebraska a year ago. He has been introduced to numerous people in his workplace, his community, and his church. Although it's nice to see a familiar face, he doesn't see them too often and feels like he doesn't know them very well. Which type of developmental network best describes Troy's situation? A.Counseling B.Receptive C.Traditional D.Opportunistic

31 2-31 Mentoring Developmental relationship strength reflects the quality of relationships among the individual and those involved in his developmental network

32 2-32 Personal and Organizational Implications Job and career satisfaction are likely to be influenced by the consistency between an individuals career goals and the type of developmental network at his disposal

33 2-33 Personal and Organizational Implications A developers willingness to provide career and psycho-social assistance is a function of the protégés ability, potential, and the quality of the interpersonal relationship

34 2-34 Building an Effective Mentoring Network 1.Become the perfect protégé 2.Engage in 360-degree networking 3.Commit to assessing, building, and adjusting the mentor network 4.Develop diverse, synergistic connections 5.Realize that change is inevitable and that all good things come to an end

35 Supplemental Slides Slides contain extra non-text examples to integrate and enhance instructor lectures -Slide 38: Mentoring -Slides 39: Management in the Movies: Hoosiers -Slide 40: Starbucks Canada -Slide 41: Mentoring Pitfalls -Slide 42: Implications For Mentoring Minorities -Slide 43-44: Video discussion slides 2-35

36 Mentoring See Belle Rose Raginss article abstract on barriers to mentoring at Human Relations Online 2-36

37 Management in the Movies Hoosiers – Warm Welcome In this scene, Coach Dale has been invited to meet and greet with some of the men of the town. Discussion Questions What are some of the aspects of the town culture? How well does Coach Dale accept this organizational socialization? How do the men communicate the culture to Coach Dale? 2-37

38 Example: Starbucks Canada Measures status of corporate culture using The Partner View Survey every 18 months 90% response rate Corrective action or changes taken Result: lower turnover, higher satisfaction 2-38

39 Mentoring Pitfalls 50% of 500 biggest businesses in US offer mentoring Relationships can sour if: 1.Pair is incompatible 2.There is a lack of respect/credibility 3.Clear goals are not established 4.There is no consensus on when to end the relationship 2-39 Source: BusinessWeek, January 29, 2007, Mentoring Can Be Messy, Susan Berfield

40 Implications For Mentoring Minorities Mentors must fully appreciate the roles they play: -Coach -Advocate -Counselor Understand the importance of these roles at each stage of a protégés career Mentor must also be aware of challenges race can present to protégés career 2-40

41 Video Case: Johnson & Johnson Credo What makes Johnson & Johnsons credo stand out from those espoused by other companies? How does the credo guide the actions of the employees at Johnson & Johnson? Why would the basic premises of the credo be able to remain so constant after nearly 70 years? What are the basic values expressed by the credo? Why are they important to Johnson & Johnsons success? 2-41

42 Video Case: New Belgium Brewery What is different about New Belgium Brewerys culture? Employees at New Belgium Brewery appear to be highly engaged in their jobs. Why is this? How does the culture at New Belgium Brewery contribute to their level of financial success? Is open books management a management system all organizations should consider? Why or why not? 2-42

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