Presentation on theme: "Care Coordinator Roles and Responsibilities"— Presentation transcript:
1Care Coordinator Roles and Responsibilities Sharon Lambton R.N., MSNNurse ConsultantsPediatric Palliative Care Waiver – Partners For Children
2Overview Care Coordinator (CC) qualifications What is PFC Care Coordination?Where is Care Coordination done?CC activitiesCommunicationAdministrative responsibilities
3Care Coordinator(CC) Qualifications MSWMasters degree and certification from accredited program,RNState of California License,ELNEC or equivalent – last 5 years,3 years of pediatric training, experience,1 year of clinical end of life care experience.
4What is PFC Care Coordination? GoalsHolistic CareCommunication, collaboration, and information sharingShared decision makingPartnership among child and family, CCS program and providers.
5Coordination of Services: Coordinate multiple complex servicesEnables the participant to receive all medically necessary care to remain in the community with theGOAL of decreasing the frequency & length of stay in acute care hospitalsOptimizing care through facilitation of access to community resourcesNote: Care Coordination is a service provided by a waiver provider HHA or HA of the child/family choice, and must be an employee of the agency.
6What is PFC Care Coordination? Includes the child & familyDevelopment & implementation of F-CAPIdentification of servicesRequest services from CCS Nurse Liaison (CCSNL)Community collaborationAdministrative responsibilitiesHealth & Welfare
7What is PFC Care Coordination? The initial responsibility of the CC is meeting with child/family and the development of the F-CAPFamily Centered Action plan (FCAP) is a comprehensive care planF-CAP identifies social, emotional, spiritual, physical and environmental issues that affect the child/family health and maximum potential, including but not limited to palliative careCare Coordinator implements the F-CAP by working directly with the child/family.Home visits for monitoring of Health & Safety issuesCentral coordinator of services.
8Care Coordination Hours of Care Coordination Minimum of 4 hours per monthAuthorization of Care CoordinationInitial 22 hours (G9001)Initial visits/contact to develop the Family-Centered Action Plan (F-CAP)Monthly case management (T2022)4 – 8 hours per monthSupplemental case management (G9012)used after the 8 hours of monthly case management (no more than 60 hours in 90 days).
9F-CAP Process F-CAP identifies: The F-CAP Process is designed to integrate the child/family’s goals and medical objectives to help the child to successfully and safely live in the community.F-CAP identifies:Current medical treatment plans with each participating providerDuplication or confusion in medical care among various providers.Qualified local service providers that meet the child and family care needsIssues that interfere with family functioning.
10F-CAP ProcessThe F-CAP process is intended to be flexible and does not have to be completed all in one visit.Questions may be addressed by observation and clarified by the Care Coordinator.
11Care Coordinator Activities: A key function of care coordination is for a Care Coordinator to assist with parent(s) in condensing, organizing, and making accessible to providers critical information that is related to care and necessary for effective medical management.
12Activities for Care Coordination in the Home Setting Care Coordinator services will range from 4-8 hours or more per month depending on the individual child/family need.Initial face-to-face meeting in the home to assess the needs of the child/family.This assessment will include information gathering and development of the F-CAP.
13Activities for Care Coordination in the Home Setting (cont.) Visit the home for regular monitoring of health, safety and welfare including home safety assessment.Provide ongoing education and training to child/family regarding medical treatment.Accompany child/family to appointments, i.e., physician, school, or hospital if necessary.
14Communication Collaboration with between CC and CCSNL CCS Nurse Liaison (CCSNL) is a nurse at the CCS office designated to work with PFC clientsWork with CCSNL on F-CAP developmentMedicationsCurrent State Plan servicesSubmit F-CAP to CCSNL to receive authorization for implementation.
15Communication Collaboration between CC and CCSNL Connect regularly and share information with the CCSNLMaintain a partnership with the CCSNL to ensure a seamless process of care which will include sharing results of the monthly evaluation, any observations of health and safety issues as well as the effectiveness of the F-CAP.
16Communication Example of Collaboration CC, CCSNL, School, Child & family
17Communication Collaboration between CC and CCSNL Discussion of all issues related to the care of the child/family,including services available through other sources suchas state plan benefits,private insurance,or available community resources.Sends copies of reports (F-CAP, expressive therapy reports, incident reports) to the CCSNL.
18Communication Outside Agencies Report all health & welfare incidents to;CCSNL,California Department of Public Health/ Licensing and Certification Division as indicatedAppropriate reporting agency,CPSAPS, andOther
19CommunicationSCC: Connect as needed with multidisciplinary teams within Special Care Centers to assist the family with coordination issues.School: Connect as needed with school staff, attend Individual Education Plan.PCP: Accompany child/family to physician visits as needed.DME/pharmacy provider: work with CCS to obtain necessary equipment/ supplies /medications.
20AdministrationCC will provide at minimum 4 hours of Care coordination services per child each month.Ensure that documentation of activities performed by CC on behalf of the child/family is maintained in the child’s record.Receive initial authorization for care coordination from CCSNL prior to first visit to child/family.Ensure all other PFC services are authorized as identified on F-CAP.
21Administration CC Responsibilities: Central coordination of medical/psychosocial services.Knowledge of CCS, community, and provider resources and limitations.Arrange for services needed to meet the goals of the child identified in the F-CAP and to resolve problems related to meeting those goals.Establish contact and coordinate care needs with local agencies, such as schools, religious institutions, or other service agencies such as scouting, Making a Wish Foundation, etc., to meet the child/family identified needs.
22AdministrationConduct family centered team meetings, every 60 days for each enrolled child:The team must include at least one nurse, one social worker (who meet waiver qualifications), the CCSNL (either in person or by telephone), and other service providers involved in the waiver-related care of the child.
23Summary Care coordinator qualifications What is PFC Care Coordination? Where is Care Coordination done?Care Coordinator activitiesCommunicationAdministrative Responsibilities