Presentation is loading. Please wait.

Presentation is loading. Please wait.

Planned Release as of 6/18/09; Subject to change Lemvigh-Müller Kommunikation Mikael Juul & Simon Karkov.

Similar presentations


Presentation on theme: "Planned Release as of 6/18/09; Subject to change Lemvigh-Müller Kommunikation Mikael Juul & Simon Karkov."— Presentation transcript:

1 Planned Release as of 6/18/09; Subject to change Lemvigh-Müller Kommunikation Mikael Juul & Simon Karkov

2 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Avaya SME 3 Pillars from Product Development to Go-To-Market Our business partners and customers value what will make their life easier To improve customer responsiveness, loyalty and satisfaction To adapt to user environment integrating with business processes 2

3 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change What's New With IP Office To Learn To Sell To Buy To Use 3

4 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Train Fast. Get More Selling. 4

5 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Talk Value. Raise Your Average Sale. 5

6 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Show Results. Close Faster. 6

7 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Install Quickly. Save Time. 7

8 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change 8

9 IP O FFICE A DVANCED E DITION IP O FFICE A DVANCED E DITION IP O FFICE P REFERRED E DITION IP O FFICE P REFERRED E DITION IP O FFICE E SSENTIAL E DITION IP O FFICE E SSENTIAL E DITION USER PRODUCTIVITY GROUP COLLABORATION PLATFORM AND PHONES Phones Communications Server Multi-site Option Hardware & Software Services Accessories & Adjuncts Application Partners RECEPTIONIST MOBILE WORKER TELE- WORKER POWER USER AGENTSUPERVISOR Financing

10 Planned Release as of 6/18/09; Subject to change Your Conversation Today: 50 User Single Site Professional Services Firm System + Phones/lines Dkr Prof. license1Dkr. 6,000 VM Pro1Dkr Total SystemDkr PM Pro33Dkr PC SoftPhone*8Dkr Mobility10Dkr TTS**3Dkr VPN5Dkr UMS20Dkr Total UserDkr Total SystemDkr *Requires PM Pro license ** Need to plan per port 5 executives and 10 mobile sales people (5 of them travel internationally) 15 managers and 5 who work from home You have some people work out of the office, you need a mobility license You should buy reading for your mobile staff – You may need 3 or 4 ports Youll need to upgrade to Professional Ahh…If you want to use SoftPhone you need to buy PMPRO license We can support home worker. You need to a VPN license, and best to buy PM Pro too.. You can have Voic to – just buy UMS We have Voic Pro or Embedded You need Phone Manager Pro for some of your staff 10

11 Planned Release as of 6/18/09; Subject to change New Scenario (August): Total System Dkr Level of Collaboration # of Laptop Users # of Mobile Sales & Service (no laptop) # of Full Time Work From Home This has Voic Pro in it; Eliminates Professional license Voic Lite is discontinued one-X Mobile for IP Office one-X Portal for IP Office Phone Manager Pro & PC Softphone Unified Messaging & Text to Speech VPN license one-X Mobile for IP Office Text to Speech VPN license one-X Portal for IP Office Phone Manager Pro And A Lower Price by Dkr ! (~ 9%) System and Phones/lines Dkr Preferred Edition Dkr Power User25Dkr Mobile Worker 10Dkr Teleworker5Dkr LIST Price 11

12 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Avaya IP Office Release 5 Enhancements And More … SIP extension support T38 Fax over SIP Trunking Dial by Name on Essential Edition (formerly Embedded Voic ) Exchange Server 2007 integration with Preferred Edition (Voic Pro) New DECT R4 Core features for German market 12 Increased Capacity From 270 to 384 users TWO 64 party conference bridges Expanded Networking From 16 to 32 sites Resilient SCN Avaya one-X Portal for IP Office Browser-based desktop UC Included with Power User & Tele-worker Customer Call Reporter Browser-based real-time reporting Simple to install and deploy Included with Advanced Edition

13 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Simplified IP Office Platform IP Office 500 Up to 384 extensions & 192/240 Lines/Trunks 2 x 64-party Conferencing ports BEFOREAFTER Professional Edition required to scale up or add advanced applications Professional Edition is eliminated Scale: Up to 272 extensions (Need IP Office 412 to get to 360 extensions) Simplified Platform: Capacity of the IP Office 500 increases from 272 to 384 One Built-in 64 Party Conference Bridge Doubles capacity; Like the IP412, the IP500 will have TWO built-in 64-Party Conference bridges Voic Pro capacity of 30 portsPreferred Edition capacity of 40 ports 13

14 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change IP Office Multi-site Option: Enhanced Small Community Network (SCN) Increased SCN capacity from 16 to 32 sites (total 500 users) IP AdvancedNetworking now included as standard Meshed SCN Voice Networking (Q.Sig and SCN) Presence (SCN) Advanced Voice Features (SCN) Resource Optimization (SCN) Business Continuity (SCN) New Resilient SCN 14

15 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Resilient SCN - Same or Remote Locations Sys B Sys A Huntgroup 1 Huntgroup 2 Resilient SCN Provides; Transparency for most used features Resilient user & huntgroups Back up system for Voic Pro Resilient network topologies No idle hardware required Systems A & B share information Users & Huntgroups IP Extension (Including DHCP) Personal contacts/Call Log (1600) Licenses associated to users Simple activation (just 3 check boxes) PSTN AB Voic Pro Resilient SCN New New 15

16 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Resilient SCN – Business Continuity Sys B Sys A Huntgroup 1 Huntgroup 2 PSTN AB Once system B is restored, system administrator controls return to normal operation via System Status Application (SSA) Other User licences will not be carried over to system A On system B failure, System A will automatically support Avaya IP phones, Hunt Groups, and DHCP if required Voic Pro reregisters to A All Users will have their UMS and Mobility licenses carried over Voic Pro Resilient SCN New 16

17 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Automatic Codec Preference G729 = ca. 8K (GSM kvalitet)G711 = ca. 64K – ukomprimeret – bedst lydkvalitet

18 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change En lille test…

19 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change one-X Portal for IP Office Included With IP Office Power User and IP Office Tele-worker Simpler to install and maintain Simple to use Enhances employee productivity New Thin Client Alternative to Phone Manager First Release Provides Real-time Call Control Works with Internet Explorer, Mozilla Firefox, Citrix Part of Power User & Tele-worker Solutions 19

20 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change one-X Portal for IP Office Included With IP Office Power User and IP Office Tele-worker

21 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change one-X Portal for IP Office Included With IP Office Power User and IP Office Tele-worker

22 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change one-X Portal for IP Office Included With IP Office Power User and IP Office Tele-worker

23 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change IP Office Preferred Edition MS Exchange 2007 Server Integration Voic Pro can now use Microsoft Exchange 2007 as Message Store Provides better integration with Mobility server e.g. BlackBerry Enterprise Server Requires UMS license provided as part of Power User package 23

24 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Voic Pro 5,0 (Preferred edition)

25 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Voic Pro 5,0 (Preferred edition)

26 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Improved Customer Service IP Office Advanced Edition Customer Call Reporter (CCR) Application Target Segment: Small Business Focus <30 agents Track & measure customer service and agent productivity levels with real-time & historic reporting Can support up to 150 agents, 30 supervisors and one administrator Browser/Thin Client Architecture Single Server Consolidation (with Preferred Edition/VM Pro) Requires Preferred Edition as pre-requisite Simple/Intuitive Reporting New 26

27 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change IP Office Advanced Edition Customer Call Reporter (CCR) Application

28 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change IP Office Advanced Edition Customer Call Reporter (CCR) Application

29 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Contact Store 7.8

30 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change SIP Enhancements SIP Endpoints Support Many 3rd-parties tested: – Polycom, Grandstream, Nokia SIP client, etc – SIP Analogue Telephone Adapter (ATA) – See Knowledge Base for full list on R5 GA – Requires 3rd Party IP Phone License Many 3rd-parties tested: – Polycom, Grandstream, Nokia SIP client, etc – SIP Analogue Telephone Adapter (ATA) – See Knowledge Base for full list on R5 GA – Requires 3rd Party IP Phone License Call Features supported – Basic call to other SIP Phone or Legacy Phone – Call / Message Waiting – Do Not Disturb – Many more … Call Features supported – Basic call to other SIP Phone or Legacy Phone – Call / Message Waiting – Do Not Disturb – Many more … T.38 Fax transport over SIP trunks – Reliable fax transit over IP network T.38 Fax transport over SIP trunks – Reliable fax transit over IP network New 30

31 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change 1600 Series Usability Enhanced User Interface: – 1608 and 1616 phones enhanced to access commonly used features – Improved Caller Details presentation on 1608 Centralised Call Log & Directory: – Directory on 1608 and 1616 phones will be launched from the Contacts key – Provides CLI/name matching for more personal customer service – Personal directory & call log entries are stored as part of the User record. They will be accessible over SCN when hot-desking to another 1600 – Personal directory is also shared with one-X Portal 201 2:27pm 08/09 a= Status Features Improved Directory handling & Call Log Access to commonly used IP Office features, displayed in a menu hierarchy. 31

32 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change New DECT R4 New 32

33 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change DECT R4

34 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change DECT R4

35 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Enhanced Migration From Integral 5 to IP Office Unconditional Forward to Voic Idle Line Preference – It is now possible to configure Line Appearances before Call Appearances (1600). Idle phone going off hook will be connected to an outside line Alerting/Ringtone for covered calls – Alert signal for covered calls can have the following values: Ring, Abbreviated Ring and No Ring. Enhanced feature set for Internal Twinning External Call Lamp Indication Drop External Only Conferences Transferable Dial Out Privilege (Dial Tone) Coverage to Operator (Coverage Groups) – An operator provides coverage for external calls that would otherwise go to voic Primary Extension Secondary Extension 35

36 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change System Management Improvements Enhanced VoIP Diagnostics! Each IP extension has QoS reports Packet loss, Jitter and Round Trip Delay Quick install! Print phone button labels from Manager New VoIP statistics 36

37 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Avaya IP Office Future: Next Release And Beyond … And More … Microsoft OCS Integration Enhancements to one-X portal for IP Office All apps to be browser-based Web 2.0 Integration (social networking) Device integration (e.g. iPhone) Note: The items on the right are not yet part of the formal roadmap beyond next release. 37 Support for PARTNER® Sets 9600 & New Digital Endpoints <20 Package Multi-site Reporting on CCR 37

38 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Avaya IP Office Future: Next Release And Beyond … Portfolio AreaProduct DeliveredKey Benefits Servers Enhanced IP 500: Sub-20 market engagement Combination Card IP Office enhanced key & lamp supporting PARTNER phones on an ETR6 card Integral 5 migration Secure smart card to hold licensing Enhanced IP 500: Sub-20 market engagement Combination Card IP Office enhanced key & lamp supporting PARTNER phones on an ETR6 card Integral 5 migration Secure smart card to hold licensing Better match between product and smallest market sector Enhance collaborative working for smallest customers Assist migration from older product portfolios Simplify license activations and recovery Better match between product and smallest market sector Enhance collaborative working for smallest customers Assist migration from older product portfolios Simplify license activations and recovery Core Communication Services Communication Infrastructure

39 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Avaya IP Office Future: Next Release And Beyond … Portfolio AreaProduct DeliveredKey Benefits Telephones 1503, 1508 and 1516 digital 9620L/C 9650/C IP Phones Entry Level DECT base station Avaya Dial pad SIP Softphone 1503, 1508 and 1516 digital 9620L/C 9650/C IP Phones Entry Level DECT base station Avaya Dial pad SIP Softphone Offer a one-X user interface across both digital and IP deployments Offer high-end executive phones on IP Office Offer a one-X user interface across both digital and IP deployments Offer high-end executive phones on IP Office Core Communication Services Communication Infrastructure Core Communication Services Simplified Manager, Simplified licensing Enhanced Networking Distributed, resilient Voice Mail Serviceability Restore previous working state Phone usability enhancements Simplified Manager, Simplified licensing Enhanced Networking Distributed, resilient Voice Mail Serviceability Restore previous working state Phone usability enhancements Improve profitability of small customer deployments Improve business continuity Make recovery quick and easy Improve profitability of small customer deployments Improve business continuity Make recovery quick and easy

40 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Avaya IP Office Future: Next Release And Beyond … Portfolio AreaProduct DeliveredKey Benefits Productivity Applications Messaging enhancements: Distributed VM Pro in a SCN Back up VM Pro Graceful shutdown one-X Portal enhancements Telecommuter mode Built-in IM & Presence Conferencing gadget Other Phone Manager features Messaging enhancements: Distributed VM Pro in a SCN Back up VM Pro Graceful shutdown one-X Portal enhancements Telecommuter mode Built-in IM & Presence Conferencing gadget Other Phone Manager features Improved Business Continuity and maintenance planning Simplify deployment of user productivity and mobility applications Improved Business Continuity and maintenance planning Simplify deployment of user productivity and mobility applications Collaboration and Interaction Solutions Intelligent Access and Enterprise Application Integration

41 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Avaya IP Office Future: Next Release And Beyond … Portfolio AreaProduct DeliveredKey Benefits Customer Service Reporting Customer Service Reporting CCR enhancements Multi-site support Wallboard enhancement CCR enhancements Multi-site support Wallboard enhancement Reduces TCO for SME users who have multiple sites Improved Customer Service Reduces TCO for SME users who have multiple sites Improved Customer Service Performance Analytics

42 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Tak for opmærksomheden Stadig sulten efter mere viden?: TECHNICAL BULLETIN 109! + meget andet materiale på BP portalen & AVAYA Knowledgebase 42

43 Planned Release as of 6/18/09; Subject to change Avaya IP Office IP Office 500 Communications Server 43 Up to 384 users Just add as you grow Network up to 32 sites Proprietary OS; No moving parts Go pure IP or the right mix you desire Get IP value only where you need it Save energy where you dont need IP Hybrid Technology Complete set of menu-driven tools, including audit trails Administer moves, adds or changes – locally or remotely Real-time remote diagnostics made easy Get IP Office alarms via SNMP and Auto call distribution to customized routes Auto validation and error-checking Integrated, customizable firewall & router Open; Easy to integrate with other applications 43

44 Planned Release as of 6/18/09; Subject to change Avaya IP Office Wide Range Of Desk Phones Digital Phones & VPN 5621 & VPN IP Phones Add software license and these phones become VPN links to the main system.

45 Planned Release as of 6/18/09; Subject to change Avaya IP Office Supports T3 Desk Phones (EMEA) 45 Integral T3 IP - Compact Integral T3 IP - Classic Integral T3 IP - Comfort

46 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Avaya IP Office 5600 IP Desk PhonesDesk Phones 46

47 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Avaya IP Office 5400 Digital Desk PhonesDesk Phones 47

48 Planned Release as of 6/18/09; Subject to change Avaya IP Office Group Collaboration Avaya IP Office Group Collaboration Essential Edition Profile: Businesses that need only basic collaboration capabilities across their organization Function: Adds voice messaging and basic auto attendant: Voic box for all employees on the system; ability to send voic to Automated attendants can be programmed for basic routing of incoming calls Dial By Name - Using your internal directory, callers can easily search the person they wish to connect with via touch tone. Value: Provides the basic set of communications needs in todays business world List Price: Dkr per system 48

49 Planned Release as of 6/18/09; Subject to change Avaya IP Office Group Collaboration Avaya IP Office Group Collaboration Preferred Edition Profile: Businesses that seek greater speed of response and ease for all staff interactions Function: Everything in the Essential Edition plus: Secure Meet Me Conferencing – Users can host their own conference calls with personal pin codes – up to 64 parties in total. Automated call routing – Multiple and multi-level as well as conditional routing to ensure that the right person gets the call. Call recording to a voic box – Automatic and on demand ability to record incoming or outgoing calls that you pre-set based on need for a specific frequency or that you enable instantly with the push of a button. Flexible programming via a graphical user interface – makes customizable call routing changes to your business easy and quick to implement. Value: Prioritize how you treat your best customers and even greet them with personal messages. Collaborate easily with your staff or and reduce or eliminate external conference costs. Ensure fast response to messages List Price: Dkr. per system 49

50 Planned Release as of 6/18/09; Subject to change Avaya IP Office Group Collaboration Avaya IP Office Group Collaboration Advanced Edition Profile: Businesses that require high levels of effective and efficient customer service, as well as the ability to monitor and analyze what those levels are Function: Requires purchase of Preferred Edition as pre-requisite: Track and measure customer service and agent productivity – through an easy to use single screen browser interface. Record customer calls – to a dedicated storage facility enabling you to seamlessly search and replay any conversation Ability to access information, check status of orders, and more using integrated voice response services. Enable customers to request information and/or complete surveys. Retrieval of responses is as simple as listening to a voic message. Value: Increase your knowledge about customers, their experience and improve service Provide customers 24/7 access to information and services – with customized automated self help Allocate your most valuable resource – your employees – to your most valued asset – your customers. List Price: Dkr. per system – Requires Preferred Dkr. – Includes 1 Supervisor license 50

51 Planned Release as of 6/18/09; Subject to change Avaya IP Office Connects Multiple Sites In Small Communities Connects Multiple Sites In Small Communities Profile: For enterprises with more than one site that want to ensure all sites feel connected Function: Connects systems (up to 32 per cluster for telephony and voice messaging) together using industry standard methods. Employees capabilities across locations – easy 3 or 4 digit dialing, presence, paging, distributed call routing and multi-site hot desking on digital, analog or IP phones. Control reception of all calls across all sites from one location. Value: Extend communications to remote locations - enables separate locations to operate as a single site, transparently. Increase customer satisfaction while enhancing collaboration among employees Improve mobility and productivity Save on calling costs – enables you to eliminate site-to-site calls and effectively access the site with the best calling plan for all. List Price: Dkr. per system/site (includes up to 4 channels) – Each additional 4 channels is $695 51

52 Planned Release as of 6/18/09; Subject to change Avaya IP Office for Small of Large Enterprise Integrate Management Across Franchise Sites 52 Profile: For large enterprises with IP Office systems in multiple franchise locations Function: Centrally controlled, flexible configuration scheme based on management templates User templates map users and hunt groups to extensions using a predefined dial plan that can be based on a function (i.e. mapping sets of extensions to the pharmacy section in a store) Auto-Attendant templates set up schedules and associated voice announcements for the Auto Attendant capability associated with Embedded Voic . Value: Provides a complete network management solution for enterprises with distributed IP Office deployments. Can significantly reduce total cost of operations by centralizing management for key ongoing management, provisioning, and maintenance tasks. List Price: $3950 (up to 50 sites); $7500 (up to 100 sites) $15000 (up to 1000 sites); $25,000 (up to 2500 sites) 52

53 Planned Release as of 6/18/09; Subject to change Avaya IP Office User Productivity Avaya IP Office User Productivity Mobile Worker Solution 53 MOBILE WORKER Volume discounts: 10% 5 seats 20% seats Dkr. /seat*

54 Planned Release as of 6/18/09; Subject to change Avaya IP Office User Productivity Avaya IP Office User Productivity TeleWorker Solution 54 TELE- WORKER Volume discounts: 10% 5 seats 20% seats Dkr. /seat*

55 Planned Release as of 6/18/09; Subject to change Avaya IP Office User Productivity Avaya IP Office User Productivity Power User Solution 55 POWER USER Volume discounts: 10% 5 seats 20% seats Dkr. /seat*

56 Planned Release as of 6/18/09; Subject to change Avaya IP Office User Productivity Avaya IP Office User Productivity Receptionist Solution 56 RECEPTIONIST Dkr.

57 Planned Release as of 6/18/09; Subject to change Avaya IP Office User Productivity Avaya IP Office User Productivity Customer Service Agent Solution 57 AGENT Dkr. /seat

58 Planned Release as of 6/18/09; Subject to change Avaya IP Office User Productivity Avaya IP Office User Productivity Customer Service Supervisor Solution 58 SUPERVISOR 58

59 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Today 59 IP Office R4.2Material Code Embedded Voic Standard EditionNot applicable IP Office R4.2Material Code Professional Edition Voic Pro IP Office R4.2Material Code Customer Call Reporter rd Party IVR VB Scripting IVR ContactStore Campaign ManagerNot applicable Text-to-Speech AVAYA IP OFFICE ADVANCED EDITION Dkr. per system Requires Preferred Edition Includes 1 Supervisor license AVAYA IP OFFICE ADVANCED EDITION Dkr. per system Requires Preferred Edition Includes 1 Supervisor license AVAYA IP OFFICE PREFERRED EDITION Dkr. per system AVAYA IP OFFICE PREFERRED EDITION Dkr. per system AVAYA IP OFFICE ESSENTIAL EDITION Dkr. per system AVAYA IP OFFICE ESSENTIAL EDITION Dkr. per system August 09 Group Collaboration 59

60 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Today 60 IP Office R4.2Material Code Standard networking base (4 channels) Dkr Standard networking add (4 channels) Dkr Advanced Networking (per site) $ Dkr AVAYA IP OFFICE MULTI-SITE OPTION Dkr per 4 channels AVAYA IP OFFICE MULTI-SITE OPTION Dkr per 4 channels August 09 Multi-site Networking 60

61 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Today IP Office R4.2Material Code Mobility 1, 5, 10, 20, , , , , Text-To-Speech IP Office R4.2Material Code VPN Phone License 1, 5, 10, 20, , 21381, 21382, 21383, Phone Manager Pro 1, 5, 10, 20, , , , , IP Office R4.2Material Code Mobility (1,5,10,20,50) , , , , Phone Manager Pro (1,5,10,20,50) , , , , Phone Manager PC Softphone ( 1,5,10,20,50) , , , , Unified Messaging Service (1,5,10,20,50) , , , , Text-To-Speech VPN Phone License 1, 5, 10, 20, , 21381, 21382, 21383, AVAYA IP OFFICE MOBILE WORKER Dkr. 481 / seat AVAYA IP OFFICE MOBILE WORKER Dkr. 481 / seat User Productivity AVAYA IP OFFICETELE-WORKER Dkr. 805 / seat New: one-X Portal for IP Office AVAYA IP OFFICETELE-WORKER Dkr. 805 / seat New: one-X Portal for IP Office AVAYA IP OFFICE POWER USER Dkr. 913 / seat New: one-X Portal for IP Office AVAYA IP OFFICE POWER USER Dkr. 913 / seat New: one-X Portal for IP Office MOBILE WORKER TELE- WORKER POWER USER August Note: All of the above are available in packs of 1, 5, and 20 seats. There is a 10% and 20% discount on the 5 and 20 seat packs, respectively.

62 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change Today 62 IP Office R4.2Material Code SoftConsole Starter SoftConsole Add IP Office R4.2Material Code Customer Call Reporter Agent 1, 5, 10, 20, , , , , IP Office R4.2Material Code Customer Call Reporter Supervisor 1, 10, , , AVAYA IP OFFICERECEPTIONIST Dkr / seat AVAYA IP OFFICERECEPTIONIST Dkr / seat User Productivity RECEPTIONIST AVAYA IP OFFICE CUSTOMER SERVICE AGENT Dkr / seat AVAYA IP OFFICE CUSTOMER SERVICE AGENT Dkr / seat AGENTSUPERVISOR A VAYA IP O FFICE C USTOMER S ERVICE S UPERVISOR 1 seat included with Advanced Edition A VAYA IP O FFICE C USTOMER S ERVICE S UPERVISOR 1 seat included with Advanced Edition August 09 62

63 © 2009 Avaya Inc. All rights reserved. Planned Release as of 6/18/09; Subject to change SKU Code Reduction - Timeline 63 Aug 3 rd REMOVE following licenses PC Softphone 1,5,10,20,50 (ALL) VPN 1,5,10,20,50 (ALL) UC for SB 20, 25, 30, 50 (ALL) Phone Manager Pro 10 & 50 user Mobile twinning 1,5,10,20,50 (ALL) * Customer Call Reporter Agents 10 & 50 UMS 10 and 50 user IPO SoftConsole RFA1 (add 1 user) IP Endpoint 100 user IMS End of Sale Aug 2009 FY Q2 10Nov 2009 Nov REMOVE following licenses PhoneManager Pro 5 & 20 user IVR VB Scripting Individual Codes Continuing: PhoneManager Pro 1 user UMS 1, 5, 20 user Aug 3 rd ADD User Power User 1,5,20 Tele-worker 1,5,20 Mobile Worker * 1,5,20 Receptionist Aug 3 rd ADD System Essential Edition Preferred Edition Advanced Edition Future Licensing Changes Only user solutions available to order Orderable as single license Volume discount automatically applied based on quantify entered * SAP Code renamed from mobile twinning to mobile worker Aug 3rd Other Changes Professional Edition not required for Release 5 Voice Mail Lite is discontinued Embedded messaging kit renamed to Essential Edition Voic Pro renamed to Preferred Edition Voice Networking from 3 to 1 license (Adv features incl.) New try and buy licenses for user Solutions NEW 63

64 Planned Release as of 6/18/09; Subject to change Avaya IP Office Other Product Add-ons / Options Expansion Cards (Add users, trunks, lines, VoIP capability) Base cards that allow connection of up to 2 or 8 analog phones Dkr Dkr Expansion module that allows connection of up to 16 and 30 analog phones Dkr Dkr Base card that allows connection of up to 8 digital phones Dkr Expansion module that allows connection of up to 16 and 30 digital phones Dkr Dkr Base cards that add 4 VOIP channels as standard, and up to 28 or 60 additional channels via licensing Dkr Daughter card that allows connection of up to 4 analog loop- start trunks Dkr Daughter card that allows connection of up to 2 or 4 BRI trunk connections, each trunk providing 2B+D digital channels Dkr Dkr NPL Daughter cards that support up to 8 T1/PRI connections; channels >8 provided through licensing Dkr Dkr

65 Planned Release as of 6/18/09; Subject to change Avaya IP Office Support Services Options 65 Extended Warranty Up 6 years Support & Maintenance Proactive notifications and remote monitoring of your system Automatic software updates and upgrades Proactive health checks On-site support 65

66 Planned Release as of 6/18/09; Subject to change Avaya IP Office Wireless Device Options Model: 3641 Talk time: 8 hours Standby: 160 hours Dkr Ruggedized; 128 x 96 pixels backlit Model: 3645 Talk time: 8 hours Standby: 160 hours Dkr Ruggedized; 128 x 96 pixels Backlit; Push to talk Model: 3720 Talk time: 16 hours Standby: 180 hours Dkr Display, illuminated 112x115 pixels, Black & White Model: 3725 Talk time: 16 hours Standby: 180 hours Dkr Display, illuminated 128x160 pixels, 64K Color 66

67 Planned Release as of 6/18/09; Subject to change Avaya IP Office Accessories & Adjuncts - Examples 67 Door Openers Power Supply (UPS) Routers/ Gateways Paging Headsets TTY 67

68 Planned Release as of 6/18/09; Subject to change Avaya IP Office Application Partners - Examples 68 Keeps doctors, lawyers, etc. calendars booked Frees up time, Prevents no-shows, Saves Money Tracks phone calls & identifies fraudulent usage Enables bill backs, measures effectiveness Excellent for hotels; wherever usage needs customization Differentiates service, improves efficiency Enables business to serve/employ people with disabilities Access larger labor and customer pool, drive loyalty Consolidates lines & automates fax operations Speeds response, makes it easy for clients Screen pop with call – callers detailed information Personalized customer service, speeds response

69 Planned Release as of 6/18/09; Subject to change Avaya IP Office Easy Financing Avaya Financial Services Highly competitive Finance or Lease: Low rates or 0% Spread payments over 60 months! 69

70 Planned Release as of 6/18/09; Subject to change 4-Port Expansion Module 70 The 4-Port Expansion Module will only be supported in slot 4 of the IP500 LED displays are be labeled indicate if Expansion units on the back of the IP500, - LEDs 9-12 indicate if expansion units on the actual card. Price.: Dkr


Download ppt "Planned Release as of 6/18/09; Subject to change Lemvigh-Müller Kommunikation Mikael Juul & Simon Karkov."

Similar presentations


Ads by Google