Presentation on theme: "Avaya IP Office New Release With Simplified Pricing & Packaging"— Presentation transcript:
1Avaya IP Office New Release With Simplified Pricing & Packaging This presentation is for all authorized partners of Avaya Inc.The intention of this presentation is to educate our valued resellers on the forthcoming release of Avaya IP Office (i.e. Release 5). This release includes the simplified packaging, pricing, and capability enhancements.Lemvigh-Müller Kommunikation Mikael Juul & Simon Karkov
2Avaya SME 3 Pillars from Product Development to Go-To-Market To improve customer responsiveness, loyalty and satisfactionOur business partners and customers value what will make their life easierCore areas of focus, “pillars”, for SME product roadmap and Go-to-market approach are:Focus on User Experience – adapting to user environments integrating with business processesFocus on Customer Service – improving customer responsiveness, loyalty, and overall satisfactionFocus on Simplicity – everyone – BusinessPartners & Customer alike – value what will make their lives easierTo adapt to user environment integrating with business processes
3What's New With IP Office To LearnSimpleTo SellIP Office Release 5 is –Simple for sales associates to LEARN – from capabilities, to design, to understanding the applications and the overall value proposition with consistent and clear pricing structure.Therefore, Release 5 will be Simple for sales associates to SELLCustomers will benefit by understanding better the value of IP Office and what the packaging delivers and what they BUYRelease 5 will be simple for Sales associates and customers to USE based upon enhancements made in the applications themselvesTo BuyTo Use3
4Train Fast. Get More Selling. Whole conversation on one pagePlain speak names for easy sellingSimpleTo LearnHow will IP Office Release 5 be Simple to LEARN?Plain speak names for easy selling. No longer confusing names, but rather easily understood options and applications.You’ll see that the entire sales conversations can take place from one page
5Talk Value. Raise Your Average Sale. MoreCompetitivelyPriced;Easier to Configure30%+Fewer Order Codes… More to comeSimpleTo SellThe IP Office Release 5 packages were really designed with the User in mind. All packages – User Productivity solutions and Group Collaboration editions are competitively priced and easy to configure - accomplished through the reduction of material codes that are no longer needed…You will see that the packages are ‘Right Priced ‘ Against Competition and versus Piece Part Pricing
6Show Results. Close Faster. Relevantto UsersDemonstrable ROISimpleTo BuyCustomers will understand the entire value proposition of IP Office and see its relevance to their users – their employees – increasing accessibility to their clients and productivity. The ROI will be that much more demonstrable.
7Install Quickly. Save Time. Single PlatformUp to 384 usersBrowser-based ApplicationsSimpleTo UseAt General Availability of IP Office Release 5, there will be one platform – the IP Office 500 with increased capacity of 384 users. Today, IP412 supports up to IP Office 500 is able to reach this new capacity due to a new piece of hardware – the 4 Port Expansion Card. This card is a new Base Card that resides in the base unit/chassis and provides the interface for 4 more Expansion Modules – reaching a total of 12 Expansion Modules on IP Office 500.Next, based upon browser based applications – such as Customer Call Reporter and now Avaya one-X Portal for IP Office, installations will be faster. This will save time for the installer and money incurred by the customer.
9Avaya IP Office Simplified Packaging & Pricing Communications Server Other optionsUSER PRODUCTIVITYRECEPTIONISTMOBILEWORKERTELE-WORKERPOWERUSERAGENTSUPERVISORHardware & SoftwareGROUP COLLABORATIONServicesIP OfficeAdvanced Edition- Den nye hoved slide til en salgs præsentation.- Gør det meget mere overskueligt for Jer, Slutbrugeren og os.- Der vil være nogle nye begreber vi skal lære at kende- Opbygget med hyperlinks- Delt op I 3 hoved grupper + Til højre andre options- Denne slide er med til at skabe en IPO sag- Man vil få spurgt ind til det hele‘Group Collaboration’ – fælles applikation for hele systemet (indrinning)BrochureUse this slide in slideshow mode to hyperlink to all the slides that contain detail on all of the referenced areas.At any time, you can get back to this slide by clicking on the Avaya logo in the top right corner of any slide in the presentation.Note: Effective 6/12/09, two of the edition names were changed.What was previously known as the IP Office Basic Edition is now the IP Office Essential Edition.What was previously known as the IP Office Essential Edition is now the IP Office Preferred Edition.As mentioned earlier, this is the ‘one page’ that was referenced. It is here that the entire conversation and understanding of the value proposition of IP Office takes place.At a high level, there are 3 main areas:‘Platform and Phones’ – understanding the IP Office 500 communications server, available telephone models, and multi-site options.‘Group Collaboration’ editions – IP Office Essential Edition, IP Office Preferred Edition – IP Office Advanced Edition‘User Productivity’ solutions – IP Office Receptionist, Mobile Worker, Teleworker, Power User, Customer Service Agent, and Customer ServiceThe final area is ‘Other Options’ where Hardware & Software, Services, Accessories & Adjuncts, Application Partners, and Financing options is detailed.Each of these areas will be discussed in detailed.IP OfficePreferred EditionIP OfficeEssential EditionAccessories & AdjunctsApplication PartnersPLATFORM AND PHONESCommunications ServerPhonesMulti-site OptionFinancing
10Your Conversation Today: 50 User Single Site Professional Services Firm 5 executives and 10 mobile sales people (5 of them travel internationally)15 managers and 5 who work from homeAhh…If you want to use SoftPhone you need to buy PMPRO licenseYou can have Voic to – just buy UMSWe can support home worker. You need to a VPN license, and best to buy PM Pro too..System + Phones/linesDkrProf. license1Dkr. 6,000VM ProDkrTotal SystemDkrPM Pro33DkrPC SoftPhone*8DkrMobility10DkrTTS**3Dkr. 6480VPN5DkrUMS20DkrTotal UserDkrDkrWe have Voic Pro or EmbeddedYou need Phone Manager Pro for some of your staffYou should buy reading for your mobile staff – You may need 3 or 4 portsYou’ll need to upgrade to ‘Professional’You have some people work out of the office, you need a mobility licenseDet er nu blevet nemmere at sælge værdien af IP Office med de nye licens pakker.Tidligere kunne det til tider lidt uforståeligt og man skulle holde tungen lige I munden… F.eks.- Vi har 3 bruger som skal have Softphone – PhoneManger Pro også.- I er 18 bruger, så kan I nøjes med en Standart Edition - Vi vil gerne have den gratis Voice Mail – Voice Mail Light – Opgradere…Regne eksempel.- 50 bruger på en lokation- 5 ledere- 10 sælger med mobiltelefoner (5 af dem rejser internationalt) ledere og 5 af dem skal kunne arbejde hjemmefra.------Prior to IP Office Release 5, learning how to sell the value of IP Office was challenging. There are many applications and capabilities available for IP Office each with its own value statement or proposition.Here you see just a sampling of how a conversation with a customer could go when discussing IP Office –You have some people work out of the office, you need a mobility license…You’ll need to upgrade to ‘Professional’…We can support home worker. You need a VPN license and best to buy PM Pro too…You need Phone Manager Pro for some of your staff…Not the kind of simple conversation we need for this market, to say the least. Given the above scenario, a valid IP Office design – prior to Release 5 – appears here on the right. This design is broken down into System Hardware and System Software with messaging – Voic Pro in this case. Then, based upon the users and their needs, the total system solution is $31,837.*Requires PM Pro license** Need to plan per port
11New Scenario (August): LIST PriceSystem and Phones/linesDkrPreferred EditionDkrLevel of CollaborationThis has Voic Pro in it;Eliminates Professional licenseVoic Lite is discontinued# of Laptop UsersPower User25DkrMobile Worker10DkrTeleworker5Dkrone-X™ Mobile for IP Officeone-X™ Portal for IP OfficePhone Manager Pro & PC SoftphoneUnified Messaging & Text to SpeechVPN licenseText to SpeechPhone Manager ProMed IP Office Release 5, har samtalen med kunden ændringer lidt karakter.- Først på ” Level of Collaboration” Indringning og Voic- Så på hvilke typer bruger der er på systemet for at få så effektive bruger som mulig- Der opnået endda I dette tilfælde en besparelse på 9%With IP Office Release 5, the conversation completely changes. Here we look at the users and the User Productivity solutions – Mobile Worker – Teleworker – Power User and determine how many of each we need. So, on a like for like basis, at IP Office Release 5 the same scenario is reached at a much more attractive price point…a savings of 9%! Most importantly, the applications available to the users is more feature rich, providing greater overall value.# of Mobile Sales & Service (no laptop)# of Full TimeWork From HomeTotal SystemDkrAnd A Lower Price byDkr ! (~ 9%)
12Avaya IP Office Release 5 Enhancements Increased CapacityFrom 270 to 384 usersTWO 64 party conference bridgesExpanded NetworkingFrom 16 to 32 sitesResilient SCNAvaya one-X Portal for IP OfficeBrowser-based desktop UCIncluded with Power User & Tele-workerCustomer Call ReporterBrowser-based real-time reportingSimple to install and deployIncluded with Advanced EditionAnd More …SIP extension supportT38 Fax over SIP TrunkingDial by Name on Essential Edition (formerly Embedded Voic )Exchange Server integration with Preferred Edition (Voic Pro)New DECT R4Core features for German marketLet opsamling på tidligere og lidt appetit vækker til senere slide.Ud over den forenklede pakketering af licenser af IP Office, Release 5 bringer yderligere ekstraudstyr: - Øget kapacitet fra 272 brugere til 384 brugere**** link til 4-ports expantion modul***- IP Office 500 vil nu støtte fra 2 til 64 part konference broer. - Udvide antallet af områder inden for et netværk fra 16 til 32 lokaliteter.- Resillient SCN (Redundant løsning)Indførelse af Avaya one-X Portal for IP Office som er et supplement Phone Manager Pro – Den indgår i Power User løsning og Teleworker løsning. MJUU kom til det senere.- Den generelle adgang til Customer Call Reporter er blevet nemmere. CCR er et browserbaseret værktøj giver giver nemmere overblik, installation og uddanne.Derudover andre forbedringer kan nævnes:SIP på lokalsiden Licens Dkr. 642,60T38 Fax over SIP trunkingIntegration med Microsoft Exchange 2007, det har tidliger været Exchange 2003 – giver nye og forbedret mulighederDer er en ny DECT-løsning - DECT R4In addition to the simplified packaging and pricing of IP Office, Release 5 brings additional enhancements:Increased capacity from 272 users to 384 usersIP Office 500 will now support 2 – 64 party conference bridges.Expanding the number of sites within a network from 16 sites to 32.Within the network, resiliency.Introducing Avaya one-X Portal for IP Office – browser based desktop application included in the Power User solution and Teleworker solution.The General Availability of Customer Call Reporter. CCR is a browser based tool providing supervisors to see, in real-time, the status/health of the call center and to generate reports. Agents have access to the same view as the supervisors. CCR is easy to deploy and train based upon its thin-client/browser architecture.Additionally, other enhancements include:Support for 3rd party SIP endpointsDial by Name on IP Office Essential EditionIntegration with Microsoft Exchange 2007 with IP Office Preferred Edition – which now allows full synchronization with Exchange 2007 (previously Exchange 2003 was supported)There is a new DECT solution – DECT R4Lastly, enhancements in the Core software fulfilling requirements from German to better suit migration from Integral12
13Simplified IP Office Platform Up to 384 extensions & 192/240 Lines/Trunks2 x 64-party Conferencing portsResumeSom tidligere nævnt, er den platform muligheder at blive forenklet til blot én - IP Office 500.Dets øgede kapacitet vil mere end matche IP412 kapacitet på 360 brugere, med en samlet kapacitet på 384.IP Office 500 konference kapaciteten fordobles fra en enkelt 64-parts konference bro til 2 64-parts konference broer - ligesom IP412.**** Med IP Office Release 5, Preferred Edition kan vi gå op til 40 kanaler i stedet for de tidligere 30.----As mentioned earlier, the platform options are being simplified to just one – IP Office 500.Its increased capacity will more than addresses the IP412 capacity of 360 users, with a total capacity of This is accomplished through a new base card – 4 Port Expansion Card.IP Office 500 conferencing capacity doubles from a single 64-party conference bridge to party conference bridges – just like IP412.With IP Office Release 5, messaging has increased to 40 ports.BEFOREAFTERProfessional Edition required to scale up or add advanced applicationsProfessional Edition is eliminatedScale: Up to 272 extensions(Need IP Office 412 to get to 360 extensions)Simplified Platform: Capacity of the IP Office 500 increases from 272 to 384One Built-in 64 Party Conference BridgeDoubles capacity; Like the IP412, the IP500 will have TWO built-in 64-Party Conference bridgesVoic Pro capacity of 30 portsPreferred Edition capacity of 40 ports
14IP Office Multi-site Option: Enhanced Small Community Network (SCN) NewIP Office Multi-site Option: Enhanced Small Community Network (SCN)AdvancedNetworkingnow includedas standardMeshed SCNResilient SCNIPIncreased SCN capacity from 16 to 32 sites (total 500 users)Voice Networking (Q.Sig and SCN)Advanced Voice Features (SCN)With Release 5, the IP Office Multi-Site option enhancements include –Supporting up to 32 sites in a network and total of 500 usersThe capabilities that required Advanced Networking – Distributed Hunt Groups and Multi-Site hot-desking – are included in the Multi-Site option at no additional cost. This strengthens the value of the IP Office network capability and provides for easier configuration.There is no longer a separate Starter License for networking – rather a single license for Multi-Site in increments of 4 channelsWith Release 5, the network can be Meshed – so there is not a single point of failureAvaya IP phones will be able to fall-back to an to an alternate IP Office site in the network in the event that the primary site failsMulti-Site option capabilities:Voice Networking (Q.Sig and SCN)Desk to desk dialingHold / TransferCall ForwardConferencePresence (SCN)Absent Text MessagingBusy Lamp FieldDynamic User DirectoryCentralized ReceptionistHot desking across network (4.0)Advanced Voice Features (SCN)PagingCall Pick-UpCall Back When FreeCamp – OnResource Optimization (SCN)Centralized Voic (using Voic Pro)Distributed Hunt-Groups across network (4.0)Anti-TromboningBusiness Continuity (SCN)Dual-homing for Avaya IP phones (NEW in R5)Voic Pro re-registration on failure (NEW in R5)Presence (SCN)Resource Optimization (SCN)Business Continuity (SCN)
15Resilient SCN - Same or Remote Locations PSTNPSTNNewResilient SCNABSys ASys BVoic ProKey elements introduced in Release 5 to strengthen Business Continuity – available for IP Phones onlyResilient Small Community NetworkAbility for Voic Pro to re-register to alternate IP Office (can be on same LAN or WAN)R5 enables a business to nominate a back up IP Office within a network. This could be on the same or across location or even locations. For example system A can nominate B, B can nominate A or even C (not shown above)Both the Main and Back up systems share common information activated during installation (simple check boxes) – Users and Hunt group, IP extension numbers, personal contacts 16xx phones. User licenses (one-X portal, mobility and UMS) are all shared across both systemsA single location can have extensions deployed across the business from both main and backup systems and will have almost seamless feature transparency (a high degree of features – i.e. SCN feature set) across users – e.g. paging, pickup, common dial plan to name a few. Hunt groups can also be set to incorporate extensions from the two systems. In normal operation incoming calls are routed to the users and/or to groups seamlessly. Queue management, Announcements etc are serviced in the same manner. Essentially operating as a single system. Voic PRO can service both systems, as can a single operator console.NOTE: IP Office Customer Call Reporter (May 2009) currently reports a single site. In upcoming release, CCR will be able to report across multiple locationsHuntgroup 2Huntgroup 1Resilient SCN Provides;Transparency for most used featuresResilient user & huntgroupsBack up system for Voic ProResilient network topologiesNo idle hardware requiredSystems A & B share informationUsers & HuntgroupsIP Extension (Including DHCP)Personal contacts/Call Log (1600)Licenses associated to usersSimple activation (just 3 check boxes)New
16Resilient SCN – Business Continuity PSTNPSTNResilient SCNABSys ASys BVoic ProBUILD SLIDEIN the unlikely event of System B failure. The IP Phones that were assigned to system B will re-register automatically to site A (approx 2 minutes) Voic Pro will also re-register to System A. UMS, one-X portal and Mobility licenses will also be carried forward.NOTE: All other licenses such as Phone Manager Pro and SoftConsole will not be carried over (planned for next release)With regard trunk lines - options will include populating the business with 2 digital lines – one to each system, if System B fails, all lines will automatically roll over to trunks on System A – this is a central office feature. One system could have back up analog trunks, and the digital lines could manually be switched over if required.Huntgroup 2Huntgroup 1On system B failure, System A will automatically support Avaya IP phones, Hunt Groups, and DHCP if requiredVoic Pro reregisters to AAll Users will have their UMS and Mobility licenses carried overOnce system B is restored, system administrator controls return to normal operation via System Status Application (SSA)Other User licences will not be carried over to system ANew
17Automatic Codec Preference G729 = ca. 8K (GSM kvalitet)G711 = ca. 64K – ukomprimeret – bedst lydkvalitet
19Newone-X Portal for IP Office Included With IP Office Power User and IP Office Tele-workerPart of Power User &Tele-worker SolutionsThin Client Alternative to Phone ManagerOnly available and included in the Power User & Teleworker solutionsAlternative to Phone Manager that offers thin client/server operationSimple to deploy (browser-based)Low deployment costMinimum ongoing costsProvides real-time call control & more:Answer, Drop, Hold, RecordAccess to phone settings (Fwd, DND)Centralised call log (e.g. missed calls)Personal directoryExternal directory access via LDAPPresence (Busy Lamp Field)Supported Browsers:Internet ExplorerMozilla FirefoxAlso supported in Citrix/Terminal Server environmentFirst Release Provides Real-time Call ControlWorks with Internet Explorer, Mozilla Firefox, CitrixSimpler to install and maintainSimple to useEnhances employee productivity19
20one-X Portal for IP Office Included With IP Office Power User and IP Office Tele-worker
21one-X Portal for IP Office Included With IP Office Power User and IP Office Tele-worker
22one-X Portal for IP Office Included With IP Office Power User and IP Office Tele-worker
23IP Office Preferred Edition MS Exchange 2007 Server Integration Voic Pro can now use Microsoft Exchange 2007 as Message StoreProvides better integration with Mobility server e.g. BlackBerry Enterprise ServerRequires UMS license provided as part of Power User packageIncluded in the IP Office Preferred Edition is 4 ports of messaging – Voic Pro. Additional ports can be added as needed.Voic Pro can now use Microsoft Exchange 2007 as Message Store.This provides better integration with Mobility server e.g. BlackBerry Enterprise Server (single inbox, messages viewed as voic - not as )Included in the Power User solution is UMS – which provides for web access to voic mail messages AND synchronization of voic messages in voic box and Inbox. Here each user can choose between IMAP and Exchange integration.Remember that users have the ability to listen to s using Text To Speech and Exchange. TTS is included with the Power User and Mobile Worker solution.
26IP Office Advanced Edition Customer Call Reporter (CCR) Application NewIP Office Advanced Edition Customer Call Reporter (CCR) ApplicationSimple/Intuitive ReportingTarget Segment: Small BusinessFocus <30 agentsTrack & measure customer service and agent productivity levels with real-time & historic reportingCan support up to 150 agents, 30 supervisors and one administratorBrowser/Thin Client ArchitectureSingle Server Consolidation(with Preferred Edition/VM Pro)Requires Preferred Editionas pre-requisiteIncluded with IP Office Advanced Edition (and requiring IP Office Preferred Edition), is the Customer Call Reporter application. Available under Controlled Introduction, CCR will be Generally Available with Release 5.CCR allows Supervisors to track & measure customer service and Agent productivity levels through a browser based interface.The interface is intuitive and informative. Supervisors can set alarm notification levels, customize views with the statistics they care about most, and the generation of reports is simple - drag and drop, point and click. Recipients can receive reports in format of their choice - .doc, .xls, .pdf, etc.Though CCR can support up to 150 agents, 30 supervisors, and one administrator, the primary target market for the solution is the Small Business with less than 30 agents .IP Office Advanced Edition includes 1 Customer Service Supervisor. Additional Supervisors and Agents are added per customer scenario.Also included in IP Office Advanced Edition is the ContactStore application. With Release 5, ContactStore has been updated to 7.8 .ContactStore is now supported on Windows 2008 server, Vista, and there are improved search capabilities:Partial search in call data; Area Code, City Code, Account codes etc.Improved DVD archivingUses a database that can run on either Windows or LinuxExport recordings to a .wav fileContact Store is included in IP Office Advanced Edition or as standalone licenseImproved Customer Service2626
30SIP Enhancements SIP Endpoints Support New Many 3rd-parties tested: Polycom, Grandstream, Nokia SIP client, etcSIP Analogue Telephone Adapter (ATA)See Knowledge Base for full list on R5 GARequires 3rd Party IP Phone LicenseThere have been many 3rd party SIP endpoints tested with Release 5. A complete list will be available at GA and posted to the IP Office Knowledge Base. Also supported in the SIP ATA – which allows an analog G3 device to be connected to SIP/IP network. Support for 3rd party SIP endpoints requires the ‘3rd Party IP Endpoint License’.Call Features supportedBasic call to other SIP Phone or Legacy PhoneCall WaitingDo Not DisturbMessage Waiting SupportCall Hold & Consultation HoldAttended & Unattended TransferCall Forward Unconditional, Busy and No Answer (using short codes)3 way conference – 3rd Party added / JoinsOther IP Office features enabled by short codesReliable fax transit over IP network using T.38 Fax protocolCall Features supportedBasic call to other SIP Phone or Legacy PhoneCall / Message WaitingDo Not DisturbMany more …T.38 Fax transport over SIPtrunksReliable fax transit over IP network
31Improved Directory handling & Call Log 1600 Series UsabilityEnhanced User Interface:1608 and 1616 phones enhanced to access commonly used featuresImproved Caller Details presentation on 1608Centralised Call Log & Directory:Directory on 1608 and 1616 phones will be launched from the “Contacts” keyProvides CLI/name matching for more personal customer servicePersonal directory & call log entries are stored as part of the User record. They will be accessible over SCN when hot-desking to another 1600Personal directory is also shared with one-X Portal:27pm 08/09↓ a=Status FeaturesUser interface enhancements on the 1608 and 1616 phones to access commonly used features – similar to a mobile phone style MenuThe Features menu has been enhancedThe 1608 presentation of caller details has been improvedImproved centralized call log -Personal Directory is a list of up to 100 numbers and associated names stored centrally in the system for a specific user. A Directory Entry can be used to label an incoming call on a caller display telephone or on a PC application. The Directory also gives a system wide list of frequently used numbers for speed dialing via Avaya one-X Portal, Phone Manager or a feature phone with a suitable display. The user has his personal directory independent from the phone (1600, T3 only) he is logged inThe personal directory is always synchronised between telephone and Avaya one-X Portal for IP OfficeIP Office Directory is a list of up to 5,000 numbers and associated names stored centrally in the system and available in a SCN. A directory entry can be used to label an incoming call on a caller display telephone or on a PC application. The Centralized System Directory also gives a system wide list of frequently used numbers for speed dialing via Avaya one-X Portal, Phone Manager or a feature phone with a suitable display.New feature set such as external Call Lamp indication or Coverage to Operator (EMEA region)Access to commonly used IP Office features, displayed in a menu hierarchy.Improved Directory handling & Call Log
32NewNew DECT R4New Handsets3720: Black/white display, standard functionality.3725: Bluetooth headset compatibility; Colour display, extended functionality.New DECT Base StationAvaya In-building Wireless Server (AIWS) for TXT messaging, IP Office directory integration, handset configuration and firmware.Basic Handset Charger and Intelligent ChargerUSB or LAN connected charger for handset configuration and firmware update.With Release 5, a new DECT solution will be introduced – DECT R4. With DECT R4 there are 2 new handsets:3720 and 3725The 3720 handset offers standard functionality with Black & White display, speakerphone, and headset compatible.The 3725 handset has extended functionality with a color display, speakerphone, and is Bluetooth headset compatible.DECT R4 integrates with Avaya In-building Wireless Server (AIWS) for Text Messaging and IP Office directory integration.There are a variety of charging options as well.
35Enhanced Migration From Integral 5 to IP Office Unconditional Forward to VoicIdle Line PreferenceIt is now possible to configure Line Appearances before Call Appearances (1600). Idle phone going off hook will be connected to an outside lineAlerting/Ringtone for covered callsAlert signal for covered calls can have the following values: Ring, Abbreviated Ring and No Ring.Enhanced feature set for Internal TwinningExternal Call Lamp IndicationDrop External Only ConferencesTransferable Dial Out Privilege (Dial Tone)Coverage to Operator (Coverage Groups)An operator provides coverage for external calls that would otherwise go to voicIn support of migrating Integral 5 to IP Office in EMEA, there are a variety of enhancements introduced:· Idle Line PreferenceIn Release 5 it is possible to configure Line Appearances before Call Appearances (1600 series phones only). Therefore an idle phone going off hook will select the first idle appearance and will be connected to an outside line.· Transferable Dial Out PrivilegeA privileged user (Operator / Supervisor) can transfer an outside line (external dial tone) to a user that does not have external privileges.· Alerting/Ring Tone for covered callsThe alert signal (ring tone) for incoming calls for covered phones can be set to the following values:Ring (default), Abbreviated Ring and No Ring.· Extension TwinningExtension twinning has been expanded to include functions such as Follow Me and Do Not Disturb· External Call Lamp IndicationNew system wide configuration parameter to select the LED flash pattern of external calls on Bridged and Coverage appearances.· Unconditional Forward to VoicThe ability to forward calls to Voic , even when the user’s voic is not activated.· Coverage to OperatorAn operator or a group of operators can be configured to provide coverage for external calls that would otherwise go to voic .· Drop External Only ConferencesNew system wide configuration parameter that allow to drop all external parties when the last internal party leave the conference.Secondary ExtensionPrimary Extension
36System Management Improvements Enhanced VoIP Diagnostics!Each IP extension has QoS reportsPacket loss, Jitter and Round Trip DelayQuick install!Print phone button labels from ManagerNew VoIP statisticsWithin System Status Application, there are new diagnostics specifically for IP extensions:Packet Loss – Jitter – Round Trip DelayWithin Manager, the ability to print phone labels
37Avaya IP Office Future: Next Release And Beyond … Support for PARTNER® Sets9600 & New Digital Endpoints<20 PackageMulti-site Reporting on CCRAnd More …Microsoft OCS IntegrationEnhancements to one-X portal for IP OfficeAll apps to be browser-basedWeb 2.0 Integration (social networking)Device integration (e.g. iPhone)Note: The items on the right are not yet partof the formal roadmap beyond next release.Beyond Release 5 there are upcoming enhancement on the formal roadmap:Support for PARTNER Telephone setsSupport for the 9600 Series IP Telephones and New Digital EndpointsSpecial packaging specifically targeting the sub-20 spaceThe ability for CCR to report on multiple sitesOther areas of enhancements, though not yet part of the formal roadmap include:Microsoft OCS integrationEnhancements to one-X Portal for IP OfficeDriving all applications to be browser basedWeb 2.0 integrationAnd addition device integration such as with iPhone37
38Avaya IP Office Future: Next Release And Beyond … Core Communication ServicesCommunication InfrastructurePortfolio AreaProduct DeliveredKey BenefitsServersEnhanced IP 500:Sub-20 market engagementCombination CardIP Office enhanced key & lamp supporting PARTNER phones on an ETR6 cardIntegral 5 migrationSecure smart card to hold licensingBetter match between product and smallest market sectorEnhance collaborative working for smallest customersAssist migration from older product portfoliosSimplify license activations and recovery
39Avaya IP Office Future: Next Release And Beyond … Core Communication ServicesCommunication InfrastructurePortfolio AreaProduct DeliveredKey BenefitsTelephones1503, 1508 and 1516 digital9620L/C 9650/C IP PhonesEntry Level DECT base stationAvaya ‘Dial pad’ SIP SoftphoneOffer a one-X user interface across both digital and IP deploymentsOffer high-end executive phones on IP OfficeCore Communication ServicesSimplified Manager, Simplified licensingEnhanced NetworkingDistributed, resilient Voice MailServiceabilityRestore previous working statePhone usability enhancementsImprove profitability of small customer deploymentsImprove business continuityMake recovery quick and easy
40Avaya IP Office Future: Next Release And Beyond … Collaboration and Interaction SolutionsIntelligent Access and Enterprise Application IntegrationPortfolio AreaProduct DeliveredKey BenefitsProductivity ApplicationsMessaging enhancements:Distributed VM Pro in a SCNBack up VM ProGraceful shutdownone-X Portal enhancementsTelecommuter modeBuilt-in IM & PresenceConferencing gadgetOther Phone Manager featuresImproved Business Continuity and maintenance planningSimplify deployment of user productivity and mobility applications
41Avaya IP Office Future: Next Release And Beyond … Performance AnalyticsPortfolio AreaProduct DeliveredKey BenefitsCustomer ServiceReportingCCR enhancementsMulti-site supportWallboard enhancementReduces TCO for SME users who have multiple sitesImproved Customer Service
42Tak for opmærksomheden Stadig sulten efter mere viden?:TECHNICAL BULLETIN 109!+ meget andet materiale på BP portalen &AVAYA Knowledgebase
43Avaya IP Office IP Office 500 Communications Server Up to 384 usersJust add as you growNetwork up to 32 sitesProprietary OS; No moving partsModular ScalableReliableHybrid TechnologyGo pure IP or the right mix you desireGet IP value only where you need itSave energy where you don’t need IPVersatile & “Green”How we communicate is a personal choice — it has to match the needs of the business. And business needs vary depending on whether employees are working in the office, at home, or on the road.Does the business have one location? Multiple locations? Is it a branch office of a larger organization? With IP Office 500, choose from a wide range of components to add capacity, applications, and phones as you need them. Whether you have two employees, 200, or more, IP Office is the right choice.IP Office 500 is a highly modular IP telephone system designed to meet the requirements of home offices, standalone businesses, and networked branch and head offices for small and medium enterprises. The award-winning IP Office 500 gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.IP Office 500 is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.IP Office 500 addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on robust unified applications to deliver intelligent communications to your users and customers. This small office IP phone system simplifies processes, and streamlines the information exchange within systems to create simple and effective communication experiences.Grow at your own pace and budget – start with what you need and expand quickly and cost effectively. By using combinations of base cards, expansion modules, it is simple to configure and easy to install more capacity. With IP Office 500, you can add Essential applications and capability as you grow, when you growReduce monthly costs – IP Office 500 will help you lower the cost of communications, with capabilities like conferencing, making calls over managed Internet service (Voice over IP) or low-cost Internet telephony service provider through SIP trunking and the comprehensive benefits of a converged communications system.Leave the office — be accessible – with easy, flexible options for call/message forwarding, mobile twinning and one-number access, IP Office keeps everyone in touch. Get the freedom to go where you want and never miss important business calls.Link multiple offices together – IP Office 500 provides businesses with multiple locations unique capabilities and feature transparency between sites. The ability to network phone systems and share messaging systems between offices reduces upfront investment and drives long-term productivityHost your own conference calls – enable cost-effective collaboration by utilizing the IP Office’s built-in 64-party conference bridge; quickly set up conference calls on the fly or schedule them and allow IP Office to notify participants automaticallyComplete set of menu-driven tools, including audit trailsAdminister moves, adds or changes – locally or remotelyReal-time remote diagnostics made easyGet IP Office alarms via SNMP andEasy to ManageBuilt-in64 PartyX2 Conference BridgeAuto call distribution to customized routesAuto validation and error-checkingIntegrated, customizable firewall & routerOpen; Easy to integrate with other applicationsSmart,Built-in Value43
44Avaya IP Office Wide Range Of Desk Phones 540254105420Digital Phones1603160816165610& VPN5621IP PhonesAdd software license and these phones become VPN links to the main system.- Telefonerne kender vi, så dem vil jeg ikke komme nærmer ind på.- Der er dog kommet en ny 1603SW. Med indbygget switch, køre på 4.2 og R5- Den understytter stadigvæk ikke POE… der skal en POE splitter på- Vores anbefaling er minimum at bruge 1608…..- Der er kommet nye og bedre fetaers i menuer på 1608 og 1616Serien af telefoner IP telefoner er nu ”end off sale” det var den IP telefon som både kunne bruges på IP Office og ACM Communication Manager.There are a variety of telephones available for IP OfficeThe 5400 series digital sets were designed specifically for IP Office – 5402, 5410, and 5420 meeting the needs of basic environments, management, and receptionistsSimilarly, the 5600 series IP sets were designed for the IP Office – 5610 and Add Power User or Teleworker and work from away from the office. All that is needed is broadband Internet access at the remote site and appropriate VPN Gateway at the IP Office site.The 1600 series IP phones – 1603, 1608, 1616 and optional Button Module 32 - are available on both the IP Office and Communication Manager.44
45Avaya IP Office Supports T3 Desk Phones (EMEA) Integral T3 IP - CompactIntegral T3 IP - ClassicIntegral T3 IP - ComfortWithin select EMEA countries, the T3 series telephones – Compact, Classic, and Comfort. Meeting the needs of basic users, managers, and receptionists.45
46Avaya IP Office 5600 IP Desk Phones A closer look at the 5600 series IP phones for IP Office.
47Avaya IP Office 5400 Digital Desk Phones A closer look at the 5400 series Digital phones for IP Office.
48Avaya IP Office Group Collaboration Essential Edition Profile:Businesses that need only basic collaboration capabilities across their organizationFunction:Adds voice messaging and basic auto attendant:Voic box for all employees on the system; ability to send voic toAutomated attendants can be programmed for basic routing of incoming callsDial By Name - Using your internal directory, callers can easily search the person they wish to connect with via touch tone.Value:Provides the basic set of communications needs in today’s business worldList Price:4.293 Dkr per system- IP Office Essential Edition- IP Office Essential Edition er en basis for at bygge din IP Office løsning.- Nødvendige håndtering af opkald, velkomst besked, natbesked og voic til alle medarbejder- Auto-Attendant 40 stk. 4 samtidig- Voic to- Man skal stadigvæk købe en IP Office 500 og et Feater Key Card- Hvor mange bruger? 384- Upgrate til prof….- Embeddet voic kortNote: Effective 6/12/09, two of the edition names were changed.What was previously known as the IP Office Basic Edition is now the IP Office Essential Edition.What was previously known as the IP Office Essential Edition is now the IP Office Preferred Edition.Format: CardThe Avaya IP Office Essential Edition is the foundation to your business providing the fundamentals for your success.Callers can reach the correct staff member in many ways in addition to simply dialing the direct telephone number for the person or group – use caller identification and route the caller to the most appropriate individual or group (extremely beneficial in making sure your premier clients are cared for my the most experienced). Allow callers who know who they want to route themselves by dialing by extension number or accessing the name directory off-loading staff to devote time to those who need it most. Voice messages can easily be accessed through telephone interface or listened to through your Inbox.Collaboration among staff and with customers, vendors, and suppliers is simple with the ability to conference up to 64 people. Reduce or eliminate external conference costs.The Avaya IP Office Essential Edition provides your clients with access to staff quickly and easily and provides powerful built-in collaboration to streamline business operations and interactions.Features & BenefitsCollaboration - Increase communication with staff, vendors, suppliers, and customers and cut costs with the built in 64-party conferencing.Auto-Attendant – The professional front door to your business. Any number of automated attendants can be programmed. If callers are known, for example your most important clients, they can be greeted with a personal message and even routed directly to the most appropriate person or team.Dial By Name - Using your internal directory, callers can easily search the person they wish to connect with.Message Presentation – Staff can retrieve voic messages in a variety of ways - use the keypad on any telephone to access voic messages whether in the office or away, when in the office interact with the context sensitive telephone display, and have voic messages sent to your Inbox. The choice is yours!Product ComponentsEmbedded Voic card48
49Avaya IP Office Group Collaboration Preferred Edition Profile:Businesses that seek greater speed of response and ease for all staff interactionsFunction:Everything in the Essential Edition plus:Secure “Meet Me” Conferencing – Users can host their own conference calls with personal pin codes – up to 64 parties in total.Automated call routing – Multiple and multi-level as well as conditional routing to ensure that the right person gets the call.Call recording to a voic box – Automatic and on demand ability to record incoming or outgoing calls that you pre-set based on need for a specific frequency or that you enable instantly with the push of a button.Flexible programming via a graphical user interface – makes customizable call routing changes to your business easy and quick to implement.Value:Prioritize how you treat your best customers and even greet them with personal messages.Collaborate easily with your staff or and reduce or eliminate external conference costs.Ensure fast response to messagesList Price:Dkr. per system- Preferred Edition indeholder alt hvad med Essential Edition gør plus meget mere.- Slutbruger som ønsker en advanceret indringning og voic- Voic til alle bruger (Til )- Bliver leveret med 4 porte – købes udvidelse kanaler- Preferred Edition kan håndtere 40 samtidige aktive kanaler- Secure “Meet Me” Conferencing- Nu 2 konferencer af 64 kald samtidig- Optagelse af samtaler – sendt somSkal man opgrade til pro for at bruge Preferred Edition ….Hvad med Voice mail light….------Note: Effective 6/12/09, two of the edition names were changed.What was previously known as the IP Office Basic Edition is now the IP Office Essential Edition.What was previously known as the IP Office Essential Edition is now the IP Office Preferred Edition.Format: Software download via licenseAvaya IP Office Preferred Edition gives your business the utmost in flexible and comprehensive call handling. It is the platform to build your business on with the packages offered in the user productivity suite.Your customers expect the best, prioritize them and even greet them with personal messages. With its basic call handling, your callers can be routed to the most appropriate location, based on time of day, day of week or even scheduled business closures. Choose from simple announcements and Auto attendant functionality or sophisticated call routing menus.With the ability to conference up to 64 people you can collaborate easily with your staff or and reduce or eliminate external conference costs. Additionally, Secure ‘PIN’ numbers ensure only those invited will be on your conference bridge.When staff training or the need to record certain calls, IP Office can be set-up to record users calls during certain periods of the day or by a simple key press for more urgent matter. To ensure messages are dealt with quickly when out of the office, a left message can track down users by calling up to 5 numbers alerting them to a new message.Preferred Edition is the backbone of your communications solution. Adding the productivity packages to each of your employees lets you excel in customer service.Features & Benefits (3 – 5 key features; 230 words max):Secure Meet Me Conference – Collaborate with staff and cut costs with the in built in 64-party meet me conferencing.Auto-Attendant – The professional front door to your business. Any number of automated attendants and to multiple levels can be programmed. If callers are known, for example your most important clients, they can be greeted with a personal message and even routed directly to the most appropriate person or team.Dial By Name. Using your internal directory, callers can easily search the person they wish to connect with..Product ComponentsVoic ProProfessional License49
50Avaya IP Office Group Collaboration Advanced Edition Profile:Businesses that require high levels of effective and efficient customer service, as well as the ability to monitor and analyze what those levels areFunction:Requires purchase of Preferred Edition as pre-requisite:Track and measure customer service and agent productivity – through an easy to use single screen browser interface.Record customer calls – to a dedicated storage facility enabling you to seamlessly search and replay any conversationAbility to access information, check status of orders, and more using integrated voice response services.Enable customers to request information and/or complete surveys. Retrieval of responses is as simple as listening to a voic message.Value:Increase your knowledge about customers, their experience and improve serviceProvide customers 24/7 access to information and services – with customized automated self helpAllocate your most valuable resource – your employees – to your most valued asset – your customers.List Price:Dkr. per systemRequires Preferred Dkr.Includes 1 Supervisor license- Basis pakken til Custormer Call Reporting (CCR)- Til virksomheder som har brug for statistik og overblik over de kald som er på centralen- Kræver Preferred Edition- Der er mange flere spændende ting og fortælle om Advanced Edition – uddybende slide komme senere.Format: Software download via licenseAvaya IP Office Advanced Edition enhances your phone interactions with customers, clients, suppliers, and vendors. You will be able to extend hours of operation, balance employee work load, and measure their productivity. Empower customers to do business with you as they prefer.We all have felt the dread of the morning. Arrive at office, check voic messages; access other systems, return phone call. All the while answer incoming calls, access other systems, and provide caller with information.With IP Office Advanced Edition, calls received outside of business hours (and even during business hours) would be streamlined. Allow customers to access information, check status of orders, and more using integrated voice response services. Enable customers to request information, customers (and employees) to complete surveys providing valuable insight to their experience and satisfaction without tying up your staff. Callers will be asked a customized question and given time to respond prior to the next question being asked. Responses can be audio and touch-tone. This form filler capability ensures that all required information is gathered in a logical and clear manner. Retrieval of responses is as simple as listening to a voic message.With IP Office Advanced Edition you can balance work load of employees by distributing calls among staff members. Measure staff productivity of call handling and identify areas where change is needed. Customer conversations can be recorded and played back at a later time through an interface that allows you to search quickly for the desired call. Know where to provide coaching to staff members to improve customer service.IP Office Advanced Edition allows you to utilize your employee’s time and talent wisely; empowering you to personalize service to customers as they prefer.Track and measure customer service and agent productivity – through an easy to use single screen browser interface; make informed decisions quickly by viewing only the relevant data for the group or agent; keep informed of the most critical business cares modifying threshold levels to respond to current conditions; quick report generation with simple drag and drop and built-in templates; save reports for future use to analyze over time.Increase your knowledge about customers, their experience and improve service – through call recording; recordings are stored and replayed later; provides an excellent opportunity to enhance service to customers and coaching to employees.Provide customers 24/7 access to information and services – with customized automated self help capabilities; just because the office is closed doesn’t mean business comes to a halt; allow customers to place orders, check status on shipment, and much more through interactive voice response; use during normal operating hours empowering your customer to conduct business as they prefer.Allocate your most valuable resource – your employees – to your most valued asset – your customers - gathering repetitive and routine information can be fully automated allowing employees to dedicate time to working directly with customers resulting in increased customer satisfaction and revenue; streamline information gathering (including voice messages); create customized surveys; both touchtone and voice responses are accepted within the same session; retrieve information just like a voic message.Product ComponentsIP Office Customer Call ReporterIP Office Integrated Voice Response (IVR)IP Office Contact StoreIP Office Campaign ManagerIP Office VB ScriptingIP Office Customer Service Supervisor (1 license)Requirements for Advanced: Avaya IP Office 500, IP Office Preferred Edition50
51Avaya IP Office Connects Multiple Sites In Small Communities MULTI-SITE OPTIONSProfile:For enterprises with more than one site that want to ensure all sites feel “connected”Function:Connects systems (up to 32 per cluster for telephony and voice messaging) together using industry standard methods.Employees capabilities across locations – easy 3 or 4 digit dialing, presence, paging, distributed call routing and multi-site “hot desking” on digital, analog or IP phones.Control reception of all calls across all sites from one location.Value:Extend communications to remote locations - enables separate locations to operate as a single site, transparently.Increase customer satisfaction while enhancing collaboration among employeesImprove mobility and productivitySave on calling costs – enables you to eliminate site-to-site calls and effectively access the site with the best calling plan for all.List Price:3.753 Dkr. per system/site (includes up to 4 channels)Each additional 4 channels is $695Som virksomhed behov ændrer sig, er chancen der vil være behov for at åbne et andet sted eller udvide til nye geografiske områder.Dette kan være en overvældende, selv skræmmende, tid. Dette er ikke blot indebære oprettelse af kontormøbler, eventuelt flytte eller ansættelse af nye medarbejdere, men også bekymring over, hvordan erhvervslivet vil blive berørt, når alle ikke er sammen. Vigtigst af alt, kan service til kunder, leverandører og leverandører ikke blive negativt påvirket. Et andet sted betyder det dobbelte af ressourcer, ikke? Ikke nødvendigvis. Med IP Office Multi-site Alternativ, IP Office-systemer kan indgå i netværk sammen i en række forskellige måder passer bedst til dit miljø - med branchens standard metoder - effektivt. Allerbedst, ressourcer er fordelt inden for IP Office Network-en voice mail system, løftestangsvirkningen en enkelt receptionist til at besvare opkald til alle sider - det sparer penge og sikre en fælles oplevelse for alle opkald - på at bruge et enkelt system management interface til alle steder . Den operationelle effektivitet ikke ende der. IP Office steder netværk sammen give de ansatte mulighed for at holde kontakten og samarbejde, uanset hvor de befinder sig. Ud over de grundlæggende skrivebord til skrivebord opkald kapacitet, kan de ansatte på ét sted se de ledige (undertiden benævnt »tilstedeværelse«) af en person på en anden placering. Ansatte, der undertiden gør overhead meddelelser eller udsendelser, hvor er behov for bistand eller en ansat bliver opsøgt. Dette kan også forekomme mellem lokaliteterne giver medarbejderne til at finde den bedste kilde, at informations-og presserende meddelelser. IP Office Multi-site Alternativ minimerer afstand barrierer opretholde kundetilfredsheden og samarbejdet mellem medarbejderne. Udvid kommunikation til fjerntliggende steder - IP Office Multi-site Alternativ pakken muliggør forskellige steder til at fungere som et enkelt websted, gennemsigtig. Uanset om din virksomhed har 2, 10, 16 eller 32 steder - om dine placeringer er 5 miles eller 5000 miles fra hinanden drage fordel af at udveksle beskeder, receptionister, system management og mere på tværs af netværket, der er omfattet af afstemningsstederne ressourcer og minimere omkostningerne. Øge kundetilfredsheden og samtidig fremme samarbejde blandt medarbejderne - distribuere og rute indgående opkald via netværket til den bedst egnede medarbejder i koncernen; kontakte en medarbejder på en fjern lokalitet er ikke anderledes end at kontakte en, der er anbragt sammen med dig, se andres pladser at tale med dig, se, om de er "Out to Lunch ',' På et møde ', osv. hurtigt. Forbedre mobiliteten og produktivitet - medarbejdere på rejse fra ét websted til et andet kan hurtigt få fjernbetjeningen deres telefon med alle de samme muligheder og rettigheder som deres regelmæssige kontorbygning. Kendskab fastholder medarbejdernes produktivitet og positivt påvirker kundernes tilfredshed med en række nå, uanset hvor den ansatte er! Spar penge på opkald omkostninger - at udnytte eksisterende data-netværk og fjerne vejafgifter ringer fra sted til sted; foretage opkald ved hjælp af den mest hensigtsmæssige sted at udnytte de bedste telefonordning. Produkt Komponenter IP Office Voice Networking Start IP Office Voice Networking Advanced IP Office Stemme Netværk (4 kanaler) Disse 3 licensmuligheder er reduceret til en enkelt 4-kanal licens ( IPO LIC IP500 VCE NTWKG ADD 4 LIC: CU)51
52Avaya IP Office for Small of Large Enterprise Integrate Management Across Franchise Sites NETWORK MANAGEMENTProfile:For large enterprises with IP Office systems in multiple franchise locationsFunction:Centrally controlled, flexible configuration scheme based on management templatesUser templates map users and hunt groups to extensions using a predefined dial plan that can be based on a function (i.e. mapping sets of extensions to the pharmacy section in a store)Auto-Attendant templates set up schedules and associated voice announcements for the Auto Attendant capability associated with Embedded Voic .Value:Provides a complete network management solution for enterprises with distributed IP Office deployments.Can significantly reduce total cost of operations by centralizing management for key ongoing management, provisioning, and maintenance tasks.List Price:$3950 (up to 50 sites); $7500 (up to 100 sites)$15000 (up to 1000 sites); $25,000 (up to 2500 sites)Avaya Integrated Management for IP Office provides a complete network management solution for enterprises with distributed IP Office deployments. Designed for retailers, financial firms and other enterprises that deploy groups of locations with similarly configured hardware and dial plans, Avaya Integrated Management can significantly reduce total cost of operations by centralizing management for key ongoing management, provisioning, and maintenance tasks.Integrated Management provides a centrally controlled, flexible configuration scheme based on management templates covering the major functional aspect of IP Office that can be created centrally and applied to groups of IP Office locations:Hardware templates contain all hardware-based configuration records for a defined group of IP Office locations that have the same set of hardware (control units, phone types, modules, etc)User templates map users and hunt groups to extensions using a predefined dial plan that can be based on a function (i.e. mapping sets of extensions to the pharmacy section in a store)Auto-Attendant templates set up schedules and associate voice announcements for the Auto Attendant capability associated with Embedded Voic .General templates contain other configuration information that can often be defined centrally such as directory, routing, account codes, and firewall settings.Using the Provisioning and Installation Manager (PIM), templates from each category are selected and combined to create a configuration group that can be assigned to any administrator-defined group of IP Office systems. Once a group is defined, the appropriate configuration templates can be immediately applied or scheduled for distribution from the console. This provides an incredible level of flexibility that eliminates error-prone and time-consuming device-by-device administration. It also enables retailers and other enterprises to quickly and easily define and distribute customized announcements. For example, new announcements that are recorded and updated to a specific regional template can be easily updated to all IP Office stores in that regionOngoing Maintenance After deployment, the Integrated Management for IP Office Network Management Console will discover and display a topology view (both physical and logical) of all IP Office systems. Through the console, IP Office Manager can be launched to provide detailed information on a specific site, or to administer data connectivity or site-specific administration. Avaya Integrated Management for IP Office also helps system administrators to ensure continuous and predictable operation by simplifying core tasks that optimize the performance of their voice networks:Inventory ManagementSoftware & Firmware Release ManagementBackup/RestoreSecure AccessFor inventory management, the Software Update Manager application of Integrated Management will provide central tracking and reporting of IP Office systems, along with their installed expansion modules. It dramatically reduces the time and errors associated with this process by analyzing current firmware and software releases, highlighting outdated versions, and scheduling updates that can be distributed to multiple devices at a time. If needed, Integrated Management also supports backup/restore of configuration files. Backups are maintained automatically any time a configuration change is made using PIM. In addition, you can use PIM to schedule periodic backups of all devices on the network.Ongoing security is also centralized through a console for defining administrator authentication and authorization parameters for access to each IP Office system.Features & BenefitsBulk distribution of IP Office configurations saves deployment time and helps provide commonality in branch or retail store operationsSingle system view of the entire IP Office deployment provides "at a glance" inventory, topology and status displays, saving time and effortFault management tools operate network-wide, with reporting and drill-down capabilities that help to maximize IP Office system reliability across the entire enterpriseProvisioning tools enable centralized firmware monitoring and distribution across entire IP Office deployment; enabling entire enterprise to be on common firmware versionsProduct ComponentsBulk Configuration Management This capability is based on the notion that similar branch offices or store locations can share the same basic configuration. The Provisioning and Installation Manager (PIM) function of Integrated Management for IP Office is used to created templates for easy bulk application of configuration parameters. PIM launches IP Office Manager in template mode to serve as a rich editor for the following templates:IP Office Hardware templateIP Office Users templateIP Office Auto-Attendant templateIP Office General templateGroups of IP Office systems can be created to enable one to manage branch locations logically. The groups can be established dynamically and also used for mass distribution of new or changed templates or voice announcementsNetwork Management Console This application serves as the central console for providing a unified system view of the entire IP Office deployment. It shows the network topology of the IP Office devices in the network, can receive SNMP traps for fault monitoring and logging purposes.Software Update Manager This application can discover and inventory all IP Office hardware components in the network by IP address, device type, and firmware load. It can also simplify firmware downloads by providing a straightforward process for checking the currently installed firmware versions against the latest list from the support.avaya.com. Downloads from support.avaya.com can be stored for immediate or deferred executionBackup and Restore IP Office configurations are backed-up anytime a configuration job is executed by Integrated Management for IP Office. Backups can be performed on demand or scheduled on a recurring basis. The backed up configurations can be selected and restored at any time to the IP Office system from which it was backed up.52
53Avaya IP Office User Productivity Mobile Worker Solution Profile:Employees who do not have laptops but are on the road using mobile devicesFunction:Delivers ability to work from on the roadDelivers one number access to mobile device with call control as if “in the office”Turn any office phone at any site into your office phone (Requires Multi-site option)* Roam the office / warehouse wirelesslyValue:Your field sales and services staff need to be as responsive to your customers and each other as possible.This solution enables them to never miss a call and to stay in control and connected while on the road.List Price:$89/seat*To enable warehouse roaming, simply add a wireless IP phone.Format: Software download via licenseProfile: For employees who frequently work out of the office, but don’t have the need for a laptop, the IP Office Mobile Worker application is the ideal solution to keep them connected and fully productive no matter where they happen to be.Busy sales and services associates and knowledge workers (such as attorneys, accountants, consultants, insurance and real estate agents, to name just a few) who spend most of their time traveling between customer sites will remain easily accessible and connected to the vital information that helps them drive revenue and customer service.Phone calls ring simultaneously on their desk phone and mobile phone (or any other phone), so they’ll never miss a call. They can perform the key call handling features such as transfer, conference, forward, and hold, from their cell phone.Mobile workers can have their messages read to them over the phone, so critical messages can be accessed and acted upon, enhancing productivity while out of the office.“Hot desking” allows employees to make and receive calls from any of your office phones, regardless of location with optional Multi-Site option (IP Office Small Community Networking enabled).Add the optional Avaya IP wireless phone (purchased separately) for Mobility Plus and feel free to roam throughout the office, warehouse or campus with the confidence that you’re always accessible to key customers and colleagues.Features & Benefits Stay connected and in control while mobile – the Mobile Worker application allows calls to ring simultaneously at both your desk phone and any other phone so you’ll never miss a call even when out of the office; hear messages read to you over the phoneTurn any office phone into your office phone – perfect for associates who frequently move between locations, “hot desking” allows associates to turn any phone in your office (regardless of location with small community networking) into their phone; calls are routed directly to that phone, voice mail messages can be retrieved, and all other calling permissions/restrictions follow them (such as being able to dial international calls, etc.)Roam the office / warehouse wirelessly – Mobile Worker Plus allows associates to move throughout the office, warehouse or campus with an Avaya IP wireless phone (purchased separately) and stay accessible and connected.Product ComponentsMobility – includes Twinning, Avaya one-X™ Mobile Client for Small Business, Mobile Call ControlText to speech – for Reading & Reply with Microsoft ExchangeHot desking – including multi-site hotdesking when used in conjunction with Multi-Site OptionAdditionally, Mobile Worker PLUS is available with purchase of an IP wireless phone.MOBILEWORKER481 Dkr. /seat*Volume discounts:10% 5 seats20% seats53
54Avaya IP Office User Productivity TeleWorker Solution Profile:Employees who work from home full timeFunction:Delivers ability to hire staff any whereWith an IP phone and Internet connection, user will be an extension of the main office.Calls flow via your network and the Internet so there is no additional home worker phone bill expense.Additional software enables user to leverage PSTN whenever bandwidth is compromised via telecommuter mode.Value:Hire the right person, no matter where they’re located. Make them feel connected.Streamline real estate and facilities costs with full-time remote workersSave money and enable business continuity.List Price:$149/seat*Requires purchase of or 5621 IP desk phoneFormat: Software download via licenseTo be productive and accessible, teleworkers – employees who work from home full-time – need the same kinds of communications capabilities their office colleagues enjoy. They need to be easily reached. They need the call handling conveniences that let them quickly make calls, put them on hold, transfer them, conference in colleagues – in short, all the same things you can do in the office. And most important, connecting them needs to be quick and easy to do and cost effective.The IP Office Teleworker application does all that and more. Using one of several available Avaya IP telephones (purchased separately), remote workers simply connect into their modem and your virtual private network. That’s it. No additional equipment required. In minutes, they’re connected to your network and they’re fully accessible. The included PC interface provides immediate access to hundreds of speed dials, the convenience of point-and-click call handling, enhanced conference calling control, and more.IP Office Teleworker can deliver huge cost savings. With the secure VPN connection, reduce or eliminate the expensing of workers’ home phone bills. Over the long term, real estate and facilities costs can be lowered by enabling employees to work permanently from home – while ensuring full control with features like presence and instant messaging. Expand your labor pool by hiring beyond your zip code while maintaining full control.Features & BenefitsPoint-and-click call handling – All call handling features are quick and easy to do. The included PC interface integrates seamlessly with the Avaya IP phone. Just click to dial, transfer, hold, conference, and more. Access hundreds of speed dials.Cost-effective communications – connecting through your VPN means remote workers’ monthly phone bills can be reduced or even eliminated. Streamline real estate and facilities costs with full-time remote workers.Manage your dispersed workforce – with remote workers’ phones on the network, presence features allow employees to “see” each other’s status: who’s on the phone, away from their desk, busy, etc. Calls can even be recorded for monitoring and training purposes.Expand your hiring horizons – IP Office Teleworker lets you hire a new customer service rep who’s down the block, three states away or on the other side of the world, and seamlessly connect them to your network. Hire the right person, no matter where they’re located.Product ComponentsIP Office VPN phone licensePhone Manager ProAvaya one-X™ Portal for IP OfficeTELE-WORKER805 Dkr. /seat*Volume discounts:10% 5 seats20% seats54
55Avaya IP Office User Productivity Power User Solution Profile:Employees who have laptopsFunction:Delivers ability to work from anywhereOne number reach with ability to call control from mobile phone.Turn any phone into your office phoneHost your own conference callsSee, click and connect – manage all your calls – whether in the office or working remotelySave on calling costs when traveling abroadTurn IP desk phone into remote office.Value:Power users are the people you have invested in to think, share their ideas and deliver for your customers.This solution ensures you enhance their ability to respond quickly and maximize their individual productivity; no matter where they are.List Price:$169/seat*Format: Software download via licenseEvery small business has its Power Users: executives and key managers whose primary purpose is to share their knowledge and ideas with associates to drive the business forward. Power Users’ frequent interaction with customers is key to business success, and businesses need to be sure their investment in these associates is maximized.The IP Office Power User application allows small business executives to make the most of their precious time, helping improve efficiency and productivity across the business and allowing them to be more accessible to customers and colleagues. The result? Loyal customers, highly productive and efficient employees, lower costs to the business, and increased revenue generation.The Power User’s unified communications capabilities enable seamless access in virtually any circumstances. Calls can ring simultaneously at the desk phone and any other phone (including cell phones) so there’s fewer missed calls and phone tag. Eliminate calling costs when traveling internationally with just a laptop, headset and Internet connection. Hear messages read over the phone while in transit. Get all messages – voice, , fax – in a single inbox. Work from home with the same communications features available in the office.The IP Office Power User application is the ultimate in communications accessibility for small businesses.Features & BenefitsStay connected and in control while mobile – the Power User applications allows calls to ring simultaneously at both your desk phone and any other phone so you’ll never miss a call even when out of the office; hear messages read to you over the phone; get all messages – voice, , fax – from a single inbox for fast and efficient access to informationTurn any phone into your office phone – work virtually anywhere, anytime with just a laptop and Internet connection; a home phone becomes your office phone, complete with full call control from your laptop PC interfaceHost your own conference calls – enable cost-effective collaboration by utilizing the IP Office’s built-in 64-party conference bridge; quickly set up conference calls on the fly or schedule them and allow IP Office to notify participants automaticallySee, click and connect – manage all your calls – whether in the office or working remotely – from the Power User’s convenient and intuitive PC interface; get the same controls and features you’re used to in the office, and be accessible to customers and colleagues no matter where you areSave on calling costs when traveling abroad – with just your laptop, headset and Internet connection, you’ve got everything you need to make calls and reduce or eliminate calling costs when overseasProduct ComponentsMobility – Twinning, Avaya one-X™ Mobile Client for IP Office, Mobile Call ControlAvaya one-X™ Portal for IP OfficePhoneManager ProPhoneManager PC SoftphoneUnified Messaging ServiceText to Speech for Reading & Reply with Microsoft ExchangeVPN Phone licenseHot deskingAdditionally, “Meet me” conferencing is available via Preferred EditionPOWERUSERVolume discounts:10% 5 seats20% seats913 Dkr. /seat*55
56Avaya IP Office User Productivity Receptionist Solution Profile:Any office receptionist with a PCFunction:Delivers ability to remotely control callingand connect anyone across all sitesVisual PC interface for call fast handling –operators see everyone’s call statusManage calls for multiple sites– answering and transferring calls throughout the networkShare a single receptionist across multiple locations and/or businessesValue:Professional service for your customersConsolidate reception to one site; redeploy the resources to do other workEfficient call handlingSpeed, simplicity and flexibilityList Price:$599/seatFormat: Software download via licenseReceptionists handle the dozens, even hundreds, of calls that come into your small business every day. As the “front door” to your business, receptionists continually greet and interact with customers and associates, so it’s easy to see how important it is to have a phone application that allows efficient and professional call handling.The IP Office Receptionist application provides a visual display of incoming calls and call status right on your operator’s PC screen.Caller ID allows receptionists to see who’s calling before they answer the call.Operators see everyone’s phone status – who’s busy, on the phone, away from their desk – so calls are routed and managed quickly and accurately. Just click and drag to transfer calls, put calls on hold, or conference in a colleague.Receptionists can see who has new voice messages and alert executives of their message status.Network multiple IP Office locations and a single receptionist can handle calls for all sites, ensuring consistent service and controlling costs.Features & BenefitsVisual PC interface for call fast handling – the Receptionist application’s PC interface provides efficient call handling control at the click of a mouse; operators see everyone’s call statusManage calls for multiple sites – by networking IP Office systems, a single receptionist can handle calls for multiple offices – answering and transferring calls throughout the networkShare receptionist across multiple businesses -- incoming calls can be identified by business, allowing receptionist answers with the appropriate business name; allows several businesses to share the operator resource and reducing overhead costsProduct ComponentsSoftConsole*A maximum of 4 seats permitted per IP Office systemRECEPTIONIST3.235 Dkr.56
57Avaya IP Office User Productivity Customer Service Agent Solution Profile:Any employee who fields customer service calls and requestsFunction:Delivers ability to efficiently and effectively service customer callsBe informed and respond to business needs – through a browser based clientEnables agent to see his/her own performanceValue:Enables sales, service or other departments to quickly, intelligently respond to customer inquiries.List Price:$349 per seatFormat: Software download via licenseEvery small business has individuals or groups whose primary responsibility is interacting with customers, normally over the phone. There are billing representatives, sales departments, service technicians, and, collectively, these groups can be referred to as Customer Service Agents – providing service to the customer; answering inquiries, solving problems, and selling products or services.Customer Service Agents need to be knowledgeable about the product or service. Equally important is that Customer Service Agents must be able to quickly respond to the customer and to the environment around them.IP Office Customer Service Agent solution provides the ability for agents to respond quickly to current conditions. Agents can quickly log into a group to assist in answering calls should there be an influx of calls into that group or if another agent is out sick. Agents also receive information such as number of calls on hold, in progress, lost, number of agents logged in and logged out, just to name a few. If no calls are waiting to be answered, the customer service agent can spend more time with the current caller, increasing revenue and customer satisfaction.Features & BenefitsBe informed and respond to business needs – through a browser based client, view the number of inbound calls, callers on hold, and those waiting to be answered – and take the appropriate action to ensure caller satisfaction.Product ComponentsAvaya IP Office Customer Call Reporter (Agent View)Requires Avaya IP Office Advanced PackageTo enable remote agents, just add the Teleworker package.AGENT1.885 Dkr. /seat57
58Avaya IP Office User Productivity Customer Service Supervisor Solution Profile:Customer service supervisorFunction:Delivers ability to track, measure and create custom reports for agent productivityEasy to use browser interfaceCustomize views with only relevant data – Supervisors can personalize statisticsKeep informed of the most critical business cares –choose from over 10 alarm statistics and fine-tune threshold levels at any time responding to current conditions.Save time creating reports – drag and drop reporting with built-in templatesValue:Ability to find problems or opportunities for the business with real data on how you are serving customersList Price:One license included in Advanced PackageTo understand the effectiveness of IP Office Customer Service Agents it is necessary to track and measure their productivity. Information gained helps to identify and resolve short comings and capitalize on opportunities. The IP Office Customer Service Supervisor solution provides this through an intuitive browser interface.The IP Office Customer Service Supervisor browser interface provides information on a single screen: real-time statistics by group and agent, alarm notification, and report generation.Real-time statistics can be displayed over 3 customizable views with only relevant information. Alarm notification is based on previously determined and set threshold levels, and can be adjusted at any time based on business objectives. Choose from many report templates to easily create reports most useful and pertinent to the business. Schedule delivery of reports in format preferred by the recipient.Reports provide valuable information about customers, agents, and business operations. Create a Caller Identification report to see where the most (or least) callers are calling from – by area code, country code, prefix, etc. Create business campaigns accordingly. Create agent reports to determine how many calls are taken in a given time period, length of call, and more. Realize where best to provide coaching and training. Generate a trace report to follow a call from first answered through call conclusion to see if and how long the caller waited to be answered, was placed on hold, transferred to another group or agent, left a message, and more. Adjust staffing levels appropriately to provide the best customer experience.Features & BenefitsTrack and measure customer service and agent productivity – through an easy to use browser interface; single screen access to real-time statistics, alarms, and reports allows Supervisors to see valuable information quickly, facilitating them to make informed decisions.Customize views with only relevant data – Supervisors can personalize statistics presented to them to view only the most pertinent details for that specific group and agent; removing data clutter of less important facts enables Supervisors to keep focused on relevant information.Keep informed of the most critical business cares – Supervisors choose from over 10 alarm statistics and fine-tune threshold levels at any time responding to current conditions.Save time creating reports – drag and drop reporting with built-in templates provides quick report generation; schedule delivery of reports to interested parties in format of their choice – .doc, .xls, .pdf; save reports for future use allowing analysis over time.Product ComponentsCustomer Call Reporter (Agent View)Customer Call Reporter (Supervisor View)IP Office Advanced Package includes 1 Customer Service Supervisor; additional Supervisors and Agent licenses ordered separately.SUPERVISOR58
59Group Collaboration Today August 09 ESSENTIAL EDITION IP Office R4.2Material CodeEmbedded VoicStandard EditionNot applicableAVAYA IP OFFICEESSENTIAL EDITION4.293 Dkr. per systemIP Office R4.2Material CodeProfessional Edition202959Voic Pro171991AVAYA IP OFFICEPREFERRED EDITIONDkr. per systemOversigt over hvilke licenser der ligger under Essential, Prefered og Advavced EditionEmbedded voic kort tidligere 4.800,- krVoice mail pro ,- krToday in comparison to Release 5Embedded Voic using Standard Edition = IP Office Essential EditionVoic Pro requiring Professional Edition = IP Office Preferred EditionCustomer Call Reporter, 3rd Party IVR, VB Scripting IVR, ContactStore, and Text To Speech = IP Office Advanced EditionText-to-speech includes 8 ports…IP Office Advanced Edition comes with 1 Supervisor license; Requires Preferred Edition.Per customer requirements:Additional Voic Pro ports can be ordered per customer requirements:Voic Pro RFA 2 –Voic Pro RFA 4 –Voic Pro RFA 8 –Voic Pro RFA 16 –Additional Customer Service Supervisors and Agents can be ordered per customer requirementsIP Office R4.2Material CodeCustomer Call Reporter2176553rd Party IVR182298VB Scripting IVR182300ContactStore187166Campaign ManagerNot applicableText-to-Speech182303AVAYA IP OFFICEADVANCED EDITIONDkr. per systemRequires Preferred EditionIncludes 1 Supervisor license59
60Multi-site Networking TodayAugust 09AVAYA IP OFFICEMULTI-SITE OPTIONDkr per 4 channelsIP Office R4.2Material CodeStandard networking base (4 channels)202960DkrStandard networking add (4 channels)205650Advanced Networking (per site) $750202966Dkr- Når vi lavede Netværk mellem IP500 enheder bruger vi ”Small Community Networking” licenser.- Det er blevet mere enkelt….- Tidligere skulle vi bestille en ”Advanced Networking” licens for at lave grupper på tværs, se om andre er optaget, Multi-Site Hot desking.- For at generere samtaler mellem lokationer ”Standard Netværk base” og ” Standard Netværk add 4”Med R5 er der disse 3 licenser blevet til kun 1 licens ”Voice Networking” som indeholder 4 kanaler, hvis man skal bruge 4 kanaler mere er det samme licens igen.- 4 kanaler med ”standart” og ”Advanced” kostede kr. (R5 pris kr.) 47% billigere- Med 8 kanaler kr. (R5 pris kr.) 24% billigere- Med 12 kanaler kr. (R5 pris kr.) 11% billigere- Med 16 kanaler kr. (R5 pris kr.) 3% billigereToday in order to have Small Community Networking the Standard Networking BASE is needed.Today Advanced Networking (Distributed Hunt Groups, Multi-Site Hot Desking) a separate code is needed.Today as additional channels are needed, the Standard Networking ADD is ordered.At Release 5 these 3 codes are reduced to 1. This single code provides all SCN capabilities AND Advanced Networking capabilities. This code provides 4 channels and additional channels are orderable, in increments of 4 using the SAME CODE.60
61User Productivity Today August 09 MOBILE WORKER TELE-WORKER POWER USER AVAYA IP OFFICEMOBILE WORKERDkr. 481 / seatIP Office R4.2Material CodeMobility1, 5, 10, 20, 50195569, , , ,Text-To-Speech182303MOBILEWORKERIP Office R4.2Material CodeVPN Phone License1, 5, 10, 20, 50213980, 21381, 21382, 21383, 21384Phone Manager Pro177468, , , ,TELE-WORKERAVAYA IP OFFICETELE-WORKERDkr. 805 / seatNew: one-X Portal for IP OfficeToday, many disparate piece parts are orderable. Each having its own value proposition and ordered separately.At Release 5, the User Productivity solutions are catered to the USER based upon profiles. The price point is much more attractive PLUS, volume discounts apply – 10% for 5 users; 20% for 20 users. The value of the solutions is more powerful.IP Office R4.2Material CodeMobility (1,5,10,20,50)195569, , , ,Phone Manager Pro(1,5,10,20,50)177468, , , ,Phone Manager PC Softphone (1,5,10,20,50)717992, , , ,Unified Messaging Service (1,5,10,20,50)217880, , , ,Text-To-Speech182303VPN Phone License1, 5, 10, 20, 50213980, 21381, 21382, 21383, 21384AVAYA IP OFFICEPOWER USERDkr. 913 / seatNew: one-X Portal for IP OfficePOWERUSERNote: All of the above are available in packs of 1, 5, and 20 seats. There is a 10% and 20% discount on the 5 and 20 seat packs, respectively.
62User Productivity Today August 09 RECEPTIONIST CUSTOMER SERVICE AGENT AVAYA IP OFFICERECEPTIONISTDkr / seatIP Office R4.2Material CodeSoftConsole Starter171987SoftConsole Add174456AGENTAVAYA IP OFFICECUSTOMER SERVICE AGENTDkr / seatIP Office R4.2Material CodeCustomer Call Reporter Agent1, 5, 10, 20, 50217650, , , ,Today, SoftConsole requires multiple codes – the Starter and then the Add. With IP Office Release 5, there is a single license – IP Office Receptionist. A maximum of 4 are supported per IP Office.As you realize, Customer Call Reporter went into Controlled Introduction at the end of May. At Release 5, the solution will be Generally Available.The CI codes for Agents were in 1, 5, 10, 20, and 50 user increments. With Release 5 there will be a single Agent license – Customer Service Agent.The CI codes for Supervisors were available in 1, 10, 20. With Release 5, there will be a single license for Supervisor – Customer Service Supervisor. One Supervisor is included in the IP Office Advanced Edition. Additional Supervisors can be ordered –SUPERVISORAvaya IP OfficeCustomer Service Supervisor1 seat included with Advanced EditionIP Office R4.2Material CodeCustomer Call Reporter Supervisor1, 10, 20217655, ,62
63SKU Code Reduction - Timeline Aug 3rd REMOVE following licensesPC Softphone 1,5,10,20,50 (ALL)VPN 1,5,10,20,50 (ALL)UC for SB 20, 25, 30, 50 (ALL)Phone Manager Pro 10 & 50 userMobile twinning 1,5,10,20,50 (ALL)*Customer Call Reporter Agents 10 & 50UMS 10 and 50 userIPO SoftConsole RFA1 (add 1 user)IP Endpoint 100 userIMS End of SaleNov REMOVE following licensesPhoneManager Pro 5 & 20 userIVRVB ScriptingFuture Licensing ChangesOnly user solutions available to orderOrderable as single licenseVolume discount automatically applied based on quantify enteredIndividual Codes Continuing:PhoneManager Pro 1 userUMS 1, 5, 20 userAug 3rd Other ChangesProfessional Edition not required for Release 5Voice Mail Lite is discontinuedEmbedded messaging kit renamed to Essential EditionVoic Pro renamed to Preferred EditionVoice Networking from 3 to 1 license (Adv features incl.)New try and buy licenses for user SolutionsNEWAug 2009Nov 2009FY Q2 ‘10Here is a timeline of when Material Codes will be added and others removed. Please note that these changes will be reflected in ASD configurator tool during first ½ of September.Aug 3rd ADD UserPower User 1,5,20Tele-worker 1,5,20Mobile Worker* 1,5,20ReceptionistAug 3rd ADD SystemEssential EditionPreferred EditionAdvanced Edition*SAP Code renamed from mobile twinning to mobile worker63
64Avaya IP Office Other Product Add-ons / Options NPLExpansion Cards(Add users, trunks, lines, VoIP capability)Base cards that allow connection of up to 2 or 8 analog phonesDkrDkrBase card that allows connection of up to 8 digital phonesDkrBase cards that add 4 VOIP channels as standard, and up to 28 or 60 additional channels via licensingDkrDaughter cards that support up to 8 T1/PRI connections; channels >8 provided through licensingDkrDkrThe IP Office can be assembled in a variety of ways to meet the specific needs of the customer. Expansion Cards include base cards in the chassis, daughter cards that reside on a base card, and expansion modules. Cards accommodate trunks, extensions, and provide for voice compression resources.IP Office supports 8 T1/PRI/EI connections...T1 = 24 channelsPRI = 23channels +1 for signalingE1 = 30 channelsEach T1/PRI/E1 port comes with 8 channels already active.Remaining channels are licensed.Daughter card that allows connection of up to 4 analog loop-start trunksDkrDaughter card that allows connection of up to 2 or 4 BRI trunk connections, each trunk providing 2B+D digital channelsDkrDkrExpansion module that allows connection of up to 16 and 30 analog phonesDkrDkrExpansion module that allows connection of up to 16 and 30 digital phonesDkrDkr
65Avaya IP Office Support Services Options Extended WarrantyUp 6 yearsSupport & MaintenanceProactive notifications and remote monitoring of your systemAutomatic software updates and upgradesProactive health checksOn-site supportFuture:Co-deliveryOffersStay tuned for more information on co-delivery offers for IP Office65
66Avaya IP Office Wireless Device Options Model: 3641Talk time:8 hoursStandby:160 hoursDkrRuggedized;128 x 96 pixelsbacklitModel: 3645Talk time:8 hoursStandby:160 hoursDkrRuggedized;128 x 96 pixelsBacklit;Push to talkModel: 3720Talk time:16 hoursStandby:180 hoursDkrDisplay, illuminated112x115 pixels, Black & WhiteModel: 3725Talk time:16 hoursStandby:180 hoursDkrDisplay, illuminated128x160 pixels, 64K ColorWi-Fi HandsetsUse wireless Avaya IP 3600 series phones, optimized for Avaya telephony, delivering the features of desktop IP phones with the freedom to move about the premises.Avaya 3641/3645 IP wireless telephonesRequires the Avaya Voice Processing Platform (VPP) server that provides quality of serviceSecurity: 40- and 128-bit WEP securityDECT R4 Wireless TelephonesDECT R4 series IP wireless telephones (3720 and 3725) provide extended mobility both in single site and multiple siteenvironments in a convenient lightweight handset. Both handsets have built-in speakerphone, backlit display, and are headsetcompatible; the 3725 has backlit color display and supports a variety of Bluetooth headsets. The hand-over between BaseStations is automatic, eliminating interruptions in conversations and making it ideal for user who roam within their office oracross sites. DECT R4 is delivered on a dedicated wireless infrastructure for high quality, secure communications.
67Avaya IP Office Accessories & Adjuncts - Examples Door OpenersPower Supply (UPS)Routers/GatewaysPagingHeadsetsTTYA variety of accessories and adjuncts are available for IP Office. From Door Phones, the UPS systems, to Routers/Gateways, and Devices for the hearing impaired.67
68Avaya IP Office Application Partners - Examples Appointment RemindersKeeps doctors, lawyers, etc. calendars bookedFrees up time, Prevents no-shows, Saves MoneyCall AccountingTracks phone calls & identifies fraudulent usageEnables bill backs, measures effectivenessCustomer Phone ApplicationsExcellent for hotels; wherever usage needs customizationDifferentiates service, improves efficiencyTeaming with a DevConnect Partner can strengthen the solution to the customer, provide a tremendous ROI, and differentiate you from the competition. Here is a sampling of applications –Appointment reminders for physician officesCall accounting , Fax Server, Custom Phone applications, and directory integration – beneficial for all verticalsHospitality solutionsCommunications AccessibilityEnables business to serve/employ people with disabilitiesAccess larger labor and customer pool, drive loyaltyFax ServerConsolidates lines & automates fax operationsSpeeds response, makes it easy for clientsDirectory“Screen pop” with call – caller’s detailed informationPersonalized customer service, speeds response
69Avaya IP Office Easy Financing Always check for the latest offers from Avaya Financial Services and the latest promotions available.Avaya Financial ServicesHighly competitiveFinance or Lease: Low rates or 0%Spread payments over 60 months!6969
704-Port Expansion Module The 4-Port Expansion Module will only be supported in slot 4 of the IP500LED displays are be labeled- 1-8 indicate if Expansion units on the back of the IP500,- LED’s 9-12 indicate if expansion units on the actual card.Price.: DkrDette er et 4 ports ExpansionDet skal sidde I slot 4 på IP 500LED 1-8 bag på IP er kortet707070