Presentation on theme: "Using Hogan with Teams. Hogan Assessment Systems at a Glance A leading provider of assessments used for employee selection & development Assessed over."— Presentation transcript:
Using Hogan with Teams
Hogan Assessment Systems at a Glance A leading provider of assessments used for employee selection & development Assessed over 3.5 million working adults performing over 450 different jobs across 40 countries Over 25 years of research and implementation experience Continuous system testing, research, and support improvement Legally defensible: Never been successfully challenged Predictive, with demonstrable bottom-line results ranging from improved employee performance to reduced turnover and recruiting expense Mission We provide state-of-the- art assessment solutions capable of enhancing the effectiveness of individuals and organizations History A 28-year history of producing measurable results supports our mission
Hogan Assessment Overview Hogan Personality Inventory (HPI) How does this person typically approach work and interaction with others? What strengths can this person rely on to facilitate his/her performance? Hogan Development Survey (HDS) What tendencies could derail this individuals career or performance? How is this person inclined to respond when stressed, under pressure, or not self monitoring? Motives, Values, Preferences Inventory (MVPI) What motivates and drives this individual? What type of work environment will he/she consider most motivating? What is he/she likely striving to attain? Hogan Business Reasoning Inventory (HBRI) How does this individual identify and solve problems? How will this individual approach problem solving in the real world?
Manufacturing –Alcoa –BMW –DuPont –General Electric –Pepsi Pharmaceutical –Bristol-Myers Squibb –Johnson & Johnson –Schering-Plough Retail –ALDI –Adidas –Home Depot –Wendys –YUM! Brands Technology –Sony Corporation –Spherion Technology Group –Solectron –DELL –Cisco Transportation –Qantas –TOLL –American Airlines –CSX Transportation Communications –Cox Communications –Sprint –Qwest Construction –Brookfield Multiplex –St Hilliers –McConnell Dowell –The Haskell Company –Manhattan Construction Consulting –Hay Group –Hewitt Associates –MDA Consulting –DDI –Right Management Consultants –Russell Reynolds –Towers Perrin Energy –BHP –Duke Power –Ferrellgas –Halliburton –Downer Engineering –BP Education –University of Sydney –Adelaide University –University of Maryland –Melbourne Business School Financial Services –ANZ –NAB –Capital One –Wachovia –JPMorganChase –Bank of America Government –State, Federal and Local Government Depts –NASA –U.S. Postal Service Healthcare –Blue Cross / Blue Shield –Humana –Mayo Clinic –Novo Nordisk Hospitality –Bass Hotels & Resorts –Starwood Hotels & Resorts –Trump Casino & Hotel Representative Clients
Peter Berry Consultancy Pty Ltd Formed in 1990 Change Management Consultants Distributor of Hogan Assessment Systems Distributor of Employee and Organisational Profiles Core Competencies: – Leadership – Business Planning – People & Culture
Using Hogan with Teams
Help Team develop a common understanding of itself Facilitate awareness Encourage team dialogue As a foundation for discussing teams goals & vision for the future Determine strengths, barriers, and opportunities to maximize team potential Individual Goals Team Goals Organizational Goals Facilitate Alignment Use assessment results to… Team Building Goals
Use graphic results as a foundation for conversation & team planning Create summary report based on graphic data Team Building Report
Tips to get the best out of Hogan
The Bright Side In the Adjustment scale add the scores for Empathy, Not Anxious and No Guilt… low scores show internal stress. Add scores for Calmness, Even Tempered and No Complaints…low scores suggest external stress…letting off steam. Healthy stress keeps people focused and alert, unhealthy stress needs to be addressed.
The Bright Side In the Ambition scale add the scores for competitive and leadership, 90% of managers score 10 or 11 out of 11…it shows drive. Check the score for Accomplishment…a score of 4 or less out of 6 can suggest low moods or frustration with ones life achievements… a major concern. Look at the score for Identity, 0 or 1 out of 3 suggests some lack of satisfaction with job, employer, or industry.
In Interpersonal Sensitivity check the Likes People score, 4 or less out of 6 suggests a strong technical bias (IQ) and maybe lacking on the people side (relationships…EQ). This is a key measure of whether someone can be a people person or is serious and task focused. The Bright Side
The Dark Side Most managers have a couple of items in the 90s and a couple more in the 70s/80s. These are strengths potentially becoming weaknesses, through lack of self management. The first 5 items constitute the moving away syndrome (the loner), the next 4 items are the moving against syndrome (the leader), and the last 2 are the moving towards syndrome (the doer).
About 20% of the population have the moving away syndrome, where at least 4 of the first 5 items score more than 70%. These people cope with their frustrations by withdrawing. 360 feedback may show not a team player and uncommunicative. Some people move away at work, at home or when exercising. The categories Bold, Mischievous, Colorful and Imaginative indicate executive potential for the private sector. Look for at least 2 scores above 70%. The Dark Side
The final 2 scales indicate head down, bum up…the priority is around high quality work and loyalty…in the business, not on the business. People who have no scores above 70% in any of the scales should have very stable, enduring relationships, but may lack a bit of magic in terms of what they bring to the table…check the MVPI for motivators. The Dark Side
Some people have elevated scores across nearly all of the items. These people potentially have a lot to offer but can be high maintenance…they have 3 personalities in one…the loner (moving away), the leader (moving against) and the doer (moving towards). The Dark Side
The MVPI is a persons hot buttons, its what you want out of life. Executive profiles normally have high scores for Power, Commerce and Hedonism…but not always…Maggie Beer 95% Aesthetics, 9% Commerce. If there are lots of scores above 65%, the person may need coaching around goal setting and priorities, otherwise their wheels could be spinning. The Inside
If a person has no hot buttons look for the warm buttons, between 35%-65%. If a person has nothing above 35% it is likely that they are easily pleased and that others set their agendas. The Inside
Gender issues Females score higher on strategic drive, risk taking, people skills and innovation…and may have a bit more EQ! Males are stronger on control and command and show a passion for business and money…$$$
Public Sector Lower Ambition, Power and Commerce. More buttoned down personalities. More Altruistic…here to improve the world! Are not risk takers…higher Cautious and Security. More Leisurely…confident, independent, like setting agendas, individual contributors.
PBC 360… Hogan Compatible 1.Self Management 2.Relationship Management Awareness Composure Integrity Partnerships Setting Agendas Persuasion Skills 3.Working In the Business (Operational) 4.Working On the Business (Strategic) Job Capacity Efficiency Performance Strategy Culture Execution
1.Self Management 2.Relationship Management Awareness Composure Integrity Partnerships Setting Agendas Persuasion Skills This is the world of EQ. This is where we measure behaviour (KBIs). This is where organisational values are created (GE). PepsiCo measure their managers 50% on leading people.
3. Working In the Business (Operational) 4. Working On the Business (Strategic) Job Capacity Efficiency Performance Strategy Culture Execution This is the world of IQ, including street smarts. This is where we measure performance (KPIs). This is where we need to get the right balance of working in and on the business.
1. Self Management Awareness Composure Integrity 3. Working In the Business (Operational) Job Capacity Efficiency Performance This is the world of management. This is business as usual… transactional. We hire for skills and fire for personality.
2. Relationship Management Partnerships Setting Agendas Persuasion Skills 4. Working On the Business (Strategic) Strategy Culture Execution This is the world of leadership. These organisations are reinventing themselves. Best practice companies are pushing their peoples efforts into these two boxes.
Statistics Our 360 research shows that 12.1% of managers have unacceptable ratings…about 1 in 8 are underperforming and providing inadequate leadership. Gallup worldwide employee surveys show 26% of staff are truly engaged, 55% turn up to do their job and 19% are actively disengaged…and they share their misery. The point is…effective leadership is the key to culture and performance.
Connecting the dots between the 3 profiles provides best value. For executive horse power look for Ambition, Power, Commerce, Bold, Mischievous, Colorful and Imaginative (high scores in 5 or more). Configural Scoring
For relationships look at Sociability, Interpersonal Sensitivity (especially Likes People), Affiliation (high scores) and Reserved (low score). This can indicate whether a person is task focused (IQ, technical excellence) or a people person. Configural Scoring
Sometimes there may appear a contradiction…say high Sociability and Affiliation, but low Interpersonal Sensitivity and High Reserved…a people person but on their own terms, I am outgoing but I use people to achieve my agendas. For extraversion check HPI sub-scales, No Social Anxiety, Exhibitionistic, Entertaining and HDS Colourful and MVPI Affiliation and Recognition. Configural Scoring
There can also be tension between an appetite for adventure and caution at the same time. High Mischievous/Imaginative/Inquisitive maybe the accelerator in the car but high Security/Prudence/Cautious can be the brake. Check these combinations carefully, these opposites exist in many successful CEOs…producing responsible risk taking. This apparent contradiction is of great value to many people to explain these opposite impulses. Configural Scoring
EQ… using emotions intelligently to get the best out of relationships. EQ…look for a good Adjustment score and a low Excitable with no moving away syndrome and good people skills in Sociability, Interpersonal Sensitivity, Affiliation (high scores) and low Reserved. Configural Scoring
Development Plans Capture the strengths and opportunities, the opportunities will need some detail. Capture the impact of the improvement opportunities on their team, if they get the connection there is more impact. Talk about getting the right balance between in the business and on the business, typically moving from 90% in / 10% on to 75% / 25%.
I will do more of and I will do less of. The extra time on the business should be put into relationships and adding value (innovation, continuous improvement, strategy). The poor performers that I need to challenge are…? The plan should identify ongoing coaching opportunities. The plan should incorporate a 360 review. Development Plans
Using Hogan with Teams
Life is about getting along, to get ahead Bob Hogan
The Basics Get the team to complete the Hogan inventories. Generate the individual reports and team spaghetti chart Conduct the team building workshop Everyone shares their results…because there is no right or wrong Use human histograms…make it fun
Invite individuals to share their strengths and opportunities Compare the team profile against other team profiles Analyse the team profile against the strategic plan The Basics
Analyse the team profile for EQ...relationship strengths One-on-one coaching finishing with a development plan Consider 360 feedback to capture the behaviours at work The Basics
Case Study – Construction Engineering The challenge – work with the executive and second tier management teams to build high performing teams, stretch business goals and a great culture. The process – conduct employee opinion survey, 360 feedback and Hogan profiling. The teams – team building workshops to share Hogan results, understand self, each other and team.
One-on-one coaching and development plans Adoption of leadership team model, common language around IQ/EQ and working in and on the business. Development of 3 year business plan to grow from $2B to $3B. Leadership program for middle managers. Case Study – Construction Engineering
Strategic On CEOExecManager Ambition Imaginative Mischievous6265 Commerce Power795848
Summary of Executives Self Management…strong emotional resilience, measured risk taking, strong on values (right and wrong). Relationship Management…sound people skills, strong dynamic personalities, good networkers/relationship skills, its not about me and they pay their taxes.
Operational…active brains - open minded/curious, bright/up to date, reasonably meticulous/careful, good balance between aesthetics/science. Strategic…awesome scores for competitiveness, leadership, confidence, drive, adventure and vision…favourite song Money, money, money. Summary of Executives
Summary of Managers Self management…more anxiety/nervous energy/stress, better at fault finding/more critical around detail. Relationship management…more task than people focused, can be blunt, have less colourful personalities, relationships are not as important…its the job…technical excellence.
Operational…more narrow focused brain/good at implementation/follow through, more meticulous and careful/doesnt like mistakes, good trouble shooter/investigator/researcher. Strategic…less ambitious/confident, more modest ego, not so big picture, not as passionate about business and money. Summary of Managers
Strategic Business Plan Grow from $2B to $3B by Everyone goes home without harm everyday. Grow the volume of overseas work. Target new markets, including energy/rail. Build social infrastructure capability in education and health.
Build strong customer relationships for repeat business. Create a high performance culture through teamwork, leadership, accountability and effective leadership. Employ, train and retain the right people. Be recognised as a tier one engineering and construction player. Strategic Business Plan
Conclusion The CEO has a very strong personality and is better understood by the executives. The executive has an awesome profile which explains growth in the last 4 years from $500 million to $2 Billion… and on their way to $3 Billion.
They are exceptionally strong on relationships which delivers emotional value, not just functional value… customers for life. They are working hard to improve their culture and to become an employer of choice… they understand that having the right people and culture drives the success of the project. Conclusion
Continue to use Hogan and 360 for leadership development. Run leadership programs for middle management to build the leadership pipeline. One-on-one coaching to develop individuals. Use the Employee Opinion Survey annually to measure and improve culture. Review the strategic plan quarterly and use it as a communication tool to engage the workforce. Future Actions