1. Cloud nine or cloud over? A balanced view of our move to hosted services Elena Menéndez-Alonso Information Designer, Plymouth University 7 th IGeLU Conference | Zurich, 11-13 September 2012 e.menendez-alonso@plymouth.ac.uk @eleneena

2. Outline Background Context Implementation facts –Resources –Timeline Experience Lessons learnt Plymouth, UK Source: Wikipedia E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 2

3. The University 3 E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 9 th largest UK Higher Education Institution 33,152 students ¹ 1269 academic staff ² 1669 non-academic staff ² Strong regional links Distance learning / mature 9 th largest UK Higher Education Institution 33,152 students ¹ 1269 academic staff ² 1669 non-academic staff ² Strong regional links Distance learning / mature ¹ Source: Plymouth University 2009-10 ² Source: SCONUL Return 2010-11

4. The University 4 E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 Environmental factors –Convergence, site redevelopment –Changes to UK HE Funding –Organisational change Impact and drivers –Stress on resources –Business focus –Student experience –Digital strategy Environmental factors –Convergence, site redevelopment –Changes to UK HE Funding –Organisational change Impact and drivers –Stress on resources –Business focus –Student experience –Digital strategy

5. The Library 24/7 Library 75+ library staff* 500,000+ Books/e-books* 16800+ Unique serial titles* 90 Electronic resource packages* Growing e-content provision Supporting the digital strategy *Source: SCONUL Return 2010-11 E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 5

6. Relationship with Ex Libris2004Voyager 2006SFX 2007 Verde MetaLib + Verde 2012Primo 2012/13Alma E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 6

7. Reasons for moving to the cloud 7 Primo integration Savings on licensing and hardware Savings on resources 24/7 technical support Meeting users expectations

8. Timeline Oct 2011: Primo project kicks off Nov 2011: Voyager 8.1 released Jan 2012: Servers ready, software installed Mar 2012: Primo beta launch E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 8

9. Resources Local team (Plymouth) Several EL implementations Project Office (Hamburg) 1 st Voyager migration Cloud Services support team (Amsterdam) 1 st Voyager migration Voyager engineers (Chicago) E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 9

10. cloud nine Cloud Over 10

11. E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 11 DOCUMENTATION

12. E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 12 COMMUNICATION

13. In cloud nine E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 13 Good performance and stability Less downtime Fewer CRM incidents Project management Great communications and support

14. E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 14 Conclusions Watch out for: Documentation –Configuration –Roles and responsibilities Communication It works

15. E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012 15 >> thank you <<