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TSRI, a Wicresoft Company Overview By: Lee Nidetz Executive Vice President.

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Presentation on theme: "TSRI, a Wicresoft Company Overview By: Lee Nidetz Executive Vice President."— Presentation transcript:

1 TSRI, a Wicresoft Company Overview By: Lee Nidetz Executive Vice President

2 Wicresoft and TSRI Highlights Founded: August 1991 Wicresoft Acquires TSRI 4Q2010 Corporate Headquarters: Seattle, Washington Utilities, High-Tech, LTE / WiMAX, Satellite, Cable & Broadband, VoIP, Wireline, Wireless, Hardware and Software Vendors 11 Operation Centers: North America, China, Japan, EMEA & APAC ISO 9001:2000; ISO 27001; CMM14; COPC; 6-Sigma Contract Staffing; Project Management and Consulting; Training Services; BPO / ITO; Offshore Development; Infrastructure Optimization Sales: $120M Employees: 3,500 Corporate Sectors Global Delivery Services Facts

3 Our Mission Is To Deliver World-Class Solutions To Help Companies Achieve Operational Excellence TSRI’s Consultants Offer Advanced Skills With The Latest Technology. We help Clients Successfully Integrate Business & Technology Objectives We Deliver The Right Consultants and Teams To Help Our Clients Fulfill Their Strategic Business Objectives TSRI’s Consultants Have Mastered Processes and Technology Within the Utility and Telecom Sectors. We Ensure That Our Consultants Can Deliver The ‘Right’ Approach. cGMP Compliance Operational Excellence Capabilities People Processes Technology Outsourcing Excellence

4 How TSRI Serves You Solutions –Contract Staffing: Technical Subject Matter Experts –Consulting: BPO, IT Technology & Business Performance Management –IT Outsourcing: Staffing, Software Development & Testing –IT Infrastructure: Data Center Hosting, Security, Server & Network Support Benefits -TSQM™ Services Methodology -Full-Value Service -Deep Telecom & Electric Utility Domain Expertise to Complete Each Project as Required -Ready-to-Work Consultants -Focused Recruiting Team to Provide a Ready to Interview Qualified Resource -Timely Return on Investment

5 We’ll find the right person for the job. Technical Screening Quality Management (TSQM™) No Job Boards: We select candidates from our pre-screened internal database of 70,000 SMEs. Structured Interviews: We focus on the strategic value of your actual requirements. 97% Acceptance Rate: Ensures you get the most qualified candidate.

6 Telecom Disciplines Served  Network Operations  Engineering  RF Engineering  OSS/BSS/CRM  Information Technology  Business Process Outsourcing and Management  Software Quality Assurance Testing Services  Finance  Revenue Assurance/Telco Cost Management  Wholesale Services/Access Billing  Regulatory  Marketing and Product Management  Customer Care  Training

7 OSS Systems Service Assurance  Service Quality Management  Subscriber/Customer Experience Management  End to End QoS Network Management  Fault Management  Performance Management  Network Inventory Management  Trouble Ticketing Management  OSS Integration Service Provisioning  Service Activation  Service Order Management  Service Provisioning (Including Workflow)  Device Management

8 BSS Systems  Billing  Convergent Charging and Business Support  Charging  Mediation  Wholesale (Interconnect, Wholesale)  Revenue Assurance  Customer Care and CRM Systems

9 Customer Operations (CIS): Billing, Call Center Rates and Regulations Meter Reading & Maintenance (AMR, AMI) System Operations Asset Management Systems Meter Data Management Systems Transmission and Distribution: Engineering IT Outage Management Systems Information Technology: Projects Telecommunications Supply: Contractual Relationships Real Time Systems: SCADA, IT Revenue Assurance: Fraud and Theft Regulatory: State PUC’s Marketing: Demand Response Systems Training: Curriculum Development Classroom Delivery Web Based Training Computer Based Training Electric Utility Disciplines Served

10 TSRI Supports The Latest Technologies  LTE  UMTS/HSPA  GSM  CDMA/CDMA2000  WiMAX  Fixed Mobile Convergence  IPTV  Metro Ethernet Networking  Optical Networking  Cable Telephony  VoIP Infrastructure  Data Networking  IMS  WCDMA  3G/4G Networks  Mobile Wallet (NFC)  TDMA  GIS  SMART GRID

11 GIS Disciplines Served Geo-Spatial Analysts GNSS Location Based Services Spatial Data Infrastructure Remote Sensing 3D LiDAR Geo-Intelligence Experts GIS Analysts GIS Developers GIS Project Managers GIS Solutions Architects GIS Specialists GIS Web Application Developers Geo-Spatial Research Analysts Geo-Spatial Developers Business Intelligence Analysts GIS Mappers Network Analysts GPS Navigation Engineers Geo-Database Experts

12 Curriculum Development Seasoned Training Developers for instructor led, self-paced, computer based and web enabled curriculums. Long term in-house leadership and management staff with Master Level degrees and Instructional Design certifications. TSRI conducts job study interviews to document key activities essential to successful curriculum development and training. Ability to develop or revamp single courses or entire modular curriculums. Training Services

13 Multi-Disciplinary Training Delivery Experienced training resources to suit any training delivery method. TSRI supports traditional classroom delivery, computer based and web enabled remote desktop delivery methods. No two businesses are the same - TSRI supports many hybrid approaches which meet the business needs of our client. Training Services

14 Knowledge Transfer Support and Documentation TSRI has staffing resources with exceptional experience developing methods & procedures, practice cases, business rules, process mapping, custom Job Aids and a host of knowledge retention support materials. Training Services

15 Process Mapping & Best Practices Assessments Conduct process audits to detect deficiencies that lead to increased potential risk and inaccuracies. Apply objective third party best practices assessments to existing processes then develop long and short term strategies for improvement. Training Services

16 Learning Support System Training Services

17 Professional Services Focused On Value Delivery Quantifiable – Measurable – Results Telecom and Utility Industry Domain Experience Highly Skilled Technical Talent Deep Sourcing & Recruiting Knowledge Unique Benefits From TSRI

18 Add Real Value to Our Clients Sharing Your Risks Aligning With Your Business Continually Innovating TSRI Shares Your Project Risk Guaranteed Service Levels And The Reduction Of Operational Incidents Leverage Experience And Minimize Staffing Turnover Impact Improved Access To Experienced Telecom & Electric Utility Resources Continuous Improvements With The Latest Advanced Technologies On Demand Talent Pool Flex Our Services For Instant Access To U.S. Market Talent Accelerate Your Market Presence Alignment Of Our Mutual Business Objectives Our Managed Service offering includes commitments to add value to your business which are underlined by strong contractual commitments Risk Qualified Consultants Telecom Experience Alignment Mutual Business Alignment Benefit Collaboration Innovations Quality Screening Service Excellence

19 Thank You! Please visit our website at Please visit our website at Lee Nidetz Office: Cell:


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