Presentation on theme: "Collection Under the Oregon Unlawful Debt Collection Practices Act."— Presentation transcript:
1Collection Under the Oregon Unlawful Debt Collection Practices Act. ORS
2Disclaimer:This presentation is not intended as legal advice, but is intended to provide you insight of best collection practices, compliant with the Oregon Unlawful Debt Collection Practices statutes.
4ConsumerA natural person who purchases or acquires property, services or credit for personal, family or household purposes.
5Consumer TransactionA transaction between a consumer and a person who sells, leases or provides property, services or credit to consumers.
6Unlawful Collection Practices Cannot use or threaten the use of force or violence to cause physical harm.To a debtor.To the debtor’s family.To the debtor’s property.Threaten arrest or criminal prosecution.
7Unlawful Collection Practices (Continued) Cannot threaten the seizure, attachment or sale of a debtor’s property.When such action can only be taken pursuant to court order without disclosing that prior court proceedings are required.Cannot use profane, obscene or abusive language in communicating with a debtor or the debtor’s family.
8Unlawful Collection Practices (Continued) Cannot communicate with the debtor or any member of the debtor’s family repeatedly or continuously or at times known to be inconvenient to that person with intent to harass or annoy the debtor or any member of the debtor’s family.Cannot communicate or threaten to communicate with a debtor’s employer concerning the nature or existence of the debt.
9Unlawful Collection Practices (Continued) No contact at work, except:In writing.If no home address is reasonably available.The envelope does not reveal that the communication is from a debt collector other than a provider of the goods, services or credit from which the debt arose.
10Unlawful Collection Practices (Continued) No contact at work, except (continued):By telephone.Do not disclose.Unsuccessful attempt at the debtor’s residence.Limited to one contact per week.May not if calls not allowed.
11Unlawful Collection Practices (Continued) All calls must identifyThe name of the debt collectorThe name of the person, if any, for whom the debt collector is attempting to collect the debt
12Unlawful Collection Practices (Continued) Must disclose within 30 seconds the name of the individual making the contact and the true purpose thereof.Cannot cause any expense to the debtor, by concealing the true purpose of the debt collector’s communication.
13Unlawful Collection Practices (Continued) Cannot attempt to or threaten to enforce a right or remedy with knowledge or reason to know that the right or remedy does not exist, or threaten to take any action which the debt collector in the regular course of business does not take.
14Unlawful Collection Practices (Continued) Cannot use any form of communication which simulates legal or judicial process when it is not in fact so approved or authorized.Cannot represent that an existing debt may be increased by the addition of fees or charges when such fees or charges may not legally be added to the existing debt.
15Unlawful Collection Practices (Continued) Cannot collect or attempt to collect any interest or any other charges or fees in excess of the actual debt unless they are expressly authorized by the agreement creating the debt or expressly allowed by law.
16Unlawful Collection Practices (Continued) Cannot threaten to assign or sell the debtor’s account by implying.That the debtor would lose any defense to the debt.Or would be subjected to harsh, vindictive or abusive collection tactics.
17ORSA public body may add a reasonable fee to the amount of the debt, payable by the consumer, to compensate (in whole or in part) for the agency fee incurred or to be incurred.
18ORSFee may not be added unless, public body has provided a notice to the consumer of:Existence of the debtThat PB may assign to private collection agencyThe amount of the fee to be added.Fee added cannot exceed the fee of the collection agency.
19ORS & 126Record an Order or Warrant in County Clerk Lien RecordEstablish a lien equal to a judgment lienFile the recorded copy in the Circuit Court – enforce just as though it was a judgmentWrit of ExecutionGarnishment
20Culture of Financial Resposibility Promote and celebrate a culture of accounts paid off.Be open and transparent about your collection effortsSet goals, train, monitor, evaluate, communicate results, revise goals, improve –REPEAT!!
21Consumers Monitor Consumer Complaints Fix the consumer’s problem – help themUse the complaint positively to improve processes,Share them with staff
22People are more motivated in a positive environment Why it’s great to comply with Oregon Unlawful Debt Collection Practices Act!It’s a Great LawPeople are more motivated in a positive environmentWe are all in the business of making the world a better place.Change the World!
23It’s all about Communication! How to comply?Define Process, Define Process, Define Process!!!! (Policies and Procedures)Letter communicationsPhone communicationscommunicationsWeb communicationsText, IM,Tweeter, etc??????It’s all about Communication!
24Compliance Compliance Officer Management Reporting and Review Consumer Help DeskCall RecordingData AnalyticsLogging ComplaintsPolicies and Procedures - Document Everything!
25Quality Control Programs – LEAN Formalized Program for Process Control and Evaluation.StaffingBehavioral SciencesAnalytics