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Inside Support Harlan Brumm Autodesk. Welcome! Harlan Brumm Autodesk, blogs.autodesk.com/revitclinic.

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Presentation on theme: "Inside Support Harlan Brumm Autodesk. Welcome! Harlan Brumm Autodesk, blogs.autodesk.com/revitclinic."— Presentation transcript:

1 Inside Support Harlan Brumm Autodesk

2

3 Welcome! Harlan Brumm Autodesk, blogs.autodesk.com/revitclinic

4 for the next 60 minutes Support Methods Elements of a Help desk Revit Tips, Tricks, and Tools

5 Its not Rocket Science

6 milk it

7 divide conquer

8 Reproduce it

9 Intermittent Problems

10 Elements of a Support Desk

11 Find it

12 Share it

13 Teach to understand

14 So Speaking of Revit…

15 1. Did this issue recently occur? 2. Are all users seeing the same behavior? 3. Is Revit on latest build? 4. Same results with Hardware Acceleration on \ off? 5. Display driver updated/certified list? some initial steps

16 but First, get it installed…

17 Install or Uninstall may fail if content is on a shared network location using a mapped drive Custom Revit.ini does not copy when the client machine is not bound to the domain Custom Revit.ini does not copy when the client machine because the user is logged in as local user not a domain user Custom Revit.ini does not copy if the EVERYONE group is not in the deployment share permissions Adding an folder under the Program folder using Additional Files causes deployment to fail DirectX Installation Using SCCM fails on XP VC++ Runtime Installation Using SCCM Forces Reboot things we know can happen During Install – Hint, they are in the README!

18 What to look at when Install or Uninstall may fail if content is on a shared network location using a mapped drive From the Autodesk Revit Install.log –MSI (s) (DC:A0) [18:23:43:155]: Product: Revit Architecture Error 1327.Invalid Drive: J:\

19 From the RevitCustom.log –Failed to copy \\manbsdsrv03\DeployD\hubbard\2013\RVT\64- bit\AdminImage\CustomSettings\\CustomINI_Revit.ini to C:\ProgramData\Autodesk\RVT 2013\UserDataCache\Revit.ini, ErrorCode: 5\\manbsdsrv03\DeployD\hubbard\2013\RVT\64- bit\AdminImage\CustomSettings\\CustomINI_Revit.ini Stuff to look at when Custom Revit.ini does not copy when the client machine is not bound to the domain

20 more stuff to look at Custom Revit.ini does not copy when the client machine because the user is logged in as local user not a domain user From the RevitCustom.log –Failed to copy \\manbsdsrv03\DeployD\hubbard\2013\RVT\64- bit\AdminImage\CustomSettings\\CustomINI_Revit.ini to C:\ProgramData\Autodesk\RVT 2013\UserDataCache\Revit.ini, ErrorCode: 1808.\\manbsdsrv03\DeployD\hubbard\2013\RVT\64- bit\AdminImage\CustomSettings\\CustomINI_Revit.ini

21 Okay, last one Adding an folder under the Program folder using Additional Files From the Autodesk Revit Install (en-us).log –MSI (s) (2C:60) [11:25:00:301]: Product: Revit 2013 Language Pack - English -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is The arguments are: Directory

22 So you got it installed… and its working Now what?

23 1. Create a new view 2. Cut and Paste geometry to same place 3. Cut and Paste geometry to new project 4. Apply a view template (new workflow for 2013) 5. Check for large coordinates outside 20 mile box 6. Save a project copy with worksets disabled 7. Check View Properties: A. View Range B. Discipline C. Detail Level D. Scale E. Visibility / Graphic Overrides when your views arent right

24 1. New Local File daily 2. Consistent network locations \ mapped drives 3. Consistent workset naming convention 4. Each user has unique username 5. Set synchronization intervals for project teams to working well with others…

25 Tools Notepad++ - TeraCopy - Windows 7 Problem Steps recorder (Cntrl-R psr) Process Monitor - Autodesk RSS Generator: Journal file Parser Learn some vbscript…

26 Questions? Harlan Brumm Autodesk


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