1. Dai Davies, DANTE DRCN 2014 Ghent April 1-3 2014

2. 2 Connect | Communicate | Collaborate All About GÉANT Resilient Topology Resilient Physical Routing Minimal Hardware Resilience Relies on Vendor Sparing (4hr response time)

3. 3 Connect | Communicate | Collaborate GÉANT Availability - February 2014 IP Access AvailabilityNo of Accesses IP Access availability above 99.99%60 (α) IP Access availability between 99.9% and 99.99%0 IP Access availability between 99% and 99.9%0 IP Access availability below 99%2 (β) Total Accesses62 α - Effectively 100% Availability β – Romania, Serbia

4. 4 Connect | Communicate | Collaborate Anatomy of GÉANT Operations

5. 5 Connect | Communicate | Collaborate Ticket Count by Process Type Type Of TicketTicket count Incident 709 Maintenance 894 Service Requests 94 Housekeeping 42 Security 13 Escalation/Complaint 1

6. 6 Connect | Communicate | Collaborate Analysis of GÉANT Trouble Tickets

7. 7 Connect | Communicate | Collaborate Analysis of GÉANT Incident Tickets

8. 8 Connect | Communicate | Collaborate Operations issues Performance

9. 9 Connect | Communicate | Collaborate Performance Parameters Availability (Sorted) Available Bandwidth (Statistical) One-Way delay (Path) Packet Loss (Potentially Fatal) Packet Delay Variation(Jitter) -Important for Real Time Applications

10. 10 Connect | Communicate | Collaborate Performance Monitoring. Offers:- -Multi-Domain Monitoring Capability -Supported by Measurement Archive (Trending) -Capable of Measuring One-Way delay Packet Delay Variation (Jitter) Packet Loss Available Bandwidth using BWCTL +ping, traceroute etc.

11. 11 Connect | Communicate | Collaborate PerfSonar at its best

12. 12 Connect | Communicate | Collaborate Operations issues Security

13. 13 Connect | Communicate | Collaborate

14. 14 Connect | Communicate | Collaborate GÉANT Security Tickets 2013-2014 Typical Month

15. 15 Connect | Communicate | Collaborate GÉANT –Security Tickets Type of attackTickets created D-Dos TCP SYN Flood 39 D-Dos UDP Flood 302 Dos TCP SYN Flood 18 Dos UDP Flood 602 Network Scan 5812 Port Scan 257

16. 16 First Level Support in FED 4 FIRE Developer (Subject Matter Expert) Sys Admin (Operational Support) Ticketing System / processes First Level Support Dashboard

17. 17 FED 4 FIRE Dashboard Network Reachability Overall Health Internal Summary Check

18. 18 Fed 4 FIRE - FLS Experience

19. 19 Connect | Communicate | Collaborate www.geant.net www.twitter.com/GEANTnews | www.facebook.com/GEANTnetwork | www.youtube.com/GEANTtv Connect | Communicate | Collaborate Thank you!