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Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg.

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Presentation on theme: "Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg."— Presentation transcript:

1 Runway Reference: Extending the Reference Catwalk Beyond the Library Walls SUNYLA 2012 Matthew Laudicina Colleen Lougen Lauren Marcus Valerie Mittenberg Sojourner Truth Library, SUNY – New Paltz

2 Sojourner Truth Library: Renovated Main Entrance

3 Floor Plan: Renovated Main Floor

4 Mock Up: Renovated Study Room

5 LES Being Renovated

6 Reference Books in Temporary Compact Shelving

7 Temporary Office Spaces

8 West Elevation: Current View

9 Mock Up: Renovated West Elevation

10 Holland House Library, September 1940

11 Reference as we know it…

12 Meaty Questions: I need a book about Hittite Rhytons. Are dress sizes the same in England? I need the weather report for New Paltz from this same day last year, but it has to include precipitation. I need primary sources published by the Society for the Suppression of Vice. What is the cost of a commercial security system? I need the transcript of a 2005 Good Morning America episode about a cocktail waitress fired for being too fat.

13 Enhanced Remote Access: 1. Virtual Reference: Underutilized Proven effectiveness as remote reference Effectively promote print and electronic resources as well as reference services May not promote continued use of physical library

14 2.Roving Librarians: Librarians take reference to the stacks Outreach to students that do not often visit Reference Desk Possible reduction in desk hours Privacy and noise concerns Learning curve for librarians

15 3.Satellite Librarians: F2F library help at dedicated location, most similar to Reference Desk Outreach to faculty and students that dont often visit library Promotion of services and resources to entire academic community

16 Satellite Idea

17 Buzz Session

18 Transparency

19 Library Help Survey Designed as a team First draft too broad ( included questions about past experiences using different forms of reference services and user satisfaction) Final draft focused on Satellite service (preference for campus locations in addition to the library for satellite Library Help Station and time of day staffed)

20 Win $50! Survey Introduction informed students about upcoming Renovation of Main Floor The survey open month of April. Survey Takers entered into a drawing for a $50.00 gift certificate at the campus bookstore.

21 Survey Monkey Select $ annual subscription Unlimited responses vs. 100 Excel export and printable results Multiple custom reports Month of April Library webpage under Announcement Tab Large Rotating Image Embedded in Libguides Instructional Sessions

22 other 579 total responses

23 Comments: You Cant Make This Stuff Up You Cant Make This Stuff Up

24 other

25 First Choice: Student Union Building Gathering place Hub of student & faculty activity Renovated in 2010

26 Student Union Atrium

27 Upstairs, away from main hub Low traffic & visibility

28 Second Choice: Lecture Center

29 Third Choice: Humanities Building High visibility & foot traffic Close to computer labs, classrooms, vending machines, cafe

30 Career Resource Center

31

32 Schedule of Service Hours of Operations: Monday:1:30 – 3:30 Tuesday:1:30 – 3:30 Thursday:1:30 – 3:30

33 Staffing of Satellite Service

34 Furniture and equipment

35 Outreach & Assessment

36 Did you find the service useful? Would you like to use the service in the future? Where else do you think this service could be offered? Survey Questions

37 Dawson, Patricia A. Are Science, Engineering, and Medical Libraries Moving away from the Reference Desk? Results of a Survey of New Jersey Libraries. Science & Technology Libraries 30.4 (2011): Print. This article summarizes the results of a 2009 survey, conducted by a 53 member consortium of academic and special libraries, that explores the use of traditional and nontraditional reference models. Models include virtual reference, roving reference, research consultations, and tiered reference services. Data extracted from the study supports the conclusion that science, engineering, and health sciences libraries still use traditional reference models, and often supplement services with virtual reference. Dempsey, Megan. Blending the Trends: A Holistic Approach to Reference Services. Public Services Quarterly 7.1/2 (2011): Library, Information Science & Technology Abstracts with Full Text. Web. 17 May Reference/Instruction Librarian Dempsey presents a study of a holistic Annotated Bibliography

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39 Lavoie, Lisa. Roving Librarians: Taking it to the Streets. Urban Library Journal 15.1 (Spring 2008): 1-5. Library, Information Science & Technology Abstracts with Full Text. Web. 17 May Although the author describes her experience as a roving librarian at a rural community college library, the program is actually an outpost service model. Lavoie includes step by step guidelines for setting up shop, along with an evaluation of long term benefits of outpost programs to non-traditional students. Moore, Anne Cooper, and Kimberly A. Wells. Connecting 24/5 to Millennials: Providing Academic Support Services from a Learning Commons. Journal of Academic Librarianship 35.1 (2009): ScienceDirect. Web. 17 May This study, conducted in an academic library and Learning Commons in 2006, investigates user preferences for reference and roving services, as well as technical support. The results of this study indicate an overwhelming preference for face to face reference services, with 40% of respondents favoring roving by librarians. This is an interesting evaluation of the continuing debate over face to face vs. virtual reference services. Annotated Bibliography

40 Nunn, Brent, and Elizabeth Ruane. Marketing Gets Personal: Promoting Reference Staff to Reach Users. Journal of Library Administration 51.3 (2011): Library, Information Science & Technology Abstracts with Full Text. Web. 17 May Nunn and Ruane review trends in the promotion of library services, suggesting that successful marketing campaigns are essential to reaching a diverse user group of part-time, distance learners, and non-traditional students. Topics include staff re-organization, collaboration between departments, outreach efforts, and remote reference services such as roving and outpost programs. Penner, Katherine. Mobile Technologies and Roving Reference. Public Services Quarterly 7.1 (2011): Library, Information Science & Technology Abstracts with Full Text. Web. 17 May This article provides an overview of the Roving Librarian project at the University of Manitoba Libraries. In addition to discussing the long term benefits to students and faculty, university librarian Katherine Penner includes a list of technical and wireless requirements, mobile devices, and staffing challenges to consider in the development of similar outreach programs. Annotated Bibliography

41 Rudin, Phyllis. No Fixed Address: The Evolution of Outreach Library Services on University Campuses. The Reference Librarian 49.1 (2008): Library, Information Science & Technology Abstracts with Full Text. Web. 17 May This article provides a comprehensive overview and evaluation of changing patterns in library usage, user groups, reference and outreach services, and even library design and construction over the last 15 years. Topics include trends in remote access to services, space planning, collaborative search behaviors, and outpost and roving programs. Recommendations are given for project duration, location of services, as well as staff/faculty collaboration and motivation. Many of these guidelines would be useful for start-up outpost projects. Annotated Bibliography


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