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How Microsoft does IT: Our journey to success with Microsoft Teams
6/26/2018 How Microsoft does IT: Our journey to success with Microsoft Teams Pouneh Kaufman Principal Program Manager Core Services Engineering and Operations © 2017 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Why Microsoft Teams at Microsoft?
Meeting the needs of the modern workplace Providing a true hub for teamwork that can be customized to fit each team’s needs Next up: Simplifying the meeting and calling experience
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Change management in our internal IT org
Opportunities Challenges Inspire our employees and the industry Low employee satisfaction on product roll-outs Win the hearts and minds of employees Inconsistent experiences Drive more rapid adoption and accelerate time-to-productivity Unproductive investments Uneven adoption
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Microsoft Inspire 6/26/2018 3:43 PM Learn how our IT experts moved the company’s center of gravity and increased productivity through adoption of Microsoft Teams. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Drive adoption, measure change and manage ongoing success…
Pilots ENGAGE Strategy & Planning Marketing Websites Social & Community Training MEASURE Service Health Adoption Usage MANAGE Product improvement Change Management Relationships Awareness Building Analytics & Insights Feedback Mechanisms Rings of Validation Listening Channels Collaborative Roadmaps
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6/26/2018 Microsoft Teams Campaign Experience the power of Microsoft Teams in Office 365 Internal homepage announcement Roadshow—”Art of Teams Tour” User success stories and videos Intranet content Social media activities Campus signage (digital/physical) Online presence Work Smart productivity guides Productivity training © 2017 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Best practices and lessons learned
Build a standard communications capability and structure Build a communications calendar Implement audience segmentation and targeted messaging Define a communications framework Identify key stakeholders for each program Measure deployment and communication satisfaction Create the value proposition around target audience Utilize multiple channels to reach audience Build process to scale communications competency across IT © 2017 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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A hub for teamwork A Skype support team accepts the Microsoft Teams challenge
“We came to Teams because it was the one product that could help us reach everyone at any time.” —Anuraag Vikram Kate, Support Engineer
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A hub for teamwork An IT tier 3 support team gets ahead of the curve with Microsoft Teams
“From SharePoint, groups, IM conversations, to phone calls, video calls, and meetings, it’s all in one central, easy to get to place.” —Torrin Miller, Service Engineer 2
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<Event Name Here>
6/26/2018 IT Showcase We offer what no one else can—the inside story of how Microsoft does IT. Our early adopter experiences, best practices, and proof points offer an inside view of the Microsoft enterprise in order to help inform your most crucial IT implementer decisions. Technical content Case studies and white papers Productivity guidance Videos and webinars Adoption suites How Microsoft does IT Content Courses Productivity microsoft.com/ITShowcase
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IT Showcase sessions (Wed, Thu)
6/26/2018 3:43 PM IT Showcase sessions (Wed, Thu) View our session list at: aka.ms/itshowcaseignite2017 Code Day Time Location* Title Session Type THR2282 Wednesday 10:20AM – 10:40AM Microsoft Theater 12 How Microsoft does IT: Empower your teams with secure devops in the cloud Theater | 20 minutes THR2281 11:35AM – 11:55AM How Microsoft does IT: Drive resource and cost efficiencies with Microsoft Azure optimization THR2279 12:35PM - 12:55PM How Microsoft does IT: Digitally transforming the Microsoft manufacturing supply chain BRK3124 12:45PM – 1:30PM OCCC W240 Manage Microsoft Azure at enterprise Scale: The Microsoft internal story Breakout | 45 minutes THR3091 1:05PM – 1:25PM How Microsoft does IT: Deploy an Office 365 groups expiration policy to enable lifecycle management THR2289 1:35PM – 1:55PM How Microsoft does IT: Our journey to internal customer success with Microsoft Teams THR2288 2:10PM – 2:30PM How Microsoft does IT: Modern cloud management with Microsoft Operations Management Suite (OMS) BRK3047 2:15PM – 2:30PM OCCC West Hall B4 How Microsoft deploys Windows 10 and implements Windows as a service internally BRK2060 3:15PM – 4:00PM How Microsoft uses Windows Defender ATP: Welcome to a SecOps world THR2275 4:05PM – 4:25PM How Microsoft does IT: Achieve your cloud-first vision with modern cloud networking THR2285 5:35PM – 5:55PM How Microsoft does IT: Key takeaways from the Windows 10 deployment at Microsoft THR2283 Thursday How Microsoft does IT: Get out of your users’ way while still protecting the enterprise THR2277 How Microsoft does IT: All aboard for the Microsoft journey to the cloud THR2280 12:05AM - 12:25PM THR1089 1:10PM - 1:20PM How Microsoft does IT: Digital transformation at Microsoft THR2286 How Microsoft does IT: Key takeaways from the Windows 10 deployment at Microsoft © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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Please evaluate this session
Tech Ready 15 6/26/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite Phone: download and use the Microsoft Ignite mobile app Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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