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Quality Standards for Social Services Conference in Cork, November 2004.

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Presentation on theme: "Quality Standards for Social Services Conference in Cork, November 2004."— Presentation transcript:

1 Quality Standards for Social Services Conference in Cork, November 2004

2 Standard de dynamisme – – la dynamique des standards Peter Herrmann, European Social, Organisational and Science Consultancy Standard der Dynamik – – Dynamik von Standards Standard of Dynamism – – Dynamics of Standards

3 Décrire lépoque, ce nest pas la refléter passivement, cest vouloir la changer (Sartre) Peter Herrmann, European Social, Organisational and Science Consultancy, Aghabullogue

4 general remarks on the meaning of quality looking at questions of contemporary approaches to quality and the shift of social control quality – a matter of social rights and societal and social responsibility.

5 Cork – European Capital of Culture in 2005

6 Celebrating the heritage – Refurbishment and Renewing

7 The European Project – A Project for the people

8 Qualifying something – putting it into context

9 Qualifying something – putting it into context External points of reference

10 Qualifying something – putting it into context External points of reference Internal point of reference

11 Qualifying something – putting it into context External points of reference Internal point of reference Giving meaning

12 Quality Meaningful description by categorisation

13 Quality Meaningful description by categorisation Moving from an object or process as such to Something for itself, something meaningful

14 Aims and Values Services – Serving people and serving goals and objectives

15 Aims and Values Eternal objective laws

16 Aims and Values Eternal objective laws Decisions grounded in power

17 Quality-Assessment * write down procedures of your production * ensure their implementation * open up for control

18 Quality-Assessment From social relationships to Systems of norms and standards

19 POWERPOWER & STATUSSTATUS

20 RULESRULES

21 NORMSNORMS & STANDARDSSTANDARDS

22 Quality-Assessment Formal law versus Material Law – A skeleton

23

24 Quality-Assessment Formal law versus Material Law – A skeleton with nice clothes

25

26 Finding criteria – Looking for categories Marketability & Professionalism

27 Finding criteria – Looking for categories Cogito, ergo sum Consumo, ergo sum Observo, ergo sum

28 Finding criteria – Looking for actors * Defining stakeholders * * De-Fin(d)ing interests * * Accepting partners and Defining responsibilities *

29 Turning matters back on their feet

30 The service provider and

31 Turning matters back on their feet The service provider and The coordination between service provider and service expected

32 Individual Inter – Esse

33 Organisation as Compromise of values

34 Individual Inter – Esse Organisation as Compromise of values Ownership or: Environment and Institutional Framework

35 Individual Inter – Esse Organisation as Compromise of values Ownership or: Environment and Institutional Framework De-Subjectivation or: Professionalism and Social Rights

36 Individual Inter – Esse Organisation as Compromise of values Ownership or: Environment and Institutional Framework De-Subjectivation or: Professionalism and Social Rights

37 Wer/Who/Qui – Eigentum als Frage der Motivation – the ownership as question of motivation – Propriété – une question de la motivation

38 Was/What/Que – Qualitaet als Frage professioneller Standards und sozialer Rechte – Quality as question of professional standards and social rights – qualité – une question des normes professionelles et droit sociaux

39 Wie/How/Comment – Verfahren: Kontextualisierung und Beruecksichtigung des sozialen Zusammenhangs – Procedures: contextualisation and consideration of the social context – procéder – contextualisation et prise en considération le contexte social

40 Wenn man auf die Qualitaet los geht, sinken die Kosten, doch wenn man auf die Kosten los geht, sinkt die Qualitaet. (Franz J. Stoffer: Kostensenkung ist zu wenig; Kommentar in SOZIALwirtschaft actuell; 17/04: 3) Approaching quality will reduce costs; but approaching costs will reduce quality. (Franz J. Stoffer: Kostensenkung ist zu wenig; Kommentar in SOZIALwirtschaft actuell; 17/04: 3) Travailler sur la qualité réduit les coûts, mais travailler sur les coûts la qualité. (Franz J. Stoffer: Kostensenkung ist zu wenig; Kommentar in SOZIALwirtschaft actuell; 17/04: 3)

41 Approaching quality will reduce costs; but approaching costs will reduce quality. (Franz J. Stoffer: Kostensenkung ist zu wenig; Kommentar in SOZIALwirtschaft actuell; 17/04: 3) Wenn man auf die Qualitaet los geht, sinken die Kosten, doch wenn man auf die Kosten los geht, sinkt die Qualitaet. (Franz J. Stoffer: Kostensenkung ist zu wenig; Kommentar in SOZIALwirtschaft actuell; 17/04: 3) Travailler sur la qualité réduit les coûts, mais travailler sur les coûts la qualité. (Franz J. Stoffer: Kostensenkung ist zu wenig; Kommentar in SOZIALwirtschaft actuell; 17/04: 3)

42 Décrire lépoque, ce nest pas la refléter passivement, cest vouloir la changer (Sartre) Peter Herrmann, European Social, Organisational and Science Consultancy, Aghabullogue


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