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2004 Hotqua - Activities. Hotqua Aktivitäten 2004 www.hotqua.de 2 Quality Management for Health Workshop: Quality Manager ISO 9001:2000 Quality Auditor.

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Presentation on theme: "2004 Hotqua - Activities. Hotqua Aktivitäten 2004 www.hotqua.de 2 Quality Management for Health Workshop: Quality Manager ISO 9001:2000 Quality Auditor."— Presentation transcript:

1 2004 Hotqua - Activities

2 Hotqua Aktivitäten Quality Management for Health Workshop: Quality Manager ISO 9001:2000 Quality Auditor ISO 9001:2000 Satisfaction degree: 85% Photo: Achat-Hotel, Augsburg,

3 Hotqua Aktivitäten EuRoB-Project Quality Manager / Hotel & Tourism ISO 9001:2000 Satisfaction degree: 90% Photo: InterCityHotel, Stralsund,

4 Hotqua Aktivitäten Certification DIN-EN-ISO 9001 Workshop: Implementation of a QMS ISO 9001:2000, contentment degree: 97,50 Photo: Societät Wutzke & Förster, Frankfurt Oder, , certification: September 2004

5 Hotqua Aktivitäten Inhouse - Workshop Professional sales for the front office Contentment degree: 100% Photo: Hotel Dietrich Bonhoeffer Haus Berlin,

6 Hotqua Aktivitäten Workshops AHK- Montevideo Workshops: Customer relations" and "Professional sales Contentment degree: % Photo: AHK-Uruguay, Montevideo,

7 Hotqua Aktivitäten Service Quality Service quality from the viewpoint of the hotel guests Workshop: " Service quality from the viewpoint of the hotel guests Contentment degree: 91% Photo: InterCityHotel Stralsund,

8 Hotqua Aktivitäten EuRoB- Workshops Customer relations ( ) Complaint management ( ) internal Audit ( ) Contentment degree: 95% Photo: Hotel Horizont,

9 Hotqua Aktivitäten Sales Workshops Hotel DBH / VCH, Berlin, InterCityHotel Stralsund, The Westin Leipzig,

10 Hotqua Aktivitäten Workshops in Montevideo Customer relations Professional sales Contentment degree: 98,5 und 97,3 % Photo: AHK- Uruguay / Hotqua participants in Montevideo, Julay 04

11 Hotqua Aktivitäten Workshop Front Office Professional sales for the front office Contentment degree: 97,5% Photo: InterCityHotel Stralsund

12 Hotqua Aktivitäten Online Courses in Spanish language Management & motivation Contentment degree: 100% Melina Armijo (photo), Tegucigalpa/Honduras Ricardo Kaufmann, Montevideo/Uruguay

13 Hotqua Aktivitäten Implementation & Certification Implementation of a high Quality Management System ISO 9001 Contentment degree of the panticipants: 80% Societät Wutzke & Förster, Oldenburg September - December 2004

14 Hotqua Aktivitäten Workshop in Stralsund Complaint Management Contentment degree of the panticipants: 96,22% InterCityHotel Stralsund, September 2004

15 Hotqua Aktivitäten Workshops in Berlin & Hannover Professional sales for the front office VCH-Hotel DBH Berlin, Andor Hotel Plaza Hannover, Contentment degree of the workshop participants: 99,5%

16 Hotqua Aktivitäten Workshops Mercosur Professional sales / Buenos Aires Customer relations / Buenos Aires Management and motivation / Montevideo Photo: Workshop participants in Buenos Aires, October 2004

17 Hotqua Aktivitäten Quality Management IdeQua Workshops: Quality Representative / Project Management (10.04) Quality Manager (11.04) Quality Auditor (12.04) Contentment degree of the panticipants: 95,6% Photo: Hotel Unter den Linden Berlin,


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