1. logo External Access and Links To easyLEARN Learning Objects

2. logo Introduction easyLEARN http://trial.sdnag.com/

3. Typical support problems User difficulties due to the problem not being understood Criticism as a result of the lack of understanding Too many support calls Explaining the same thing X number of times? Inefficient: someone is looking for something that someone else already knows How can training peaks be managed in a short time (e.g. as a result of an update)? Typical support problems

4. 1) Object Link Direct Link to Knowledge Snack "Google als Taschenrechner nutzen on trial.sdnag.com

5. Typical support problems 2) Search Link With frameset Without frameset Link to search engine on trial.sdnag.com querying "Word"

6. 3) Application Link F1

7. Summary

8. Questions?

9. Know-how heute Hopeless? Will they read and learn selfpaced?

10. Special fields Subject moderators Know-how Manager (Application Owner) Web 2.0 platform – a tool for everyone Self paced publishing, self paced learning e-learning unit or easylearn