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"BAföG"- Application 1. 2 Toni Arnold Caroline Illhardt Michael Mohr Thomas Schulze Carolin Tyrra "BAföG"- Application 3.

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Presentation on theme: ""BAföG"- Application 1. 2 Toni Arnold Caroline Illhardt Michael Mohr Thomas Schulze Carolin Tyrra "BAföG"- Application 3."— Presentation transcript:

1 "BAföG"- Application 1

2 2

3 Toni Arnold Caroline Illhardt Michael Mohr Thomas Schulze Carolin Tyrra "BAföG"- Application 3

4 1.BAföG? 2.Current BAföG – application 3.Methods 4.BAföG application as an eService 5. Advantages & challenges 6.Summary "BAföG"- Application 4

5 Federal Education and Trainings Assistance Act for students in Germany A law which regulates subsidized loans for the students in the country Depends on age, income and former education students often simply say they receive BAföG "BAföG"- Application 5

6 6 Collect the form at the Studentenwerk Thüringen Fill in the form / collect all needed documents/forms Submit the forms and documents Documents complete? Notice about missing information Yes No

7 "BAföG"- Application 7 Submit missing documents Processing of application (max. 3 months) Applicant entitled? Positive notice Start payments (Documents complete) Negative notice Get a job! No Yes

8 Transfer tacit and implicit knowledge about the process into explicit knowledge Process analysis; process improvement Process design for automated processing eGovernment: website, online forms, online feasibility check "BAföG"- Application 8

9 9 "BAföG" website State choice Identification with an eID and a card reader Online form with built-in logic and individual presentation of necessary forms (depending on former education, age, …) Basic check ok? List of necessary documents with an upload option Check out No

10 "BAföG"- Application 10 Manual Scan of documents and upload Documents complete? Processing time two weeks (classification/check of the eDocuments by the accounting clerk) Applicant entitled? Positive notice Start Payments Save and resume later Negative Notice No Yes No Yes

11 Makes process easier / shorter times –Students: high acceptance of online services, no need to go to Studentenwerk 24/ 7 access Quicker decision –Public administration System ensures all documents are available Basic check already performed Saves money The information is available within the Public Administration Monitoring process is possible for the students "BAföG"- Application 11

12 Data – Security (personal data) Lack of connection to computer or no skills to use the eSystem Big investment for the administration Low adaptation of the service by the students Dependability on electricity / systems operability Access to scanning devices "BAföG"- Application 12

13 Realizable eService Useful & easier way Process inconsistant (scanning requires manual work) Desirable: transfer to other Studentenwerke but federal system "BAföG"- Application 13

14 "BAföG"- Application 14


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