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Cisco Confidential 1 © 2010 Cisco and/or its affiliates. All rights reserved. Entreprise Licence Manager (ELM) Nom de code: 29min-2012-07-Entreprise Licence.

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Presentation on theme: "Cisco Confidential 1 © 2010 Cisco and/or its affiliates. All rights reserved. Entreprise Licence Manager (ELM) Nom de code: 29min-2012-07-Entreprise Licence."— Presentation transcript:

1 Cisco Confidential 1 © 2010 Cisco and/or its affiliates. All rights reserved. Entreprise Licence Manager (ELM) Nom de code: 29min Entreprise Licence Manager (ELM) Juillet 2012 Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis. This roadmap is subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document. Stéphane Buvat

2 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 Business Challenges Software compliance License management across products and clusters React to dynamic collaboration asks from business Consistent commercial and product license – UCL and CUWL Centralize/pool UC licenses Simple fulfillment, reporting, overage Solution Dramatically decrease operational licensing effort NO license blockage to install, upgrade, add, trial/demo Reduce sales cycle – wizard gives you licenses to order! Business Value

3 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 © 2010 Cisco and/or its affiliates. All rights reserved. 3 What's ELM Pre-Migration Checklist License Migration Overview License Migration Utility License Count Utility License Upgrade

4 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4 Licenses are now managed by an Enterprise License Manager (ELM) ELM can run on a separate server or co-resident with product ELM stores all the licenses the enterprise/SP purchased for the UC solution. ELM tracks the "feature usage" of each product registered for license management and then evaluates the overall license status of the features under use. Based on the feature usage evaluation and the availability of licenses for the features, each product is notified of its license status i.e., whether or not the product is in compliance. UC products (UCM, UC, BE5K, BE6K) will be supported in 9.0 as well CUP via UCM and HCS.

5 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 UCM Cluster 1 VOS UCM Process ELM (active) ELM client License Manager - co-resident or on its own server Potential for: Automated license delivery License over-allocation Back Office Internet CustomerCisco SWIFT ERP FNO (Flexera) FNO (Flexera) manual license request Connection VOS Connection Process ELM (Not Installed) ELM client UCM Cluster 2 VOS UCM Process ELM (Not Installed) ELM client Automated License Reporting Tiered License Substitution and Reallocation

6 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6 ELM Standalone SOAP/https UCM Network Unity Connection

7 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7 Installed by default with UC product deployments UCM CUC Business Edition 5000 Business Edition 6000 Available as a standalone installation – Enterprise License Manager deployment Installable on all MCS hardware supported by the product (CUCM, CUC) Installable on VMWare using any OVA supported by the product (CUCM, CUC) Upgradable using Cisco Unified OS Administration Software Upgrades GUI

8 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8

9 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 Products will initially run in demo mode until ELM is configured to manage product and a license file is loaded. Once a product is associated with an ELM, license usage will be reported to the ELM. The ELM will reconcile usage against license availability and report licensing status (compliance or non- compliance – overage) back to product. Customers will have 60 days to operate in overage before a license must be obtained and uploaded.

10 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10 The ELM will periodically query the license usage of each product – once a day by default. License usage information for all products will be totaled and compared against the installed licenses to determine compliance. License synchronization can occur on demand as well. CCM Enterprise License Manager Enterprise License Manager Product ELM Client License Sync Request/Response License Usage

11 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11 If the ELM and the ELM Client are not able to synchronize due to lost communication, The product synchronization problem is tracked at the ELM and the ELM administrator is provided appropriate warnings. The product will be informed of a license violation (reason=communication loss) and the time since detecting the communication loss It will be up to the product how to handle communication loss license violations During this period, licenses will become available to products that are accessible. Once communication is restored, license counts will be synchronized and the product will be informed of the cleared license violation. ELM Product ELM Client

12 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12 Each product determines how they enforce demo mode. For UCM, There are NO restraints placed on the use of the system during demo mode. All features can be configured and the number of users and phones is not limited. For CUC, All features can be configured however the number of users is limited. Demo mode never expires. Upgrading does not reset the product to demo mode.

13 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13 Each product determines how they enforce overage mode. For UCM, the overage period is limited to 60 days. Upon expiration, The system will remain operational with provisioning restrictions Additional users and phones can not be provisioned Existing users and phones can not be de-provisioned For CUC, the overage period is limited to 60 days. Upon expiration, The system will no longer be operational. No voic may be left or retrieved. Upgrading does not reset overage. Rebooting can extend expiration by 1 day.

14 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14 Install – Upgrade Backup – Restore Account Management ELM CLI Service Management Serviceability – Not integrated with RTMT Internationalization – Cisco Option Package Installation Supported languages include Japanese, Korean and Chinese

15 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15 The ELM provides various reports including: Associated product instances License usage - product instance License usage – enterprise Licensing compliance status Product instance synchronization status Example License Usage Report

16 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16 Integrated with Disaster Recovery Cross launch capabilty from ELM GUI to Disaster Recovery Uniform user experience Consistent CLI with other VOS- based products ELM seed administration account name and password set during installation ELM CLI can be used to change the ELM account name and/or password

17 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17 CLI commands to manage the ELM admin user license management change user password To change the ELM admin user password license management change user name To change the name of the ELM admin user license management list users To list the ELM admin users. license management add user CLI command to view requested certificate license management view certificate-requested To display the Cert Signing request on the ELM

18 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18 ELM Services Cisco ELM DB - PostgreSQL DB server Cisco ELM Server - ELM Server process Cisco ELM Admin - ELM Administration servlet ELM services are started by default – Network Services ELM DB and ELM Server services are startable, stoppable and restartable using the following CLI commands: utils service start utils service stop utils service restart All ELM Services can also be restarted using ELM Admin GUI

19 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19 Prior to UC 9.0 migration: Fulfill any unused license PAKs* Install all licenses* Use Cisco License Count Utility (UCT) to plan UC 9.0 CUCM license requirements Order UC 9.0 *IMPORTANT NOTE: Unused PAKs and/or licenses from pre-9.0 versions cannot be fulfilled once migrated to version 9.0

20 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20 UCM (sub) UCM (pub) ELM Unity Connection 9.0 STEP 1: UC 9.0 Migration Upgrade UC Applications and UCM to Version 9.0 Reference the SRND at STEP 2: Install ELM 9.0 ELM Version 9.0 installed – with product or as standalone server Reference the ELM User Guide at STEP 3: Connect ELM to UC 9.0 products Add UCM (pub), BE6k/BE5k, Unity Connection products to ELM inventory Reference the ELM User Guide at SOAP/https Customer

21 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21 ELM STEP 4: ELM Migration Utility Use ELM Migration Utility to Plan then Order then Install migrated licenses Reference the ELM User Guide at STEP 5: Generate Migration Request Generate Migration Request creates the required information for license migration. Reference the ELM User Guide at STEP 6: Request License Migration From Product License Registration portal – Get New – Migration License – Unified Communications 9.0 Customer STEP 7: Install License Install UC 9.0 License file (.bin) in ELM. Use License – Install License File Reference the ELM User Guide at step 4 step 6 step 5 step 7 PlanOrderInstall

22 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22 Customer Cisco.com ELM 100 unused DLUs converted to 50 Silver licenses After upgrade: 200 Silver Gold 9.0 ELM 100 unused DLUs converted to 50 Silver licenses After upgrade: 200 Silver Gold 9.0 UCM Silver 100 Gold 100 Unused DLUs UCM Silver 100 Gold 100 Unused DLUs 9. Upload License Migration Request from ELM 8. ELM wizard creates License Migration Request containing upgrade licenses/counts & old host IDs 10. License file 11. Install license file 7. Use pre-9.0 upgrade utility to view & modify licenses to upgrade which includes currently used licenses and recommended licenses for unused DLUs UCM 2 6. Required Licenses, unused DLUs, & old host ID PUT or Ordering Tool PUT or Ordering Tool media 1.install any unfulfilled PAKs 2.(optional) Use new UCT to determine 9.0 licenses needed and DLU conversion 3. Order Upgrade (PUT) or MIG SKU 5. Upgrade cluster(s) Pre-9.0 upgrades only supported via manual fulfillment PUT used for UCSS upgrades Ordering Tool used for non- UCSS upgrades

23 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23 STEP 3: Connect ELM to UC 9.0 products

24 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24 STEP 4: ELM Migration Utility

25 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25 STEP 4: ELM Migration Utility

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38 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38 (optional) May be used for planning migration to UC 9.0 licenses for CUCM instances. Allows a customer to view CUCM license requirements for all CUCM devices and to plan for unused DLU allocation to UC 9.0 licenses. Cisco License Count Utility may be downloaded from the software download site (Cisco Unified Communications Manager 8.6 utilities Unified Communications Manager / CallManager / Cisco Unity Connection Utilities ) License Count Utility (UCT)

39 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 39

40 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40 License Count Utility (UCT) Use for pre-purchase planning Connect and generate license report Review current license usage Plan unused DLU license allocation

41 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 41 Nous souhaitons partager avec vous ! Pendant un mois, nous souhaitons recueillir toutes vos questions. Lintervenant apportera une réponse à chaque question. Un document Q&A regroupant lensemble des questions et des réponses sera disponible en ligne le mois suivant. Pour une meilleure gestion, les questions seront posées uniquement par en respectant les deux points suivants. 1. L sera envoyé à lintervenant du 29 minutes, en copiant Stéphane Buvat systématiquement. 2. Le sujet de l sera « obligatoirement » sous le format: QA-29min-Année-Mois-nom de code de la présentation (voir sur la première page de la présentation). Exemple: QA-29min UC ON UCS

42 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 42 de lintervenant Copie Stéphane Buvat – Respecter le format suivant: QA-29min-année-mois-nom de code de la présentation *** Exemple: QA-29min UC on UCS ***

43 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 43

44 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 44

45 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 45 Projets Avant VenteProduction PPDI OO QUI : Partner Helpline Channel Account Team QUOI : Toutes Technologies QUI : PDI HelpDesk QUOI : Collaboration uniquement QUI : TAC / Advanced Services QUOI : Toutes Technologies AVANT VENTE ETUDE - PLANNIFICATION - INTEGRATION SUPPORT

46 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 46 Pour qui ? Partner Helpline (PH) est un outil mis à la disposition des ingénieurs avant-vente des partenaires Cisco. Pourquoi ? Pour laccès à une base de connaissances sur les produits Poster des questions nouvelles dès que cela est nécessaire. Obtenir une assistance complémentaire Aucun quota sur le nombre de « case » ouvert

47 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47 Note : Lurl pour le site en Français. (Nous recommandons dutiliser en priorité la version Anglaise)

48 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 48 Pour qui ? PDI Helpdesk (PDI-HD) est un service de support proactif mis à la disposition à lensemble de nos partenaires Cisco. Pourquoi ? Répondre à des questions sur des tâches complexes de planification, de conception et de mise en œuvre des solutions de Collaboration Cisco (uniquement). Obtenir des documents pour répondre à un appel doffre (Cliquer sur le lien Steps to Success dans Related links) Aucun quota sur le nombre de « case » ouvert

49 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 49

50 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 50

51 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 51 Online * ( TAC Service Request Tool) Telephone ** Comment ouvrir un case Case de sévérités 1 ou 2 (ex. Coupure totale de la téléphonie). France tel : Case de sévérités 3 ou 4 Toutes demandes douverture de Case * TAC Service Request Tool : ** Liste des numéros de téléphone :

52 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 52 Suivre le statut dun Case Mettre à jour un Case avec des informations complémentaires Ajouter des fichiers au case Consulter les Case fermés depuis 18 mois. Note: Mise à jour dun Case par Envoyer à lingénieur en charge du Case Mettre le numéro du Case dans le titre Copier TAC Service Request Tool :

53 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 53 Newsletter CPI France : CiscoMag : Portail d'Interopérabilité : category_home.html category_home.html Sizing Tool : Applications UC virtualisées : Design Guides : category_home.html category_home.html

54 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 54 Dynamic Configuration Tool : https://apps.cisco.com/qtc/config/jsp/configureHome.jsp https://apps.cisco.com/qtc/config/jsp/configureHome.jsp Order Status Tool : Extranet Partenaires France : Partner Education Connection (PEC) : learning_connection_tool_launch.html Marketing Library : (Vous y trouverez les templates powerpoint Cisco, les images des produits en différentes définitions voir avec fonds transparents)

55 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 55 Collaboration https://ciscosales.webex.com/ciscosales/portal/ Borderless-réseau: https://ciscosales.webex.com/ciscosales-fr/portal/ Borderless-sécurité : https://ciscosales.webex.com/ciscosales-fr/portal/ Et https://ciscosales.webex.com/ciscosales-fr/portal/ Borderless-wifi https://ciscosales.webex.com/ciscosales-fr/portal/ Borderless-management de réseau https://ciscosales.webex.com/ciscosales-fr/portal/ Datacenter mot de passe ciscoDC

56 Thank you.


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