1. Extending IT Best Practices to Microsoft Azure
Brajesh Goyal
Senior Director, Product Management
ServiceNow | The Enterprise Cloud Company

2. Agenda Changing Landscape & Customer Drivers
ServiceNow Cloud Management
Q&A

3. The Cloud Dream “We are going all-in with public clouds ”
- Chris Drumgoole, COO for GE
“I want to be out of the data center business”
- CIO of U.S. Talent Firm
Talking points:
Provide background on the large enterprise customers who are announcing cloud-first strategy.
Talk about the benefits that these enterprises are looking to achieve as a result of this strategy
The promise of getting access to seemly unlimited resource pool rather quickly gets very exciting to the developer and the business community. With a swipe of a credit card, you now have access to resource that used to regulated and controlled by a central body called IT. All the excitement around agility is primarily because of the current state of IT and the perception that business carries.. (At this time, transition to a picture of road block

4. Manual Service Request and Delivery
The world is changing
Manual Service Request and Delivery
Raise your hand
Wait for a Cab to arrive
Tell the Cab driver where you want to go
No idea how much it will cost
Manual payment when you arrive
Forgot your receipt? Sorry

5. Time to Think Differently
Engaging, User-Centric service model
Request by mobile
Immediate confirmation
Rated driver, clear pickup time
Clear destination
Estimated cost
Automated payment
Forgot your receipt? No Problem, in your inbox!

6. The Department of No? Long wait times Manual Processes
Long wait times for ordering virtual resources
Manual processes
Denial of requests
Multiple approval hoops to jump through
Impact to productivity
“I can’t get what I want when I need it”
Long wait times
Manual Processes
Approval bureaucracy

7. IT USERS Showdown Stability Agility Predictability
Cost control / Budgeting
Visibility
Optimal resource utilization
Agility
Freedom to Experiment
Automation
Service
Agility
Instant access to resources, in most cases, resource venue isn’t very important
Rapid provisioning and configuration of entire app stack
Infrastructure as code
Freedom to Experiment
With images
With infrastructure and application configuration
With resource types (VM sizes, types of storage, cloud services, infrastructure topology)
Automation
API access / command line tools
Integration with dev tools
Repeatable process across dev, test and production env
Minimal manual interaction / human intervention
Service Release Automation
Continuous integration / Continuous deployment

8. IT as the Department of NOW

9. ServiceNow Cloud Management

10. ServiceNow Cloud Management
Discovery
Event Management
Service Catalog
Change Management
Cost Analytics
Orchestration
Cloud Provider Framework

11. Easy Provisioning of Cloud Resources

12. Cost Visibility
Highlight the report and that it can be set up to cover multiple criteria

13. ServiceNow and Microsoft
Cloud Provider Framework (CPF)
{REST}
CMDB
$$$
Change
Management
Azure Automation
Normalized
Billing & Usage
Data
Billing & Usage Data
(Azure Storage acct)
Discovery
(Pull)
SSO Federated
Access
ARM
Template
Azure VM
Alerts
Retrieve
Tags, Service
Relationships
Provision/
Prov. Rules,
Create CIs
Service Map
ServiceMapping
Catalog
Operations
API
Cost & Usage Reports
Cost Reports
Event Management
Provisioning
OMS
Incidents
Security Incidents
PowerBi
Microsoft
Incident
Orchestration

14. The Cloud Dream…Achieved
“ServiceNow’s Cloud Management integration with Microsoft Azure allows UMIT to provide our developers with self-service access to leading cloud resources, while giving us the necessary visibility and control into costs and usage of those resources”
- Mari Lovo, Director, IT Cloud Infrastructure Services, University of Miami Information Technology
Scale and Size of their deployment
Challenges
Users

15. Summary IT as the Department of NOW
Easy Provisioning of Cloud Resources
Cost Visibility
Agility with Guardrails

16. Free IT Pro resources To advance your career in cloud technology
Microsoft Ignite 2016
4/29/2018 4:42 PM
Free IT Pro resources To advance your career in cloud technology
Plan your career path
Cloud role mapping
Expert advice on skills needed
Self-paced curriculum by cloud role
$300 Azure credits and extended trials
Pluralsight 3 month subscription (10 courses)
Phone support incident
Weekly short videos and insights from Microsoft’s leaders and engineers
Connect with community of peers and Microsoft experts
Microsoft IT Pro Career Center
Get started with Azure
Microsoft IT Pro Cloud Essentials
Demos and how-to videos
Microsoft Mechanics
Connect with peers and experts
Microsoft Tech Community
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

17. Please evaluate this session
4/29/2018 4:42 PM
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© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

18. 4/29/2018 4:42 PM
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.