1. Welcome to Scottish Improvement Skills
Introductory briefing
[date]
[time]
The aim of this briefing is to manage the expectations of programme participants.
It provides an opportunity for them to ask questions.
It could be run as a Webinar, or face to face. If face to face, participants have an opportunity to meet the others on the programme.
Timing
30 – 45 minutes face to face
45 – 60 minutes as an online session, with additional material for introductions and overview of interactivity tools.
Tailor these slides to your needs by checking and editing everything in [square brackets].

2. Objectives of this briefing
Programme outline
Pre-course tasks
Questions

3. Objectives of the programme
To select appropriate improvement science methods and apply them to improve the safety and quality of services
Design effective interventions
Construct measurement plans
Use key measurement tools
Share your project experiences with others
Who is SIS for?
Anyone in a leadership role in local improvement projects
In a clinical, administrative or facilities role
In a community, primary care, acute care, or integrated care setting
With a need to build the confidence, knowledge and skills to lead a local improvement project team.
Objectives of the programme

4. The programme is based on workplace learning as well as classroom workshops.
Programme outline

5. The programme is based on workplace learning as well as classroom workshops.
Programme outline

6. Programme outline
Introductory Webinar
Workshop 1 [dates]
Workplace learning
Mid-course sessions
[dates]
Workshop 2 [date]
Workshop 3 [date]

7. SIS: Step by step Discovery - Examples of improvement tools
Practice– use the improvement tools with an improvement project
Project – apply the tools to your own project
Ongoing project work and other workplace learning
SIS: Step by step

8. All workshops will have several facilitators who are there to support your learning as you work through the practice activities that we provide, and then apply the same approaches to your own project. They will ask you questions that aim to challenge your thinking.
Programme approach

9. You may feel some discomfort at times
You may feel some discomfort at times. Discomfort is a part of learning, a stage towards thinking differently and doing things differently in the workplace. When you do feel discomfort, as well as thinking about how to answer the question, it will be useful for you to reflect on why the question was asked.
How will it feel?

10. Workshop 1 [date – date]
The Workshop will entail 3 full days of training [start and finish times]
The Workshop will take place in [name of venue; location of venue]
[residential or not?] This is not a residential Workshop. Accommodation will be provided for those travelling over [x hours].

11. Workshop 1 [dates]
By the end of the workshop, participants will have planned a first test of change to carry out in the workplace, taking into account the work context and priorities for improvement, and the needs of stakeholders.

12. Workshop 1 Content (1) Quality Improvement and why it matters
Improvement principles
Focussing your aim
Developing theories for change
Leading local change
Developing change ideas using diagnostic tools

13. Workshop 1 Content (2) Prioritising change ideas Establishing measures
Using the Plan-Do-Study-Act framework to plan a test of change
Creating measurement plans
Using run charts to tell an improvement story
Influencing colleagues and other stakeholders

14. Workplace learning Three components of Workplace learning:
Online learning modules
Ongoing project work
Mid-course learning sessions [online or face to face?]
Workplace learning

15. Project work Project charter Data Tests of change
By the time you return for Workshop 2, you will have:
Drafted a project charter
Collected data to help you identify your priority for change
Collected baseline data
Carried out several tests of change (including data collection)

16. Online learning E-learning modules Videos
Mid course learning sessions [dates]
Two 75 minute online learning events aiming to consolidate and extend improvement knowledge and skills from Workshop 1.

17. Workshop 2 [date]
The Workshop will entail a full day of training [start and finish times]
It will take place at: [venue].
[Residential or not?] Accommodation will be provided for those travelling over [x] hours.

18. Workshop 2: [date]
By the end of the workshop, participants will have created run charts with their own data, and practised talking about their data informally with colleagues.
Interpretation of run charts
Creating run charts on MSExcel
Leading change: implementing and sustaining improvement
Talking about data in run charts

19. Workshop 3 [date]
The Workshop will entail a full day of training [start and finish times]
It will take place at: [venue].
[Residential or not?] Accommodation will be provided for those travelling over [x] hours.

20. Workshop 3 [date]
By the end of the workshop, participants will have drafted communications materials on their project.
Selecting appropriate formats, such as posters, case studies, internal project updates, video, social media
Routine reporting
Sharing learning and celebrating success .
NB Optional

21. Certificate of completion
Outline the criteria for eligibility for a certificate. For example:
Certificate issued after Workshop 3 has taken place.
Full attendance
Submissions required:
After Workshops 1 and 2
Project charter
Action plan
After Workshop 3
Project communication eg report, poster, blog
Online evaluation

22. Pre-course Tasks Baseline questionnaire Project identification
Online learning
Prepare a baseline questionnaire as part of your evaluation of the programme. See SIS’s Evaluation section for guidance on this.
Baseline questionnaire
The purpose of this is for us to evaluate the impact of the programme after you repeat the same questions later in the programme. We don’t look at individual participant’s scores.
Don’t worry if you think you don’t know the answer to many of the questions. In fact, this is a good indication that you will benefit from the course.
On the other hand, if you are confident you know all the answers to the questions, that may be an indication that this course will be of less benefit to you. In that case, please do get in touch so we can discuss the course content in more detail and help you decide whether the course is suitable for you.
Do the baseline questionnaire before starting the onlinelearning.

23. Online learning Videos Case studies E-learning modules
You can find most of the online learning on this website
Case studies
E-learning modules

24. Core Online Learning Introduction to Healthcare Systems
Introduction to Quality and Quality Improvement
Introduction to Quality Improvement Methods
Introduction to Measurement for Improvement

25. Optional Online Learning
Lean in Healthcare
Introduction to Data Analysis (pages 14-16
percentages and averages only)
Case studies
Videos
All Online Learning accessible via the
QI Hub website

26. Any questions, thoughts or comments about anything to do with Scottish Improvement Skills?

27. Begun journey now.
There will be twists and turns along the way.
You may not end up exactly where you expect.
We will do our best to make it an interesting and enjoyable journey.

28. [Contact details of lead facilitator and administrator – phone and email]

29. Thank you for your participation
See you at Workshop 1:
[date]
[venue]