Presentation on theme: "Chapter 9 Laptops and Mobile Devices"— Presentation transcript:
1 Chapter 9 Laptops and Mobile Devices PC Support & RepairChapter 9Laptops and Mobile Devices
2 ObjectivesAfter completing this chapter, you will meet these objectives:Explain how to configure, repair, upgrade, maintain and troubleshoot laptops and mobile devices.Explain the purpose and characteristics of laptops.Explain how to configure laptop power settings and wireless settings.Explain how to remove and install laptop components.Explain the purpose and characteristics of mobile devices.Explain how to perform common preventive maintenance techniques for laptops and mobile devices.Explain how to troubleshoot laptops and mobile devices.
4 Ports & ThingsIdentify as many ports and other things on the sides of a laptop as possible:
5 Laptop Ports SD Card Slot Memory Stick Reader HDMI Port USB 3.0 Port USB 2.0 PortsVGA PortEthernet PortDC PortUSB 3.0 port is blue, but can also have the Super Speed logo.The SS logo with a lightning bolt is high-powered, enough to charge smartphones & mobile devices.
7 Other Laptop PortsThunderbolt (20 Gbps; video capture cards, displays, RAID), mini Display port, eSATA (combo USB & eSATA; 6Gbps), Parallel, Modem, S-Video
8 Special Keys & ButtonsVolume, Brightness, Dual Displays, Bluetooth/WiFi On & Off, Touchpad, Pointing Stick, Bluetooth logo
9 Review- 4Q USB 3.0 ports are commonly what color? BlueWhat else can you plug into an eSATA port?USB deviceWhat does the SS mean when attached to the USB logo?Super Speed…it’s USB 3.0If there’s a lightning bolt attached to that logo, then what does that mean?High-powered charging is available through that port
10 Internal Laptop Components MotherboardLaptop smaller than desktopProprietaryRAMSODIMMSmaller than desktop RAM
11 Internal Laptop Components CPUDesigned to use less power & generate less heatDo not require coolingStorage1.8” or 2.5” HDIntel Core i5-3230M 3.2GHz Mobile OEM CPU
12 Docking Station Laptop attaches to dock with connector on laptop Dock has expansion slots & other portsKeep peripherals hooked up all the time
13 Port Replicator Similar to docking station; connects via USB* No expansion slots, just more portsKeep peripherals connected all the time*Universal ones made by others that attach with USB.The names are used interchangeably today. The Docking Station will have expansion types lots.
14 Displays LCD LED OLED LED/OLED is the thinnest Fluorescent backlight Array of LED lightingEven brightness & half the powerOLEDOrganic compounds between electrodes produce lightLED/OLED is the thinnest
15 Wi-Fi AntennasWi-Fi antennas typically located above the screen
17 Review- 4Q Which type of common display is bright & energy efficient? LEDWhat kind of memory goes in laptops?SODIMMWhich kind of laptop expansion station includes expansion slots?Docking stationWhich power saving mode saves files/programs to the hard drive and powers down?Hibernate
19 Power ManagementManaging power usage correctly on a laptop will make it last longer on batteryACPI (Advanced Configuration & Power Interface)Allows you to create power management schemes in WindowsSupported by BIOS/UEFI & the OSIt can turn off power to peripherals when not in useTo configure the power schemes in Windows, the ACPI must be enabled in BIOS.
20 Power Option Settings ACPI can be enabled/disabled in BIOS/UEFI. Remember the difference between sleep and hibernate.
21 Bluetooth IEEE 802.15.1 2.4GHz Low power & cost Class 2 most common (33ft.)PAN (Personal Area Network)Up to version 4.1 (more features)Pair with PIN128-bit encryptionSupports voice, music, videos and data transferClass 1 is most powerful (more power & up to 330ft).When trying to configure Bluetooth on a laptop or mobile device, make sure it is switched on and on in BIOS.
22 Cellular WAN Some laptops have it built in Could connect your phone (tethering/hot spot)Tethering, can be made using Wi-Fi, Bluetooth, or by using an USB cable.
23 Wi-Fi Built-in or USB/expansion card Mini-PCIe & PCI Express Micro are current
24 Review- 3QWhich power mode puts the laptop in low-power mode and saves the current state/open files in memory?SleepWhat is the current power management mode which allows Windows & BIOS to work together for power schemes?ACPIYour Mini-PCIe wireless card has failed. What do you think is the easiest & most cost effective solution to connect to the network?Wireless USB or Ethernet
25 Review- 4Q What is the IEEE standard for Bluetooth? What frequency does Bluetooth operate on?2.4GHzWhat is the most common class for Bluetooth that operates at a 33ft distance?Class 2Where are a laptop’s Wi-Fi antenna located?Around the display
27 Laptop Expansion Slots Some laptops have expansion slotsExpress Card/34 (34mm wide)Express Card/54 (54mm wide)Both 5mm thickHot-swappablePush in slotPress button to ejectReplaced by USB 2.0/3.0 portsAdditional memory card readerExternal hard drive accessTV turner cardsUSB and FireWire portsWi-Fi connectivitySafely eject a hot-swappable card
28 What Kinds of Express Cards? USB 3.0 ports 34; USB 3.0 ports 54; USB 2.0 & IEEEa Firewire ports; Serial port
29 Flash Memory External SSD or flash drive Flash cards & readers Fast accessLow-powerUSB or eSATAFlash cards & readersSD or SDHC most common
31 Laptop RAM 204-pin DDR3 SODIMM Check max RAM supported first Remove power & battery firstAccessible from bottomInsert on an angle & push downCheck after doneSODIMM also has been 200, 144, 100, and 72-pinReplace RAM
32 Activity Research & Find RAM You’ll be given a laptop model Find the type of RAM it takesFind how many slots availableFind the max RAM supportedFind RAM that fits laptop
33 Review- 4Q How many pins is today’s DDR3 SODIMM? ExpressCards come in two widths. Name them.34 & 54mmWhy is flash memory better than magnetic?Faster access & lower power usageWhat is in the chip of a smart card?Microprocessor & data
34 Laptop Hardware Replacement Customer replaceable units (CRUs)By customerRAM, batteryField-replaceable units (FRUs)By technicianMotherboard, display, keyboardReturn to manufacturer or service center for repairCAUTION: Before attempting to repair a laptop or portable device, check the warranty to see if repairs during the warranty period must be done at an authorized service center to avoid invalidating the warranty. If you repair a laptop yourself, always back up the data and disconnect the device from the power source. Always consult the service manual before beginning a laptop repair.
35 Rules for Disassembly Follow documentation Use appropriate tools Document & label cable and screw locationsMost parts are proprietary- DON’T BREAK THEM!Take your time!
36 Laptop Battery Signs to change the battery The battery does not hold a chargeThe battery overheatsThe battery is leakingLithium Ion (Li-Ion) used todaySome do not have removable batteryMore cells=longer lasting battery (3-cell, 6-cell, 9-cell)More cells also= thicker batteryCharge before use.A replacement battery must meet or exceed the specifications of the laptop manufacturer. New batteries must use the same form factor as the original battery. Voltages, power ratings, and AC adapters must also meet manufacturer specifications.
37 Activity Lab 220.127.116.11- Research Laptop Batteries Find a battery for a specific laptopCompare it to a generic versionWhich would you buy?
38 Keyboard & Touchpad Replacement FRUSome keyboards are easily replaced without removing caseSome you must remove caseReplace Keyboard
39 Replacing the Display Screen black= replace screen Screen dim= replace inverterConverts DC to AC powerLED backlight has no inverter (DC power from mobo)Replace inverter
46 Review- 4Q What kind of memory goes in laptops? SODIMMWhat should you do before disassembling a laptop?Unplug, remove battery, remove accessoriesIf your LCD display is dim, what is the problem?Bad inverterWhat is the current type of wireless card in laptops?Mini-PCIe
48 Mobile Device PartsYou can get instructions to replace screen, batteryCould void warranty
49 Field Replaceable Parts You can fix touchscreens, glass, replace batteriesGet parts from manufacturerParts from other sources void warrantyField-replaceable parts:BatteryMemory cardSIM cardSIM cards can also hold user data such as contacts and text messages.
50 Non-Upgradeable Hardware Most components connect direct to circuit boardNo way to upgradeEverything is soldered to a circuit board, sometimes even the battery. This would be non-upgradeable hardware.When a mobile device no longer possesses the capabilities or operates at the speeds required by the user, it must be replaced. Often, old mobile devices can be traded in for credit when purchasing a new one. The items are refurbished and resold or donated. Basic mobile devices can be donated to be reused when they cannot be traded in. Check for local donation programs in your area to find where these devices can be taken.
51 Touchscreens Multi-touch gestures Proximity Sensor Slide/Swipe Double touchTouch screen twice quickly to zoom inTouch the screen twice quickly again to zoom outLong touchTouch & hold until options available (copy/cut/paste)ScrollPinch to Zoom Out/Spread to Zoom InProximity SensorTurns on screen when away from ear; off when near
52 StorageFlash memoryLow-power, reliability, lightweight, small, fast, no noise
53 Connections Wired Wireless MicroUSB Lightning USB-C NFC IR Bluetooth Near field communication (NFC) – NFC enables mobile devices to establish radio communications with other devices by placing the devices close together or by touching them togetherInfrared (IR) – If a mobile device is IR enabled, it can be used to control other IR controlled devices remotely, such as a TV, set top box, or audio equipment.Bluetooth – This wireless technology allows data exchange over a short distance between two Bluetooth-enabled devices or connect to other Bluetooth-enabled peripheral devices, such as speakers or headphones.
57 WearablesWearable devices are clothing or accessories that have miniature computing devicesSmart watchesFitness monitorsSmart headsets (glasses or VR)
58 Specialty Devices Smart Camera E-Readers Phablets Send pics to PC to Cloud wirelesslyConnect to other devices for added featuresE-ReadersLooks like ink on paperDownload content to itLightweight, long battery, great readability in sunlightPhablets5-7” screenSmartphone to tablet
59 Preventive maintenance and troubleshooting for laptops & mobile devices 9.5 & 9.6
60 Preventive Maintenance- Laptop Set a schedule/plan for laptopsWhat 3 things should be included?Cleaning, Hard Drive maintenance, software updatesBe ProactiveWhat should you use to clean laptops?Compressed air, mild solution for outside, lint-free clothCaution: Before you clean a laptop, disconnect it from all power sources and remove the battery.Keep vents clear, display clean, keyboard clean, optical drive clean with cleaning disc.
63 Troubleshooting & Common Problems No displayCAUSES: failed inverter or backlight, laptop on external display settingCan’t display on projectorCAUSES: not connected, display settings/Fn keyDim displayCAUSE: inverter failureFlickering displayCAUSE: backlight, replace screen or laptop ($$)
64 Troubleshooting & Common Problems No PowerCAUSES: plugged in, test outlet, check AC cord in brick, check adapter with multimeterBattery not charging/not holding a chargeCAUSES: battery contacts dirty, defective if very hot or warped, battery life oldKeyboard problemsCAUSES: sticky keys (dirty; replace keys or whole keyboard),
65 Troubleshooting & Common Problems No WiFi connectivityCAUSES: WiFi switch off, lost connection (sign on again), WiFi card bad, check device manager