1. Rotary Club of Alloa Clackmannanshire Collated Feedback July 2012
MEMBERSHIP SATISFACTION SURVEY
Rotary Club of Alloa Clackmannanshire Collated Feedback July 2012
This is the collated feedback of your responses to the Membership Satisfaction Questionnaire.
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Thanks to Celia and Gordon for their assistance in the collation. The responses will remain anonymous, unless individuals choose to identify themselves in public!

2. 38 Questionnaires issued 30 returned =
MEMBERSHIP SATISFACTION SURVEY
38 Questionnaires issued 30 returned =
79%
I have had 30 responses, this gives a <click>
79% return <click>

3. 1. Do you feel welcome in our Rotary Club?
MEMBERSHIP SATISFACTION SURVEY
1. Do you feel welcome in our Rotary Club?
100%
No dissent here.
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100% satisfaction
A big tick

4. 2. Do you feel comfortable sharing concerns with Club Leaders?
MEMBERSHIP SATISFACTION SURVEY
2. Do you feel comfortable sharing concerns with Club Leaders?
97%
Another good news story
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We do not have a problem approaching the Club leadership
A big tick
One member felt that Club leaders have their own agenda and aren’t interested in other ideas

5. 3. Rate the level of Club involvement in various activities
MEMBERSHIP SATISFACTION SURVEY
3. Rate the level of Club involvement in various activities
Like to know more 3 1 2
Membership development 83%
Mentoring & membership education 77%
Local service projects 97%
National / UK service projects 93%
International service projects 97%
Club public relations 100%
Fundraising %
The Rotary Foundation 93%
Fellowship 93%
A high percentage of respondents
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83% reckon that membership development, orientation and education is insufficient
Something the Club needs to address

6. How did you become involved?
MEMBERSHIP SATISFACTION SURVEY
4. Participated regularly in Club projects / activities other than lunchtime meetings?
83%
Main reasons for irregular participation were time constraints and ill health.
All respondents are involved in one aspect or another of Club activities.
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Many would like to increase their involvement
A big tick
How did you become involved?
Volunteered 50%
Was asked 10%
Both 40%

7. 5. Do you think the present Club Committee structure is effective?
MEMBERSHIP SATISFACTION SURVEY
5. Do you think the present Club Committee structure is effective?
Yes = 87%
The vast majority think the present Committee system works well
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Another big tick
Reasons why not:
Too many people involved
Convenors find it difficult to get all members together
Not enough continuity
No reason given

8. 6. Personal involvement in various activities
MEMBERSHIP SATISFACTION SURVEY
6. Personal involvement in various activities
Have been Would like to
involved be involved
Membership development 47% 20%
Mentoring & membership education 23% 27%
Local service projects 70% 7%
National / UK service projects 53% 7%
International service projects 63% 13%
Club public relations 50% 10%
Fundraising 73% 4%
The Rotary Foundation 57% 17%
Fellowship 67% 7%
A high percentage of respondents
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84% reckon that membership development, orientation and education is insufficient
Something the Club needs to address ?
? = possibly some confusion about question – was this taken by some to mean “have been involved in ORGANISING Fellowship”?

9. MEMBERSHIP SATISFACTION SURVEY
7. Satisfaction with personal participation in Club activities / projects
Very = 47% Satisfied = 36% Dis = 17%
Most are either “very satisfied” or “satisfied” with their participation in Club projects.
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Another big tick
Reasons for dissatisfaction:
Time constraints in all cases

10. 8. Rate the costs associated with membership of our CLUB?
MEMBERSHIP SATISFACTION SURVEY
8. Rate the costs associated with membership of our CLUB?
Excessive Reasonable
Club dues % 97%
Fellowship event costs 0% 100%
Meal costs 10% 90%
Raffles/prizes/tickets/sponsorship 3% 97%
Contributions to Rotary Foundation 8% 92%
The majority of respondents thought costs associated with membership were reasonable.
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However, a significant %age (40%) feel that costs associated with raffles/prizes/tickets/sponsorship are excessive

11. 9. Do you enjoy our Club’s weekly meetings?
MEMBERSHIP SATISFACTION SURVEY
9. Do you enjoy our Club’s weekly meetings?
Amount of Rotary content 97%
Length %
Programme organisation 93%
Time for fellowship 63%
Networking opportunity 73%
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80% of respondents rated that Club meetings were excellent or adequate.
A big tick
A similar number feels more time is required for fellowship/networking

12. 10. Aspects of our meeting place.
MEMBERSHIP SATISFACTION SURVEY
10. Aspects of our meeting place.
Service %
Décor / atmosphere 100%
Meal quality %
Meal cost %
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85% of members could not find much to complain about.
A big tick
15%, however, felt that the cost and quality of the meal could be improved.

13. 11. Aspects of our Club Meetings
MEMBERSHIP SATISFACTION SURVEY
11. Aspects of our Club Meetings
Keep it Bin it!
Grace % 3% Charity box % 7%
Bonus ball sweep % 7%
Loyal toast % 17%
Birthday list % 10%
Rotary toast 100% 0%
Change it – 1 each for
Loyal toast
Charity box

14. 12. Suggestions for improving Club meetings
MEMBERSHIP SATISFACTION SURVEY
12. Suggestions for improving Club meetings
Do business before lunch – avoid early leavers missing important Club info
Visits to different areas of interest in the County, e.g. glassworks, old folks home, etc
Meetings on an other day
Evening meetings – if not every week, at least once a month – for the business meeting
This question may have been controversial, however, I was not surprised that the majority of members wanted to look at the timing of weekly meetings
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17% did want to ditch the loyal toast, but with the Lord Lieutenant as an Hon Member and three Deputy Lieutenants as members, including the President, we will not be binning the loyal toast this year!
Consideration should be given to changing to an evening meeting
We should try to ensure that seating arrangements are varied as much as possible on a weekly basis

15. 12 (cont). Suggestions for improving Club meetings
MEMBERSHIP SATISFACTION SURVEY
12 (cont). Suggestions for improving Club meetings
Alternate evening meetings would be good
Is there any way to speed up meal & allow more time for speaker and questions?
Some evening meetings
Evening meetings would suit me better. I feel guilty taking a 2 hour break and have to pay for cover
This question may have been controversial, however, I was not surprised that the majority of members wanted to look at the timing of weekly meetings
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17% did want to ditch the loyal toast, but with the Lord Lieutenant as an Hon Member and three Deputy Lieutenants as members, including the President, we will not be binning the loyal toast this year!
Reconsider times of meetings with a view to attracting new members
More evening meetings
Move to evenings
Have an evening meeting option in addition to the present lunchtime meeting

16. 13. Rate the amount of our Club’s fellowship activities
MEMBERSHIP SATISFACTION SURVEY
13. Rate the amount of our Club’s fellowship activities
Nobody said too many
20% said too few
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80% of respondents thought that the right amount of fellowship activities was available to members
A big tick
80%

17. MEMBERSHIP SATISFACTION SURVEY
14a. Rate the amount of Rotary information provided in Website / Newsletter
Excessive Adequate Inadequate Don’t know
Website 0% % % %
Rotations 3% % %
Most of the respondents thought that the newsletter had the right content and the website needs work.
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But almost 60% thought that the website did not provide sufficient information
Do we have a website?

18. 14b.Which words describe our Website / Newsletter?
MEMBERSHIP SATISFACTION SURVEY
14b.Which words describe our Website / Newsletter?
Web Rotations
Interesting % %
Useful % %
Informative % %
Web Rotations
Boring % 0%
Limited % 7%
Uninformative 10% 0%
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95% of members thought the newsletter was interesting, useful and informative – THANKS!
100% thought the opposite of our website
Other comments:
Website not fully functioning yet / never used the Club website yet
Rotations: should be produced by PR/com coordinator

19. 15. Are Club meetings a valuable use of your time?
MEMBERSHIP SATISFACTION SURVEY
15. Are Club meetings a valuable use of your time?
Score out of 6 (best)
1 – 1 (? Otherwise satisfied)
2 – 0
3 – 2
4 – 5
5 – 11
6 – 8
3 members did not score
4.8
The average score, out of 6.0 was 4.8 (poss 5)
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4.7
A reasonable score, room for improvement.

20. MEMBERSHIP SATISFACTION SURVEY
16. What response do your friends / family / colleagues have to your involvement in Rotary?
Show an interest 80%
Support my involvement 86%
Attend Rotary functions 59%
Have no particular interest 7%
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Virtually all members spouses and partners feel proud of your involvement and a majority also want to be more involved
Inner Wheel extensive club????
Other:
> Business partner does not see value of leaving work for Rotary lunch
> They are surprised at just what Rotary does

21. 17. List three things that make our Club attractive to new members?
MEMBERSHIP SATISFACTION SURVEY
17. List three things that make our Club attractive to new members?
Friendly / welcoming / inclusive / Fellowship
Fun / lack of stuffiness / informal / Good mixture of people 7
Good range of projects / Charitable opportunities 8
Part of a world wide organisation
Active / vibrant / sense of purpose
Location of meeting
Service to the communities 5
Social / business networking / High local profile 6
Club organisation
Quality speakers
Mentioned once; much laughter, good social lunch, accessibility
Here are the main headings put forward by respondents
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22. Opportunities for SERVICE
MEMBERSHIP SATISFACTION SURVEY
FELLOWSHIP
Opportunities for SERVICE
Meeting NEW PEOPLE
FELLOWSHIP
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SERVICE
NEW PEOPLE

23. MEMBERSHIP SATISFACTION SURVEY
18. List three things that could pose a barrier to attracting new members?
Lack of knowledge about / perception of Rotary 4
Age profile
Stigma around age and purpose 2
Small female membership 4
Cost to younger members 3
Lunches heavy on time
Daytime meetings / time of meetings 18
Mentioned once: Ethnic balance, Move around tables,
Associate membership , Office bearers rotate, Too much formality, Too short a time to decide commitment,
Poor mentoring
Here are the most requested issues from respondents
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24. 19. Any further comments MEMBERSHIP SATISFACTION SURVEY
I believe the Club should re-consider the question of evening meetings – changing from a lunchtime to an evening meeting. This would not only suit me personally, but it would also make the Club more attractive to potential new members
We give out Paul Harris Fellowships via the President, which is not correct – it’s a Club award, and it should be known who is responsible for selection
I admire many of the members who work so hard for our Club & community. I hope to be in a position to contribute more when things settle down
Get rid of Districts and the people who are involved. Stop the President awarding Paul Harris medals – most have only been members for a short time and [don’t?] know what the past members have achieved
Give more guidance on what’s acceptable in dress

25. 19 (cont). Any further comments
MEMBERSHIP SATISFACTION SURVEY
19 (cont). Any further comments
We have too many speakers from charities, all banging their own drums, all admirable people, but too many of them is counter-productive and boring. Members, particularly new members, should be encouraged to tell us about themselves and their experiences, or find interesting speakers
Overall I am personally happy with Rotary, but for the future of the Club, we must keep exploring all options available to us to maintain the Club in a healthy state.
Club should be asking chronic non-attenders to explain absences
Club, as we all recognise, is an ageing one & serious consideration should be given to evening meetings. Also, mentoring is virtually non existent – consideration should be given to extending the number of visits prior to deciding whether to join or not

26. 19 (cont). Any further comments
MEMBERSHIP SATISFACTION SURVEY
19 (cont). Any further comments
I have been made to feel very welcome since I joined the Club. I think though that we should be trying to achieve a better gender balance as well as trying to attract younger members and representatives from different ethnic backgrounds.
I feel the Club is vibrant and healthy; however, Society / work environment are changing irreversibly, and we need to think about the future development of the Club NOW and not when it is in decline.
Well done on an interesting questionnaire format. Change and improvement is the lifeblood of such a Club.

27. 20.Conclusions MEMBERSHIP SATISFACTION SURVEY
The Club is healthy, vibrant and motivated; 4 out of every five members returned the questionnaire
2. The survey has highlighted some issues for consideration by the
Membership Service Committee, particularly:
> the on-going development of the Club website
> the mentoring of new Club members
> improving awareness of Rotary Foundation
> continuing attention to the age, gender and ethnic profile
> the time and location of the weekly Club meeting
Conclusions – the main one being that 20 of the respondents identified the time of the weekly meeting as an issue
3. This is part of an on-going process of evolution and improvement – members should always be relaxed about raising any other issues as appropriate.

28. Thanks for your participation!
MEMBERSHIP SATISFACTION SURVEY
Thanks for your participation!
Thanks for your participation, and the next step will be to look at the few areas for improvement and to capitalise on the much of the good stuff that goes on in our Club, day and day out!