1. WEB 434 Week 4 DQ 1 Based on the Jih and Lee (2010) article, how does e-CRM relate to website loyalty? Choose three website features that represent customer-perceived e- CRM value and explain. Based on the Kercher (2010) article, “Customer Relationship Management Selection Guide,” what is the definition of a CRM system? List two features the market leaders in the industry have and describe those features. Check this A+ tutorial guideline at http://www.assignmentcloud.com/WEB-434/WEB-434- Week-4-DQ-1 For more classes visit http://www.assignmentcloud.com