1. Services Capabilities “A Different Approach” Neil Taylor

2. Services – What are the Options? To some clients this is what Services may look like. Lots of Options and how do they fit together? Service Solutions need to show clients A clear Benefits Package.

3. Services – Why? Its very simple: DIVERSIFICATION – Will Give you Growth Risk Reduction Value Creation A short story

4. Services – What do we do/What could we do Emergency 24Hr On & Offshore Support. Parts Queries Handling & Parts Management Internal (CSR) & External Sales Management Break / Fix Resolution Site / Installation Surveys Asset Maintenance & Support Proactive / Preventative Maintenance Asset Integrity Surveys / Equipment Upgrades Embedded Operational Support Client Training System, Process & Operational Improvements Technical Consultancy

5. Emergency Response Packages Preventative & Predictive Maintenance Planning Telephone Support Desktop and 24Hr Client Training Services Parts & Parts Management Programmes Multi Vendor Management Tailored Comprehensive Service Plans Global Services – Enhanced Global Services Enhanced Global Services Contract Management Support Telephone Technical Support Emergency Site Response Operational/Rotational Support Consultancy Support Core Contract Deliverables Call Off Services Preventative Maintenance Spare Parts Training

6. Services – Operational Delivery Plan Having understood the needs, we provide the delivery, through a clear and robust operational infrastructure. Typical 1 Year Plan Contract Management Support Remote Telephone Technical Support Emergency Site Response 3 Month Rotational Support Preventative Maintenance Client Training

7. Support Framework Clients Statement of Requirement System AvailabilityPerformance ImprovementAsset IntegritySecurity of SupplyOperational Efficiency Service Value

8. Asset Management Framework Performance Monitoring Operational Manned Support Commissioning Mid Life Upgrades Consultancy Support Safety Evaluations Services Management Single Source Partner Value Added Services Emergency Response Services Start-up Services Telephone Support Spare Parts & Asset Management Asset Integrity Surveys Preventative Maintenance

9. Asset Management Framework Performance Monitoring Operational Manned Support Commissioning Mid Life Upgrades Consultancy Support Safety Evaluations Services Management Single Source Partner Value Added Services Emergency Response Services Start-up Services Telephone Support Spare Parts & Asset Management Asset Integrity Surveys Preventative Maintenance

10. Support Framework 24x7 365 Telephone Support Network Access to Technical helpline Facility to Access Emergency Response Services Emergency Response Services Emergency Site Response Worldwide mobilisations Personnel & Parts mobilisation Manned Operational Support Asset Performance, Maintenance & Upkeep Onsite “Mission Critical” Operational & Consumable Spares Preventative Maintenance Healthcare Services Spare Parts & Asset Management Site Managed Stock Infantry Offsite provisioned spares supporting Response to Site Services Consumable Stock Management Emergency Action & Project Planning Site Mobilisation Planning Site Definition Document Risk Assessments Follow on Action Planning Warranty Extensions Standard Warranty 12 months Warranty Plus 24 Months Warranty Business

11. Support Framework – CORE SUPPORT Facility to Access Emergency Response Services Access to Technical Support Telephone Support Warranty Standard Warranty Provision Core Support Deliverable embedded within Capital Sales proposals Entrance Support Framework

12. Support Framework – Support Upsell, The MENU Approach Spare Parts & Asset Management Emergency Response Services Performance Monitoring Services Management Mid Life Upgrades Operational Manned Support Decommissioning Services Start-up Services Commissioning Consultancy Support Asset Integrity Surveys Safety Evaluations 24x7 365 Telephone Support Network Standard Warranty Enhanced Warranty

13. Support Framework – Packaged Support Spare Parts & Asset Management Performance Monitoring Services Management Operational Manned Support 24x7 365 Telephone Support Network Standard Warranty Enhanced Warranty Spare Parts & Asset Management Performance Monitoring Services Management 24x7 365 Telephone Support Network

14. Support Framework – Asset LIFE Support Emergency Response Services Services Management Performance Monitoring Operational Manned Support Start-up Services Commissioning Spare Parts & Asset Management Mid Life Upgrades Asset Integrity Surveys Enhanced Warranty Years 1 to 5Years 5 to 10 Years 10 to 20 Decommissioning Services Consultancy Support Safety Evaluations Asset Performance