1. This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other authorised recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Consulting for Cloud: Gartner Vendor Management — Fitness for Purpose Assessment (“Incumbent Cloud Services”) Gartner G-Cloud Service Definition For further information on Gartner support for Cloud initiatives visit: http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 1 Service Description This service is designed for organisations who have implemented cloud services and find that they are not meeting their business and/or operational requirements and other expectations. Gartner will independently assess the overall fitness for purpose of the client’s operational cloud service including the supporting contract by: ■Identifying the causes of the gaps between the Client’s business requirements and the cloud service provided. ■Evaluating the gaps between the cloud service contract and Gartner best practice. ■Validating the quality and completeness of the overall transformation and approach used to implement the cloud service. ■Assessing the service providers overall approach to service delivery and service management.. The assessment is based on the level of compliance with Gartner best practice and the ability to meet the clients requirements by addresses a number of key questions. At the end of the assessment Gartner will deliver a report which will be presented in a workshop lasting up to one day to discuss the key findings and recommended actions. Key Deliverables ■A Fitness for Purpose assessment report that provides: –The overall findings and conclusions plus an Executive Summary describing the prioritised recommendations and actions. –An analysis of the contractual terms and gaps against Gartner best practice. ■Supporting analysis, research, frameworks and other relevant work products. ■A final presentation to Executive Stakeholders. Key Benefits ■The service enables the client to answer the questions: –Why is this cloud service not fit for purpose? –What are the underlying causes? –What are the actions that must now be taken? Price ■Gartner will charge a firm fixed price of £66,858 excl. VAT, incl. all expenses for this service. Gartner Service Definition — Fitness for Purpose Assessment (“Incumbent Cloud Services”)

3. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 2 Approach Gartner Service Definition — Fitness for Purpose Assessment (“Incumbent Cloud Services”) Project Schedule ■Gartner anticipates completion of this engagement within 4 weeks Client Project Team Roles ■Project Sponsor – Budget holder /Service Requester ■Project Manager – Day to day interface to Gartner ■Key stakeholders – Those staff who will be impacted by the implementation of cloud based services ■Week 1: Project Initiation ■Agree detailed plan for coming weeks, including interactions with key stakeholders ■Evaluation of key documentation describing the services ■Gap analysis of the contract against best practice ■Week 2 Conduct Stakeholder Interviews (on-site) ■Conduct interviews with key stakeholders (up to 10), ■Review appropriate deliverables and capture findings to reach consensus understanding on the current situation ■Week 3: Develop Findings and Recommendations ■Establish the recommended roadmap to address the identified causes ■Consolidated the associated risks and determine the mitigation actions ■Week 4: Finalise and Present Report ■Finalise Cloud Service Fitness for Purpose Assessment report ■Present the report and roadmap to executive Stakeholders ■Agree next steps and actions Staff Day rate (as per rate card) Head count Duration MP /VP Per SFIA level 7 16 Associate Director Per SFIA level 4/5 116 Senior Consultant Per SFIA level 3 116

4. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 3 Gartner Service Definition — Fitness for Purpose Assessment (“Incumbent Cloud Services”) Any Additional Information ■There is no additional information related to this service. Prerequisites ■There must be an operational cloud service where there is supporting evidence that the service is not meeting the business requirements

5. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 4 Gartner Service Definition — Fitness for Purpose Assessment (“Incumbent Cloud Services”) Changes to Scope ■The scope of the engagement is defined herein. All client requests for changes must be set forth and explained in writing. As soon as practicable, Gartner shall advise of the cost/schedule implications of requested changes and any other necessary details to allow both parties to decide whether to proceed with the requested changes. The parties shall agree in writing upon any requested changes prior to Gartner commencing work. ■As used herein, “changes” are defined as work activities or work products not originally planned for or specifically defined by this service definition. Assumptions ■The client will designate a project manager as primary point of contact who will work closely with Gartner as needed and will: (a) approve priorities/task plans/schedules; (b) facilitate scheduling of interviews with personnel; (c) notify Gartner in writing of project issues and assist in their resolution. ■Client will review and approve documents within five business days. If no formal approval/rejection is received within that time, the deliverable is considered accepted. ■Client personnel will be made available per the schedule agreed at the project initiation. ■The due diligence (as ‑ is) data is reasonably available via interviews and documentation review. ■Client provides timely access to personnel to be interviewed. These personnel will be able to answer questions, provide documentation and attend sessions. ■Project pricing assumes that Gartner will conduct 10 interviews/workshops over a period of five calendar days and that the client will arrange all sessions with the client’s personnel. ■All data collection/interviews/workshops will take place via phone or in person as agreed at the project kickoff. ■With the exception of meetings and workshops, Gartner work will be performed at Gartner locations. ■Offices, phones, printing/copying and Internet access will be available to Gartner at client locations. ■Gartner will use Microsoft Office for the production of any engagement documentation. ■Any requests for additional information and/or deliverables(beyond the details described in this service definition) that are made will be considered a change in scope and will be handled accordingly (see Changes to Scope). This does not apply to clarification questions.

6. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 5 Gartner Service Definition — Fitness for Purpose Assessment (“Incumbent Cloud Services”) Backup Restore and Disaster Recovery ■The Gartner service under discussion does not require Gartner to manage or store any critical client data. ■Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is no applicable policy needed in relation to this specific issue. Information Assurance ■Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands. ■Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively. Data Restoration ■No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service. Service Migration ■There is no need for a Service Migration plan given the nature of the service under discussion. ■The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor. ■At the conclusion of the service described all deliverables and any supporting information is handed over to the client.

7. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 6 Gartner Service Definition — Fitness for Purpose Assessment (“Incumbent Cloud Services”) Offboarding ■Gartner does not offer offboarding services, however, Gartner will close down the engagement, upon conclusion, ensuring all necessary skills and information are transferred appropriately and in a timely manner to the client. Onboarding ■Gartner does not offer onboarding services, however, Gartner will hold a kickoff meeting with the client to ensure understanding of the engagement objectives, scope, schedule, and milestones, roles, responsibilities and required resources for Gartner and the client. ■Gartner will also discuss anticipated risks and mitigation plans, based on lessons learned from past experience. Gartner will gather any relevant background material from the client.

8. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 7 Gartner Service Definition — Fitness for Purpose Assessment (“Incumbent Cloud Services”) Ordering and Invoicing Process ■Gartner will bill for 100% of the professional fees at contract signing. ■All invoices are payable net 30 days from date of invoice. While Gartner does not itemise billing for professional services, Gartner agrees and will comply with any reasonable requests for records substantiating our invoices. Pricing ■Gartner will charge a firm fixed price of £66,858 excl. VAT, incl. all expenses for this service. Financial Recompense Model ■In the event that a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement. Termination Terms (by Consumer / by the Supplier) ■Services may be terminated without cause by the Customer on at least thirty (30) Working Days’ notice.

9. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 8 Gartner Service Definition — Fitness for Purpose Assessment (“Incumbent Cloud Services”) Service Management ■This is not applicable to this service. The service will be managed as described under the Statement of Work component of this Service Definition. Service Constraints ■This is not applicable to this service. Service Levels ■This is not applicable to this service.

10. © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 9 Gartner Service Definition — Fitness for Purpose Assessment (“Incumbent Cloud Services”) Trial Service ■Gartner does not offer a trial service option in relation to this service. Training ■This is not applicable to this service. ■During week 02 of the service there will be the opportunity for staff to learn about cloud services and the applicability to different situations. Consumer Responsibilities ■Provision of the necessary resources, systems and documentation for review ■Responsible for managing logistics on client’s site for the duration of the engagement ■Assign a client Project Manager to work as a single point contact between the Gartner team and the client ■Identify the right people for the interviews/ workshops, schedule and communicate the intent of the engagement ■Provide facilities for workshops and Gartner Work Space ■Collate and send all relevant data prior to the meeting ■Ensure attendance at kickoff meeting and any subsequent interviews and meetings by Project Sponsor, Project Manager and other key stakeholders, as determined prior, during and post kickoff Technical Requirements ■Gartner will require access to: ■Any information requested (some may be potentially sensitive) regarding the cloud transformation project electronically and /or in paper format ■Cloud Service Provider information electronically and/or in paper format