1. South East Housing Forum 25 May 2016Presented by Jean-Michel Heurtau and Julie Sinclair

2. Page 2 Homeless White Paper

3. Page 3 Vulnerability/ Homeless indicators A Vulnerability and Homeless Indicators may be recorded for the following circumstances Vulnerability Indicator Categories: VI’s Cognitive or neurological impairment Drug / alcohol dependent Homeless Illness / injury requiring frequent treatment Psychiatric problems or mental illness Recent traumatic relationship breakdown, including family and domestic violence Released prisoner Significant caring responsibilities HI’s At risk of becoming homeless Homeless – ongoing Homeless – temporary No longer homeless and not at risk of becoming homeless

4. Page 4 Specialist staff The Department of Human Services works with community organisations to ensure that vulnerable customers receive appropriate and timely referrals to other support and assistance. Social Work The assistance offered by social workers to customers and their families is an integral part of the Department of Human Services service. Social workers give priority to Customers identified as vulnerable or 'at risk‘: –customers present at risk of suicide or mental distress –young people without adequate support –customers with complex personal circumstances including family and domestic violence, homelessness and hardship Community Engagement Officers Financial Information Service Officers Indigenous Service Officers Multicultural Service Officers Grandparent Advisor

5. Page 5 Address options Post Office (PO) Box Local Post Office. Australia Post provides a service whereby customers can receive mail care of their local post office C/O a friend or relative C/O a local service provider. C/O a social worker or Service Centre Manager. Such arrangements are dependent upon locally agreed procedures.

6. Page 6 Department of Human Services Website

7. Page 7 Other services Payment finder is an interactive web-based tool that helps customers find a shortlist of payments that they may be eligible for: Find payments and services relevant to their circumstances from their mobile devices and computers. Step through information when and where it suits them Find Payment Finder on the humanservices.gov.au website. Service Finder is a feature on humanservices.gov.au that allows customers to learn more about the support available to them from government and community organisations outside of the department.