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2. HTT 250 Entire Course HTT 250 Week 1 Assignment Organization Chart Hotel Front Office HTT 250 Week 1 CheckPoint Total Quality Management HTT 250 Week 1 CheckPoint Lodging Properties HTT 250 Week 2 CheckPoint Hotel Price Comparison

3. HTT 250 Week 1 Assignment Organization Chart Hotel Front Office Answer the following questions in 700 to 1,050 words: How is a front office important to a hotel? Which department is most important to the success of the front office and why? How might the front office in a small- or medium-size hotel differ from the front office in a large-size hotel? What front office functions do all three sized properties share? Compare the duties of the front offices of a roadside budget motel and a center-city luxury hotel. What commonalities do these front offices share? What are the most obvious differences? You may use actual hotels as examples in your paper

4. HTT 250 Week 1 CheckPoint Lodging Properties CheckPoint Lodging Properties Resource Ch. 1 of Hotel Front Office Management Answer the following questions in 200 to 300 words What are the different types of lodging properties?

5. HTT 250 Week 1 CheckPoint Total Quality Management Resource: Ch. 3 of Hotel Front Office Management Read Case Study 301 on pp. 91–92 of the text. Assume you are the front office manager for a full-service hotel. Analyze the situation and discuss solutions for improving communication between departments in your hotel. Follow the questions at the end of the case study.

6. HTT 250 Week 2 CheckPoint Hotel Price Comparison This CheckPoint is based off of Discussion Question 2. Resource: Appendix E and travel and hotel Web sites Visit the hotel’s Web site and research its prices, in addition to the two to three travel booking Web sites you researched. Then, call the hotel for their best rate for your dates of travel. Most hotels have toll-free reservation lines.

7. HTT 250 Week 2 DQs

8. HTT 250 Week 3 Assignment Revenue Management Assignment: Revenue Management · Resources: Ch. 6, the Yield formula on p. 172 (Ch. 6), and Scenarios 1, 2, & 3 on p. 179 (Ch. 6) of Hotel Front Office Management · Begin this assignment by answering the following question: How is yield management, or revenue management, used in the hotel industry?

9. HTT 250 Week 3 CheckPoint Average Daily Rate Resource: Ch. 6 of Hotel Front Office Management Assume you are a hotel front office manager. Consult Ch. 6 for details about duties of the front office manager. In 200 to 300 words, answer the following questions: What tools do you possess to develop a higher average daily rate (ADR)? Do you favor higher occupancy or a higher rate? What strategies would you employ to achieve higher occupancy or a higher rate?

10. HTT 250 Week 4 CheckPoint Front Office FAQs Resources: Ch. 7, 8, & 9 of Hotel Front Office Management · Create a frequently asked questions (FAQs) list for your front office employees on how to deal with hectic check in and out situations as well as with guests who claim their bills are wrong. · Include at least five FAQs your staff might ask and provide answers to those in the list. It may be helpful to provide scenarios and suggested steps to improve the situation in the answers. · Write a 200- to 300-word response

11. HTT 250 Week 4 DQs

12. HTT 250 Week 5 Assignment Night Audit Application Resources: Ch. 10 of Hotel Front Office Management Analyze Hotel Affluent’s Wednesday Night Audit in Appendix F. Answer the following questions: In which categories is the hotel closest to reaching its goals? In which categories is it the furthest? What challenges or issues may be affecting the areas where the hotel is not meeting goals? What would you do as the hotel front office manager to address these issues? As a front office manager, why must you know how to perform a night audit

13. HTT 250 Week 5 CheckPoint Night Audit Resource: Ch. 10 of Hotel Front Office Management Answer the following questions in 200 to 300 words: Why is the night audit important? Why does a hotel need to keep track of its financial transactions each day? How has the process of the night audit changed over time?

14. HTT 250 Week 6 CheckPoint Service Management Program Read Case Study 1101 on pp. 332–333 of the text. Answer the question at the end of the case study. Describe two creative ways to present a service management program to persuade manager buy-in. Write a 200- to 300- word response

15. HTT 250 Week 6 DQs

16. HTT 250 Week 7 Assignment Motivation Theories Your hotel front office has enthusiastic, motivated employees, but also has unenthusiastic, obstinate employees. You are concerned that the level of hospitality is suffering. Resources: Ch. 13 of Hotel Front Office Management Answer the following questions based on the scenario: What motivation theories would you apply as front office manager?

17. HTT 250 Week 7 CheckPoint In-house Sales Resource: Ch. 13 of Hotel Front Office Management Answer the following questions in 200 to 300 words: What role does the hotel front office have in promoting other hotel services? Who would you include in a brainstorming session to address improving the point-of-sale office? What ideas do you have for improving the point of sale office? How can front office sales increase the hotel’s bottom line?

18. HTT 250 Week 8 CheckPoint Hotel Security Resource: Ch. 14 and the CPTED guidelines on p. 383 in Ch. 14 of Hotel Front Office Management Select a small, medium, or large lodging property. As director of security, choose three key areas to focus on to improve security while remaining within your budget. Review the CPTED areas on p. 383 of the text and prioritize three areas you think are most important. Discuss, in 200 to 300 words, what you would implement for your hotel. You must explain your decision.

19. HTT 250 Week 8 DQs

20. HTT 250 Week 9 Final Project Appendix B C D A Day in the Life of a Hotel Front Office Manager As the front desk manager for a large hotel with conference space and ballrooms, most of your days are busy; however, today is particularly busy. Your hours are normally 5 a.m. to 5 p.m. but sometimes you stay late if there are situations that require your attention. All week you have been anticipating and planning for the busy upcoming holiday weekend. Two major events are happening: the county

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