1. Unit 9 Communication Services

2.  Describe the components for electronic communication  Explain the purpose of usernames, passwords, and credentials  Manage email folders  Create & send email messages  Receive & open email messages and attachments  Respond & reply to emails  Create an email signature and manage email messages automatically  Create appropriate professional and informal messages

4.  Email  IM  Text Message  VoIP  Online/Video Conference  Chat room  Social Networking  Blogs  Message Boards/Newsgroups

5.  Travels faster than “snail mail”  Electronic paper trail

7.  larry@gmail.com larry@gmail.com ◦ Username ◦ @ symbol ◦ Email domain name  Domain Code ◦.com (commercial) ◦.edu (education) ◦.gov (government) ◦.mil (military) ◦.org (organization)

8.  Web-based Access ◦ Gmail ◦ Windows Live Mail ◦ Comcast ◦ Verizon ◦ Outlook.com ◦ Yahoo  Program on PC ◦ Outlook  Username/mailbox name & password

9.  Samantha Murray works for IBM  IBM’s web site is www.ibm.comwww.ibm.com  Sam’s username is smurray  What would be her email address? ◦ smurray@ibm.com smurray@ibm.com

10.  You know a guy named Bill’s email address ◦ billg@gcsssd.org billg@gcsssd.org  You can’t remember where he works  What would be the web site to find out the company’s name? ◦ www.gcsssd.org www.gcsssd.org

11.  Raquel works at MTV  MTV’s web site is www.mtv.comwww.mtv.com  Which could be her email address? ◦ raquel@mtv.com raquel@mtv.com ◦ raquel@mtv.org raquel@mtv.org ◦ rbruno@mtv.gov rbruno@mtv.gov ◦ rbruno@musictv.net rbruno@musictv.net

12.  What are the three parts of an email address? ◦ Username, @, domain name  Where is email stored, until you are ready to retrieve/read it? ◦ Email server  What kind of communication requires both users to be online at the same time and is real time? ◦ IM and Chat room  Using an Internet connection to make phone calls is known as what? ◦ VoIP

13.  Office program to manage email, contacts, calendar, tasks ◦ PIM (Personal Information Manager)  You can manage multiple email accounts with Outlook

16.  Can access ALL of your email’s from one spot!  Can sync data with other devices  Set up your personal account: ◦ File, Add Account

17.  Send to 1 or more recipients  Cc: (Courtesy copy/carbon copy) ◦ Visible to all recipients ◦ Involved but no direct action  Bcc: (Blind copy) ◦ Not visible to any recipients  Include a brief, descriptive subject  Clear, concise message that’s error free

21.  Watch Video  Teknimedia C2.1-C2.10, C2.15-16 ◦ Outlook Window ◦ Message Folders ◦ Receiving & Viewing Messages ◦ Composing & Sending Messages ◦ Creating a Signature  Name the parts of the Outlook window  Email Extra Credit: ◦ Add your email to Outlook

22.  Message arranged by date (new/old on top) ◦ New ones in BOLD ◦ You can sort & filter list  Folders ◦ Create folders ◦ Delete folders ◦ Move emails to folders

23.  Bold, blue font in subject line; blue bar ◦ Unread email  Inbox Icons  Attachments ◦ Single-click for preview ◦ Click arrow to open, save, or save all ◦ Double-click to open

24.  Click on column heading (arrow indicator)  Search

25.  Reply  Reply to All  Forward

26.  Right-click options  Make new folders  Save an email address ◦ Right-click on email address ◦ Add to Contacts

27.  You want your best friend to see the email you got from your boss. What should you click to send it to him? ◦ Forward  A closed envelope in your inbox indicated what? ◦ Unread mail  Instead of typing your name at the end of every email, you can set it up to Include your name, title, and phone # to be inserted at the click of a button. What is this called? ◦ Insert signature

28.  Teknimedia C2.11-C2.14 ◦ Sending & Receiving Attachments ◦ Replying & Forwarding ◦ Creating a Signature

29.  Names, emails, phone numbers, other info ◦ New >> Contact

30.  Teknimedia  C2.17-C2.23 ◦ Quiz (Score 85% or better)  C2.24-C2.31

31.  Unsolicited bulk messages  Content of email scanned by client software ◦ Sent to Junk folder ◦ If not, identified in Inbox  Suspected spam  Spam also filtered at mail server

32.  Out of Office Response ◦ For internal & external mail  Auto forward ◦ Rule

33.  T or F. Reply to All is the same as reply except your reply goes to all people to whom the original message was sent.  T or F. You can only type one email in the To:  An email address consists of ___ parts.  A file sent with an email is called a _________.  You can use _______ to make phone calls over the Internet.

34.  To avoid sending email you’ll regret:  Get opinions from others  Type the email without the TO: address  Check before you send ◦ Right people? ◦ Proofread  Save as a draft and reevaluate the next day

35.  Teknimedia  C2.32-C2.46 ◦ Quiz (Score 85% or better)  C2.47-50 ◦ Quiz (Score 85% or better)

36.  T or F. Each user on the Internet must have a unique email address.  What’s the difference between Cc & Bcc?  Why is it important to keep the paper trail?

37. Unit 9 Communication Services