1. Equipment and Help Call Management System (EHCMS) PresentedBy Kevin Hsu 3/13/2003

2. Introduction Project description and intended use User profile Design protocols Testing plan Project Demo Questions

3. Project description & Intended use The EHCMS is intended for the librarian to submit help calls and the technical support staff to perform their daily activities, such as managing and tracking inventory and help calls. Statement of problem: Recent merge of the two IT department within Langsam library has prompted the network administrators to streamline the existing system (data are not accurate). Recent merge of the two IT department within Langsam library has prompted the network administrators to streamline the existing system (data are not accurate).

4. (continue) Project Description.. Solution: 1. Use Relational Database management System to create and normalize tables within the database 2. Use the Apache Web server to serve the web application. 3. Use Hypertext Preprocessor – for server side scripting Cascading Style Sheet to apply an uniform style to each documentation JavaScript is used to validate inputs and Hyper Text Markup Language for navigation menu and other controls

5. User Profile Librarian – this group of users’ technical skills varies. They all have had formal training of outlook exchange mail client. They also uses www.libraries.uc.edu to search for books on a daily bases. www.libraries.uc.edu They Will be limited the add a help call function of the web application and view the information on the LIT’s home page.

6. (continue) User Profile LIT Personnel/Administrators – This group has an intermediate-advanced level of technical knowledge. It will require little to no training for this group of users to navigate through the menu driven web application to perform their daily task.

7. Design Protocols Networking Use Apache Web Server application and it’s built-in user authentication Modules Use Apache Web Server application and it’s built-in user authentication ModulesMultimedia Focus on design layout and color schemes will drawn from UC branding web template. Focus on design layout and color schemes will drawn from UC branding web template.Database MySQL – a powerful open source database will be used to create the necessary databases and tables and normalized when needed. MySQL – a powerful open source database will be used to create the necessary databases and tables and normalized when needed.Programming Use PHP, HTML, JavaScript, and CSS to create the front-end to access the database Use PHP, HTML, JavaScript, and CSS to create the front-end to access the database

8. Test Plans Functional Test User Authentication User Authentication System Login window opens Users in the.htpasswd file are able to login. Restricted users are denied access. Logged in users are able to use all menu options Logged in users are able to use all menu options Add new equipment and help calls Update existing equipment and help call Able to delete existing records Able to generate reports

9. (continue) Testing Plan GUI Navigation menu appears on the left of every page Navigation menu appears on the left of every page UC Logo appears one the upper left side UC Logo appears one the upper left side Department name appears on each page Department name appears on each page UC logo links to www.uc.edu UC logo links to www.uc.eduwww.uc.edu Department title links to ucolk7.olk.uc.edu/uclit/default.php Department title links to ucolk7.olk.uc.edu/uclit/default.php

10. Project Demo http://ucolk7.olk.uc.edu/uclit/default.php

11. Questions ???????????