1. CS 578 Information Technology Architecture Lecture 3-4 HCFA Case Study March 12, 2002 March 18, 2003 Shafay Shamail, Ph.D. Associate Professor Spring 2002, Spring 2003 Lahore University of Management Science

2. Information Architecture A Case Study Health Care Financial Administration (HCFA)

3. Information Architecture Information Environment –External factors Business and technology trends Legislative activity Public expectations –Internal factors Overall business situation Existing technology investment Geographically dispersed workforce

4. Information Architecture Information Needs –Major Program Needs Knowledge about beneficiary characteristics, needs and awareness Comparative data, benchmarks and quality indicators Cost and financial data Outcome and assessment data Knowledge of customer expectations and satisfaction –Needs Related to Public Responsiveness Integrated health information User empowering, internet based access to information assets –Needs Related to Management of Human and Technology Resources Workforce skill, training needs, satisfaction, required competencies, industry trends in HRD and HRM Knowledge of IT trends Best practices

5. Information Architecture Information Architecture Strategic Direction –Having well managed enterprise databases within the core, accessed through standardized interfaces

6. Information Architecture Definitions –Data A representative of facts, ideas, or instructions in a formalized manner suitable for communication, interpretation, or processing by humans or by automatic means –Information Data that has been transformed to have business relevance through the analytical behaviour of a human; data in a meaningful association or context –Knowledge Information that has been given business value through the interpretive or reflective bahaviour of a human –Meta data Other data; all kinds of recorded information

7. Information Architecture Data Architecture –Provides a set of data management policies and operating procedures for defining how data will be managed and structures throughout the enterprise Information Architecture –provides a framework of strategies, principles, guidelines, standards, and models that describe major types of business information and guide the management of information assets throughout the enterprise.

8. Information Architecture Major Goals –Insulating operational (transactional processing) systems from large ad hoc queries –Providing access to data not always available in operational systems (summary, historical) –Providing a cross-functional view of data and information –Enabling better end user access through standardized data access methods and business intelligent tools

9. Information Architecture Target Information Architecture –Transactional data stores –Unstructured data and information –Metadata stores –Staged data –Analytical data stores

10. Information Architecture Features

11. Information Architecture Decision Support Data Flow