1. ITIL I NTERMEDIATE - L IFECYCLE - C ONTINUAL S ERVICE I MPROVEMENT (CSI)

2. O VERVIEW  Continual Service Improvement (CSI) is one of ITIL core publications in Service Lifecycle. This course trains participants in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Continual Service Improvement.  This also focuses on the process elements that align business and IT, CSI aims to link IT deliverables to meeting business goals, requirements and service management principles. Participants will be provided with practical and hands-on learning experiences using a scenario- based approach.  Participant’s successfully passing CSI phase would lead to obtaining a Continual Service Improvement (CSI) certification issued by the Cabinet Office, UK, and a step closer to being an ITIL Expert in IT Service Management Certification.

3. At the end of this course, participants will learn:  Best Practice guidance for CSI stage of IT Service Life Cycle.  Ensuring Quality management methods are used to support continual improvement activities  Ensuring that processes have clearly defined objectives and measurements that lead to actionable improvements  Understanding what to measure, why it is being measured & what the successful outcome should be  Achieving overall health of ITSM as a discipline  Achieving current and future business needs  Attaining maturity and capability of the organization providing Continual improvement of all aspects of the IT KEY LEARNING OBJECTIVES

4. Introduction to continual service improvement Continual service improvement principles Continual service improvement processes Continual service improvement methods and techniques Organizing for continual service improvement Technology considerations Implementing continual service improvement Challenges, critical success factors and risks COURSE OUTLINE

5. IT professionals involved in IT Service Management implementation and improvement programs Operational staff, managers and team leaders involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation. TARGET AUDIENCE

6. R EGISTRATION DETAILS CELTEM Learning provide flexible method for registering for our workshops. If you need more information and having any problem, please contact our customer relationship manager. 1. Online Registration Register online in our website celtemlearning.com select workshop you wish to enroll and pay using your credit/debit card. 2. Pay through Cheque / DD Check should be in favour of ‘CELTEM Knowledge Solutions Pvt. Ltd.’ send it to: CELTEM Knowledge Solutions Pvt. Ltd. No.4, 15th Cross, 4th Sector, MCHS, HSR Layout, Bangalore - 560 034, India. You have to register online in our website celtemlearning.com

7. R EGISTRATION DETAILS 3. Online Transfer Transfer fund online to our Bank Account Bank Name: ICICI Bank, HSR Layout Branch, Bangalore A/c No – 035705000395 IFSC Code - ICIC0000357 You have to register online in our website celtemlearning.com