1. Version 1 | Public (DELETE CLASSIFICATION) Version 1 | Internal Use Only Version 1 | Confidential Version 1 | Strictly Confidential© Ipsos MORI NHTS 2014 Bus Services – a summary

2. Version 1 | Public (DELETE CLASSIFICATION) Version 1 | Internal Use Only Version 1 | Confidential Version 1 | Strictly Confidential© Ipsos MORI Satisfaction with bus services Year % satisfied Q2_3 – all Base: valid responses among all cohort respondents c.60,000 2011-14 (cohort) Source: Ipsos MORI

3. Version 1 | Public (DELETE CLASSIFICATION) Version 1 | Internal Use Only Version 1 | Confidential Version 1 | Strictly Confidential© Ipsos MORI 58% 2013 v 2014 2013 Q2_3. Now thinking about roads and transport locally, how satisfied are you with the local bus services? 55% Dissatisfied Satisfied +3 Source: Ipsos MORI 2014 Neither 22% 21% Base: valid responses among all cohort respondents c.60,000 2011-14 (cohort) 21%

4. Version 1 | Public (DELETE CLASSIFICATION) Version 1 | Internal Use Only Version 1 | Confidential Version 1 | Strictly Confidential© Ipsos MORI Very satisfiedFairly satisfied Neither Now thinking about roads and transport locally, how satisfied or dissatisfied are you with the local bus services? Fairly dissatisfied Very dissatisfied Shift in satisfaction among bus users driving satisfaction improvement Non-frequent bus users 2014 Non-frequent bus users 2013 Frequent bus users 2014 Frequent bus users 2013 Base: Valid responses amongst cohort NHTS 2013 – 2014

5. Version 1 | Public (DELETE CLASSIFICATION) Version 1 | Internal Use Only Version 1 | Confidential Version 1 | Strictly Confidential© Ipsos MORI Satisfaction of key indicators Bus fares Frequency of Bus Services Source: Ipsos MORI % very satisfied % fairly satisfied % neither/nor % fairly dissatisfied % very dissatisfied Q9. Satisfaction with bus fares and frequency of services +2 +1 -2 +1 - - 20 40 14 15 11 10 23 25 21 22 - Base: Valid responses amongst cohort NHTS 2013 – 2014

6. Version 1 | Public (DELETE CLASSIFICATION) Version 1 | Internal Use Only Version 1 | Confidential Version 1 | Strictly Confidential© Ipsos MORI Little movement seen amongst frequent bus users as well Bus fares Frequency of Bus Services Source: Ipsos MORI % very satisfied % fairly satisfied % neither/nor % fairly dissatisfied % very dissatisfied Q9. Satisfaction with bus fares and frequency of services +1 +2 +1 -2 +1 -2 28 41 7 12 16 25 18 23 +1 Base: Valid responses amongst bus users NHTS 2013 – 2014 (cohort)

7. Version 1 | Public (DELETE CLASSIFICATION) Version 1 | Internal Use Only Version 1 | Confidential Version 1 | Strictly Confidential© Ipsos MORI + net satisfaction with bus services Q2_3 Net satisfaction with frequency of buses Q9_1 Frequency of services a driver of satisfaction? Source: Ipsos MORI Base: 78 LAs, July-August 2014