1. Lim Sei Kee @ cK

2. Q1 Types of business organizations: a) An organization owned by one person b) A slightly larger organization, which is owned by 2 to 20 people. The owners share the profits and losses. c) An organization in which the number of shareholders (people who own shares) is limited to 50. d) An organization which has no limit to the number of shareholders. Shares are freely transferable through buying and selling in the Stock Exchange.

3. Q2 Work in a group of 4-5 person. Explain how the college office supports the running of the KIGS. [Obtain, process, storing, convey]

4. Q3 1. When an organization becomes very large, the office often plays a very specific supporting role. [T or F] 2. The office is not a business resource and information centre for any organization. [T or F] 3. It is not the responsibility of the office to supply printed materials such as annual reports, publications and research done on the product market. [T or F] 4. The office often provides resources needed for employees to perform the various tasks. [T or F]

5. 5. The office provides communication support for the organization, e.g voice mail, faxes, e-mail facility, Intranet and the Internet. [T or F] 6. Customer interface is not about having direct contact with customers. [T or F] 7. The office do not need to handle customers’ enquiries and complaints. [T or F] 8. Staff who communicate directly with customers are specially trained. [T or F]

6. Q4 Draw an organization chart and explain a) The organization’s set-up, i.e the way the departments or divisions of the organization are arranged. b) The formal channels of communication and reporting, i.e who gives the orders and who takes the orders. c) The job title/ position of every staff member in the organization.

7. Q5 Although the organization chart may differ from organization to organization, the functions of the departments are rather similar. Work with yourself and then share with your friends which department you would like to work for, and why? [Nature of work]

8. Q6 FACT! Even though each department has its own functions, its work is interlinked with that of other departments. This means that departments need information from one another to carry out their duties and fulfill the organization’s goals. Can you think of other ways in which different departments are linked together? [relationships between departments]

9. Done for today. YAY! Next lecture: - Layout of the office (Conventional office vs. open-plan office) PROs & CONs - Health & Safety (safe vs. unsafe) - Lifelong learning? Computer-literate office workers? Virtual office??

10. Last Q. Do you want to go home now? [Y or N]