1. E-Commerce Platform of the Mauritius Post Ltd Jayraj Ittoo Sales and Marketing Manager The Mauritius Post Ltd 18 th May 2016 1

2. Overview of Postal Sector Mauritius Post Ltd A key player on the economic scene Network: 114 Post Office in Mauritius Working towards integrating the 3 dimensional network for offering physical, financial and electronic services to the community at large. 2 PHYSICAL Mail Courier PostRapid/EMS…. Parcels/others Postcode & Addressing System Direct Marketing FINANCIAL Basic Banking PostAssurance PostFinance PostShop Agency Payments ELECTRONIC E-post services E-commerce & Online Payment E-government- Online applications Digital Franking Digital signature Certificates The 3 Dimensional Postal Network

3. More Digital solutions: e-commerce Digital Franking 3 Moving towards the Digital Post….

4. 4 Building E-commerce capabilities on the strengths of the post.

5. 5 The Post: A natural facilitator for E-commerce Post already has the trust of customers and vendors Enables buyers and sellers to exchange physical goods and effect payment electronically or otherwise Provide online sellers shipment facilities to 660,000 postal access points across the world namely UPU members countries

6. 6 Creating new market space for SMEs and Retailers

7. E-commerce options by the Mauritius Post Ltd MPL currently offers 4 ecommerce solutions: ( delivery domestic & foreign ) 1) MPL hosting client products on MPL website and accepting payment; via on-line payment. 2) MPL accepting payment only on its website – online payment solution; a link with client – website 3) Client offering products & payment from own website and MPL caters for delivery; 4) Client hosting own website and MPL offering payment solution at its counters – delivery upon cash / cheque payment. 7

8. 8 Offering affordable and reliable solutions for: Pick-up and delivery via its extended network Web hosting of online shops Online Ordering and Payment Vendor support (Order management) Security, Tracking and Tracing of shipments Key features of Mauritius Post E-commerce business model

9. 9 The Mauritius Post Strategy for SMEs

10. 10 Small and Medium Enterprises Development Authority (SMEDA) To provide a one-stop shop to SMEs for offering:  Turnkey e-commerce solutions: Web hosting and webpage design, online payment solution, conveyancing and other logistics.  Fast Track Facilities for a wide range of services e.g. Postal, Courier, Financial, Insurance, e- services (e.g.e-money transfer), Marketing Support Services (Direct Mail incl. design and printing of brochures.)  Open Days & Promotions of products in Post Offices The Post: Strategy for the SMEs Sector

11. 11 Other Services offered by the MPL to SMEs: 2. Marketing Services 2.1. Design and Printing of advertising materials MPL can assist SMEs with professional graphic design support for designing and printing their communication materials which include stationeries, flyers, and posters through its team of professional graphic artists. 2.2. Unaddressed Mailing Unaddressed Mailing is the door to door delivery of items like flyers and brochures, without name and address of the customer. 2.3. Direct Mailing services Direct Mailing service caters for the delivery of flyers or other mail to targeted customer segments. The Post: Strategy for the SMEs Sector

12. 12 Other Services offered by the MPL to SMEs cntd: 2. Marketing Services cntd: 2.7. Display of Advertising Materials & Samples in Post Offices MPL may consider the possibility for SMEs to display selected sample of products in Post Offices for reaching specific customer segments like tourists, businesses etc. 2.8. Sales of SME products in selected Post Shops MPL may offer SMEs the possibility to sell selected products in its Post Shops. 3. Financial Services Basic banking service at the Mauritius Post counters for MauBank customers. The Post: Strategy for the SMEs Sector

13. 13 Other Services offered by the MPL to SMEs cntd: 4. E-post services 4.1. E-Money Transfer Local money transfer facilities through the post office network International Money Orders. 4.2. Internet Services SME’s can use the internet facilities in post offices for communicating with their suppliers and customers and other stakeholders. 4.3. Organization of Events & Open Days at selected Post Offices and at the Exhibition Gallery of the Postal Museum MPL can offer SMEs the opportunity to promote their products and services in Post Offices and at the Exhibition Gallery of its postal museum. The Post: Strategy for the SMEs Sector

14. Online purchase from International E-commerce Platforms EBay Amazon Alibaba Other websites 30 to 40 % increase 20 15. 14

15. E-commerce and online payment platform www.mauritiuspost.muwww.mauritiuspost.mu … 15

17. Parcel Post Office with upgraded infrastructural and automated software

18. Q&A? 18

19. Thank You 19