1. Milwaukee Area Technical College Matcitsupport.org

2. TAACCCT INTERFACE is the grant from DOL to help re- educate and re-train people. The Primary intent of the TAACCCT INTERFACE program is to meet the educational or career training needs of workers who have lost their jobs or are threatened with job loss as a result of foreign trade by funding the expansion and improvement of education and career training programs that are suited for these individuals. INTERFACE focuses on two components of IT: –1) basic computer literacy skill development and –2) information technology-related career pathways that lead to family sustaining wages in high growth occupations. 2

3. MATC offers multiple options for people looking to acquire IT Skills: Programs that can be completed in 1 semester: Service Center Technician Certificate Microsoft Enterprise Desktop Support Technician Certificate Level 2- Service Center Technician Certificate (CompTIA Net+, CompTIA Security+, ITIL, HDI) Advanced Technical Support -Apple (ACSP), Mobile Devices and Tablets (CompTIA Mobility+) Certificate 2 year associate degree program: IT Computer Support Specialist Associate Degree program I 3

4. The IT world has created exciting opportunities for anyone seeking a job in the technical world Of those many jobs, the technical support position offers several advantages: Salary Working Conditions Leading Edge Technology Career Growth and Portable Skills Technical support personnel are typically among the brightest technical professionals, and must be ready to support other technology (programmers, operators, hardware engineers) and non technology specialists (business, medicine, etc) 4

5. High IT job growth anticipated in Wisconsin National Median Annual pay is $48,900 ($23.51 per hour) according to US Department of Labor Average Annual wage in WI is $41,000 Employment growth projection between 2012 and 2022: 17% (faster than average) More support services will be needed as organizations upgrade their computer equipment and software A lot of current job openings available on IT Career sites (www.moster.com, www.milwaukeejobs.com, etc)www.moster.comwww.milwaukeejobs.com 5

6. Milwaukee Area Technical College

7. Classes that prepare students for industry certification exams – IT Support program offers courses covering soft skills, IT processes, security and hands on experience – Specialization in Microsoft Windows 7 and Windows 8 Enterprise Support – Soft skills courses for Support Center Analyst (HDI SCA, HDI DST) – Apple OSX Support Technician Training (Apple OSX Client and Server) – Mobile Device Administration, Troubleshooting and Support – IT Courses taught by IT Instructors with relevant industry expertize and strong IT expertize 7

8. Classes offered in the Summer, Fall and Spring Semesters at Downtown, South, North and West campuses Each Certificate courses can be completed within one semester (15-16 weeks) Courses within each Certificate provide solid preparation for the industry-standard certification, including the skills essential for a successful entry-level IT Professional Education will help you secure jobs in IT Computer Support field 8

9. Course #Course NameService Center Technician Certificate Microsoft Enterprise Desktop Support Technician Certificate Level 2 – Service Center Technician Certificate Advanced Technical Support – Apple, Mobile Devices and Tablets COMPSW-106Introduction to MS Office ITNET-101Network Communications (CompTIA Net +)3 Credits ITSUP-101Computer Information System Fundamentals3 Credits ITNET-110Manage Windows Desktop Client OS3 Credits ITSUP-102CompTIA A+ Essentials4 Credits ITSEC-124Network Security (CompTIA Security+)3 Credits ITSUP-108Enterprise Desktop Support Technician2 Credits ITSUP-140Support Center Analyst (HDI SCA, HDI DST, ITIL)3 Credits ITSUP-150Emerging Tech (Mobile Device Repair)3 Credits ITSUP-152Apple OSX Certified Support Professional3 Credits IT-107Social Networking and Communication ITNET-153Mobile Admin (IOS, Android, Windows)3 Credits ITSUP-176IT Project Management ITSUP-198Computer Support Internship ITSUP-199Computer Support Final Project ITNET-112Microsoft Server Administration3 Credits TOTAL10 Credits11 Credits9 Credits12 Credits 9

10. SemesterCourse #New in 2014Course NameIndustry Certification Credits 1COMPSW-106Introduction to MS Office 3 1ITNET-101Network Communications (CompTIA Net +)COMPTIA Net+3 1ITSUP-101Computer Information System Fundamentals 3 1ITNET-110Manage Windows Desktop Client OSMCITP (70-680)3 2ITSUP-102CompTIA A+ EssentialsCOMPTIA A+4 2ITSEC-124Network Security (CompTIA Security+)COMPTIA Security+3 2ITSUP-108New in Fall 2014Enterprise Desktop Support TechnicianMCITP (70-685)2 2ITSUP-140New in Fall 2014Support Center Analyst (HDI SCA, HDI DST, ITIL)HDI SCA, HDI DST, ITIL3 3ITSUP-150New in Fall 2014Emerging Tech (Mobile Device Repair) 3 3ITSUP-152New in Fall 2014Apple OSX Certified Support ProfessionalApple ACSP3 3IT-107Social Networking and Communication 3 4ITNET-153New in Fall 2014Mobile Admin (IOS, Android, Windows)COMPTIA Mobility+3 4ITSUP-176IT Project Management 3 4ITSUP-198Computer Support Internship 2 4ITSUP-199Computer Support Final Project 1 ElectiveITNET-112Microsoft Server Administration 3 TOTAL45 10

11. Web Site Demo

12. Learn more face to face on how to get Hired for the first Information Technology job in Milwaukee Area Become a fan of MATC IT Support page on Facebook and learn how to get hired for your first IT job Join MATC IT Support group on LinkedIn and learn how to get hired for your first IT Job Join Google+ Community – MATC IT Support – Get Hired for your first IT Job 12 Make sure to check out IT Support program at http://matcitsupport.org http://matcitsupport.org