1. Snohomish County Coordinated Entry Intake and Assessment 1

2. Coordinated Entry and Assessment “ A single place or process for people to access the prevention, housing, and/or other services that they need ” Uniform screening and assessment Prioritization and program matching Connections to mainstream services More efficient access to appropriate programs for consumers: fewer calls, fewer screenings, less guesswork 2

3. Coordinated Entry Process Assess households needs. Advise households on whether or not a community resource is available to meet a particular need. Educate households on what they can expect. 3

4. Individual or family will imminently lose their primary nighttime residence within fourteen (14) days. Imminently Homeless Individual or family has a primary nighttime residence that is a public or private place not meant for human habitation or an emergency shelter or safe haven. Literally Homeless Literally homeless or at risk of becoming literally homeless due to a domestic violence situation that makes the current living situation unsafe. Fleeing or Attempting to Flee Domestic Violence 4 Eligibility for Navigation Services

5. Coordinated Entry Sites 5 2-1-1 Catholic Community Services Central County Volunteers of America Sky Valley Cocoon House Domestic Violence Services of Snohomish County Snohomish County Veteran’s Assistance Volunteers of America Everett and North County YWCA Lynnwood- South County

6. Coordinated Entry Sites Site Coordinated Entry Assessment and Services Homeless Prevention Assessment and Navigation Housing Assessment and Navigation 2-1-1 x x CCS x Cocoon House DVS Veteran's Assistance VOA- HATS x VOA- DRC x x YWCA x 6

7. IIF Homeless Prevention: Imminently homeless or attempting to flee DV 7 A Homeless Prevention Navigator will work with the household directly to develop an Action Plan, make direct referrals to service partners and mainstream services. Health Care Mental Health and Substance Abuse Services Transportation and Childcare Social and Family Support Education, Employment or Job Training Income and Benefits Safety and Security

8. IIF Housing : Literally Homeless. Chronically Homeless or Fleeing DV 8 A Housing Navigator will work with the household directly to develop an Action Plan, make direct referrals to service partners and mainstream services. Health Care Mental Health and Substance Abuse Services Transportation and Childcare Social and Family Support Education, Employment or Job Training Income and Benefits Safety and Security

9. 211 Calls 2015 All Calls1 st Quarter2 nd QuarterTotal Calls 6,950 7,640 14,590 Referrals 11,729 12,72424,453 9

10. 211 Housing Related Calls 2015 Housing Related1 st Quarter2 nd QuarterTotal Shelter 819 8791698 Housing/Low-Cost Housing 901 1046 1947 Rent/Mortgage/Moving Assistance 7918601651 Total 251127855296 10

11. 211 Coordinated Entry 2015 Coordinated Entry1 st Quarter2 nd QuarterTotal Homeless 121305426 Prevention 110273383 Domestic Violence 226688 Total 253* 644 897 11

12. Needs and Barriers Financial Employment Mental Health Support Substance Use Support Transportation Childcare Criminal History Eviction History 12

13. Managing Expectations What do people want? Financial Support Immediate Housing Someone to fix it What can we do? Listen – be empathetic Identify other services/referrals the caller may access Complete the coordinated entry intake 13

14. Coordinating with navigators/other system partners Meetings Sharepoint HMIS 14

15. What is it like being the first point of contact for the system? Many callers are emotionally charged. Their call to 211 is often crisis driven. Callers may lack the networks they can turn to for support(family /financial). Caller identified needs exceed available resources. 15

16. YWCA Housing Navigator 16 What do you do ? Assessment of Needs Action Planning Referrals and Coordination Flex Funds How do you help people get housing? Systems Education Identifying Goals Barrier Removal What other services do people need and/or want? Moving Assistance Transportation Communication What is going well? Flex Funds are helping Access Better Coordination and Efficiency Consumers Better Educated Less Wait for Help What are the gaps? Rent is Expensive Low Vacancy Rates More Intensive Assistance Needed for Seniors and Disabled and Not Enough Housing Options