1. © Copyright 2004 Frost & Sullivan. All Rights Reserved. U.S. Point of Decision Kiosk Markets Cost and Design of PoD Kiosks Meet Pressing In-store Marketing Needs of Retailers Information and Communications Group “In a climate of converging positioning strategies among retailers, the focus on in- store experience as a differentiator is being renewed. PoD kiosks are meeting the need for low-priced devices that demand minimal space.”

2. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Industry Trends  Focus on customer service as a differentiator gaining momentum in retail industry  Downward spiral of technology prices  Revisions to item pricing regulations exempt retailers deploying price verifying PoD kiosks from expensive compliance  Retailers’ employee woes increasing, leading to a greater reliance on self-service technology  CPG marketing budgets transitioning from mass marketing to micro marketing including in-store communication

3. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Key Features Frost & Sullivan Provides:  Detailed insights into recent developments and trends  Market drivers and restraints  Analysis of retail industry segments in terms of their likelihood to adopt PoDkiosks  Analysis of PoD kiosk applications: - Current stage of applications along the POD kiosk product life cycle - Expected time frame in which applications will reach growth phase - Analysis of co-existence of various applications

4. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Key Features (Cont’d) Frost & Sullivan Provides:  Models of deploying PoD kiosks - Retailer led - Product category led - CPG manufacturer led - Third-party led  Comprehensive competitive analysis - Market share analysis - Profiles of participants and their strategies - Positioning companies by market penetration and ability to execute - Positioning companies by price and performance ratios  Market forecasts and opportunity analysis

5. © Copyright 2004 Frost & Sullivan. All Rights Reserved. What We Offer  Coverage: the United States  Proven methodology encompassing extensive primary and secondary data and research  Credible data and analysis highlighting industry dynamics to help you create precise business plans  Focused information and strategies that cover business and technology issues

6. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Who Will Benefit? Current Market Participants  Find out how you compare to the competition  Assess current and future drivers and restraints  Determine and exploit new market share opportunities Value Chain Participants - Content Management/Application Software Providers/Display/Printer Manufacturers  Understand developments in the customers’ market  Assess opportunities for entering the market  Develop partnerships with value chain constituents

7. © Copyright 2004 Frost & Sullivan. All Rights Reserved. Who Will Benefit? (Cont’d) New Entrants/Allied Technology Manufacturers (Kiosk Manufacturers)  Analyze challenges associated with the industry  Calculate time scales for strategy implementation  Position yourself to capitalize on the market’s unmet needs Investment Community  Analyze long-term strategies of PoD kiosk companies  Determine which participants will outperform the competition  Assess attractiveness of investing in the PoD kiosk markets

8. © Copyright 2004 Frost & Sullivan. All Rights Reserved. 3M Touchsystems Acer Display Active Decisions, Inc. Apunix Computer Services AU Optronics Corning Display Dakis Decision Systems, Inc. DuPont Eastman Kodak Co. Elo Touchsystems Gempsy, Inc. Hand Held Products, Inc. IEE, Inc. Key Market Participants Microsoft NCR Copient NEC Netkey, Inc. Planar Systems, Inc. RedDotNet, Inc. Samsung St.Clair Interactive Communications, Inc. Symbol Technologies Telpar Toshiba Unicomp, Inc. Zebra Technologies

9. © Copyright 2004 Frost & Sullivan. All Rights Reserved.  Call toll free 877 GO FROST (877.463.7876)  Fax toll free 888.690.3329  E-mail myfrost@frost.com  Visit www.frost.com For More Information