1. QSEN into Practice! Southwest General Health Center Middleburg Heights, Ohio 358 bed suburban hospital Partnering agreement with University Hospitals of Cleveland Mission: “Health is our Passion, Quality is our Focus and Compassion is our Way.”

2. QSEN Competencies Patient Centered Care Teamwork and Collaboration Evidence Based Practice Quality Safety Informatics

3. Patient Centered Care Teach-Back Methodology is standard for all patient education Cultural Diversity Resources for nursing on hospital intranet Communication Dry Erase Boards Patient Portal IPOC: Interdisciplinary Plans of Care

4. Teamwork and Collaboration Nursing Standards Committee writing Clinical Policies, Nursing Guidelines and Nursing Medication Guidelines Nursing Councils with front line staff IV Drugs Approved Administration Resource created by Pharmacy and Nursing Subject Matter Expert (SME): staff members who take other clinicians’ questions/comments about the EMR to IT-Clinical Informatics

5. Teamwork and Collaboration cont. Clinical Educators participate in interdisciplinary team rounding on the clinical units. QSEN competencies infused into our Scope of Service documents. QSEN introduced to Human Resources personnel for inclusion into RN job descriptions, annual evaluations.

6. Evidence Based Practice Lippincott On-Line Resources for Skills, Procedures, Nurse Advisor and Staff Development. Lexicomp On-Line Medication Resource. Nursing Practice Manual including Evidenced Based resources in the creation of Clinical Policies and Nursing Guidelines.

7. Southwest Nursing Practice Manual

8. Quality RN Orientation Checklists Standardized for every nursing area and contain the six QSEN Competencies, Knowledge, Skills and Attitudes. Clinical educators participate in daily safety huddles: DCI = Daily Check Ins. Collaboration with Nurse Quality Department and the NDNQI Data reports.

9. Quality cont.

10. QSEN

11. Quality cont. Clinical Educators available on Vocera (wireless communicator), readily accessible to support nursing with evidenced based resources.

12. Safety Hospital Intranet with: – Equipment tab for nursing. Contains videos, quick reference guides and instruction manuals for nurses.

13. Safety, cont.

15. Safety cont. – Toolkits tab for nursing. Contains handouts from recent educational offerings.

16. Informatics Pyxis Workflows created for nursing. Restructuring of Hospital Intranet Resources for Nursing. Enhanced Tracking Guide in our Emergency Department. Sepsis/SIRS Discern Alerts. Front line staff working with Information Technology on VTE Prophylaxis and documentation in the EMR.

17. New! Pandrangi Tower

18. Pandrangi Tower, cont. 8-bed Neighborhoods Caregiver Zone Patient Zone Family Zone All equipment/resources within 60 feet of the patient Surgical Floor, Medical Telemetry and Progressive Care Unit all opening this month!

19. Tower Education

20. Outcome Measurements

21. QSEN into Practice Contact us for more specifics at: mkrivanek@swgeneral.com mcampobasso@swgeneral.com bweese@swgeneral.com sblackmur@swgeneral.com May the QSEN force be with you!!