1. Crisis Management Debt & Crisis Review

2. Crisis management is the term we use to indicate that the client has a situation where the business cannot go forward unless the situation is dealt with.

3. Crisis Review Most crisis situations are centred around debt and/or cash flow Sometimes the crisis may be personal or specific to an incident Often the only way to go forward is to refer the client to an Insolvency Practitioner or advise that the client needs to dissolve the company. Whereas we do not handle the liquidation of a company, we can 'hold the clients hand' throughout the process and ensure that accounts and explanations are ready for the official receiver. We do make a charge for this depending on the amount of work we do. Sometimes a situation can be dealt with by finding suitable investors, here we may charge for business plans Often we can introduce better management or business development processes. There are many ways to deal with a crisis, the more information we have the better we can consider the situation and make more informed decisions.

4. Crisis Triggers Crisis Situations are usually alerted via examination of the accounting records when preparing accounts Post or contact to our address in regard to a client Meetings & Reviews with or calls from clients

5. Crisis Review However the situation is recorded, a task will be created to alert you to call the client and conduct a Crisis Review

6. Debt & Cash Flow Appraisal Go To the Account Create a new review Select Debt & Cash Flow Appraisal Complete with client The task will also indicate the debt signal record which will give you more specific information about the issue

7. Review Approach Remember when approaching client with this subject that it can be quite a sensitive area and clients may not wish to discuss the issue with someone they don’t know At this point simply transfer to Tony or advise the client that you will get Tony to Call – then update and assign the Task

8. After the Crisis Review & Fact Find After you have completed the review, the results will be analysed and suggestions for schemes or ideas to remedy the issue You will receive a task with instructions of what to discuss with the client, or a request for more information, or notification that because of potential complexity of the situation, a more experienced person will be dealing with the case

9. Crisis Management Crisis Management is often about: Putting things in perspective Giving client some breathing space Have good bookkeeping routines Have good management & operational controls Face the issue Negotiating with creditors Restructuring the company Sesible Liquidation or closing

10. Crisis Management We have had significant success in helping clients to recover from crisis, simply by ensuring proper appraisal & management takes place We generally charge fixed fee depending on what service we have performed or introduced

11. Crisis Management Tasks Initial Tasks are generated based on debt signals, discussions or third party contact and can be automated or specifically assigned to you

12. Crisis Management Crisis Planning can very easily slide into grey areas and be illegal (research phoenix & carousel frauds) Clients are generally not looking to do anything illegal but they are often unaware of the difference between avoidance (can be naughty) and evasion (always very, very naughty) – In actuality it is often difficult to know the difference even for experts! Which is why it is best to simply complete the review, note any queries or problems and let a more experience staff member ensure not only the viability of a vat saving idea but the legality of the idea

13. Crisis Management If the prospect asks any specific questions or issues either transfer call to Tony or advise the client that you will get one of the accountants to call them back – set up a task, finish the review and update the Account records

14. Crisis Appraisal There will be one of four responses 1- OK go ahead with Review Now Set up the Crisis Review Record and complete

15. Crisis Appraisal 2 Reappoint to Another Time Reappoint and set up a task – share the task with yourself to make sure it is you that calls

16. Crisis Appraisal 3 – Client is not Interested in discussing Update the Salesforce Fields with the reasons why and or the general response fields

17. Crisis Appraisal 4 – Client is uncontactable Simply tell note the task accordingly and assign to manager Obviously after a reasonable amount of calling

18. Commissions The sale process has 4 commissionable levels and is payable when the first instalment is received after sign up. 1 Opportunity gen (accountants) 2 Appraisal 3 Analysis 4 Negotiation & close

19. Essential Research READ More about Crisis Management on: Team Zone Business Edge TV Solutions CRM Resource Site The internet

20. Go be an Expert on Crisis & debt Management