1. Making Data Standards Work Future direction of data standards Ian Singleton IEG4 Co-development Manager Ian.singleton@ieg4.com 07747560429 An outside view from a solution provider 25 th April 2016

2. What I will say today Introduce myself and company We have a vision But what gets in the way A direction for standards? LGA Service Finder project Suggestions for the future Conclusion

3. My background Ian Singleton: MSP, PRINCE2, DSDM, CITP, CPPM 15 years at Sefton Council - from HR to COBOL to PM First programme manager at NWeGG (now iNetwork) esd-toolkit programme manager at IDeA (now LGA) LeGSB programme manager & support (now iStandUK) GovConnect business change manager (became PSN) NPIP project manager (resulted in Circles of Need) National Innovation System - DWP & BIS VCFDirect – Directory of services for Sefton CVS Socitm – Director of Member Services (2013-2015) Now Co-development Manager at IEG4 (Sep 2015 to date)

4. IEG4 Co-development Approach Start: Life improvement with expected saving area (reduction in demand) Any co-development project will start with an opportunity to improve a life and some ideas of where the savings might be expected. These will be explored and the software designed to deliver the required benefits and resulting qualified savings 1, Understand… …the customer demographics; customer aspirations, issues, barriers, needs; stakeholders, issues/risks, complementary services and context; current process, standards, data sets and the cost drivers; saving areas 2, Challenge… …the existing process for duplication, automation, opportunity to be proactive, self-help, easier access, improve eligibility check, easier application, greater awareness, data capture, data reuse, role consolidation, similar/complementary services 3, Design… …to achieve the saving areas, meet the user personas and use cases, ensure the user interface is easy to enter data, displays it in a digestible way to enable and enhance the work, to provide management info 4, Develop… …a prioritised roadmap with a prototype, proof of concept, minimum viable product, version 1. Agile approach with usability sessions and constant user review. Software is coupled together using existing IEG4 components.

5. We have a vision for public services…..that they will: take a holistic view of a person’s quality of life join things up so that a person needs only minimal effort to access services across areas of need combine their resources to optimise public spend & efficiency provide policy decision makers with evidence from across different services and organisations but there is a problem that has been with us for a while now…

6. ..Silo working

7. Silo working

8. Continue to focus on resolving silo working Support a single point of contact, multi-agency working and a holistic view Support making every contact count Define common ways to understand people’s needs Understand the relationship between people and assets Ensure information provided is up to date Give confidence in the information being provided Allow an end-to-end process to be transacted across organisations Ensure consistency in service provision Save time and effort in re-keying information Minimise errors in data collection and manual verification Avoid costs in reusing data Avoid costs in attribute exchange Avoid costs through suppliers providing applications that they know can be used by anyone Aggregate data from different organisations/systems for policy & management decisions A direction for data standards ?

9. LGA Service Finder Project Challenge Can we use data standards to identify which services might be appropriate to a person’s situation/circumstances/needs

11. LGA Service Finder Project take a holistic view of a person’s quality of life Help people find services that will meet their need/wants join things up so that a person needs only minimal effort to access services across areas of need Single place to visit for all appropriate services from across the sector combine their resources to optimise public spend & efficiency Cost avoidance - developing a service directory provide policy decision makers with evidence from across different services and organisations Needs expressed, searches undertaken, services of interest, services consumed, service feedback

12. Suggestions for the future Do look at using standards by default Don’t do a ‘standards’ project, focus on a circle of need, identify potential savings then deploy standards to improve lives and make savings Do train your business transformation staff in open data, linked data and big data Don’t create your own digital silo’s, adopt existing standards, work with the custodian Do decouple your application from your data so that you can provide the local agility - local styling & branding, way of doing things So…Future direction for standards?

13. Future direction for standards? Everyone agrees that standards should… continue to focus on resolving the problem of ‘silo’ working But… Let’s focus on senior management to understand the benefits of standards, transformation managers to understand the difference between open, linked and big data and create… a culture of adopting standards as the means to focus on improving lives and saving public spend!

14. Thank you for Listening Any questions? Ian.singleton@IEG4.com Co-development Manager 07747560429