1. Presentation On How is ITS improving bus system management in India Presented By. Alok Sethi DGM – IT,Transportation Technology Solutions

2. Company Overview Delhi Integrated Multi-Modal Transit System Ltd. (DIMTS) is an urban transport and infrastructure development company committed to build and deliver quality infrastructure Equal equity partnership of Government of National Capital Territory of Delhi (GNCTD) IDFC Foundation (a not-for-profit initiative of IDFC Ltd.) IDFC is India’s leading infrastructure financing institution set up in 1997 by the Government of India to catalyze private investment into infrastructure development

3. Business Divisions DIMTS has a team of experts and professionals in the fields of urban transport planning, engineering, public transport operations, PPP advisory, Planning, Scheduling, Monitoring and related fields. They bring with them a wealth of experience, having worked in various Government departments as well as leading private companies such as IDFC, IL&FS, TCS, IBM, L&T, DMRC etc. Transport Planning Comprehensive mobility planning Route Rationalization Urban Mass Transit Corridor Planning and Design Traffic simulation Advisory Services Feasibility Analysis Project Structuring PPP Advisory Bid documentation Bid process management Engineering Design Project Management Construction Supervision Independent Engineering Services Operations Bus Concession Management BRT Corridor Management Operations Control Centre Smart-card issuance management Transport Technologies Automatic Vehicle Location Electronic Ticketing Passenger Information Systems Intelligent Signaling Identity Management Railways Alignment and Track design Signaling

4. Single largest public service vehicle AVL system in the country Covering – DTC : 3782 buses – Cluster Buses : 1650 buses – Enforcement Vehicles : 33 nos – Bluelines : 1962 buses – Public Service Vehicles : 35000 Vehicles – AutoRickshaws : 75000 One of Largest Device Vendor independent system over 40 different Device vendors empaneled in Various Categories. Mobile App – Pooch-O for Multi-Modal travel options. ( Bus, Auto, Taxi, CarPool, Parking) Online Parking management for 100 Location in NDMC area. Implementing Intelligent Signaling in 2 Cities. DIMTS ITS Platform- Where We are

5. City Bus Services Management

6. Delhi Transport Corporation State owned Fares set by Government Gets gap-funding from the Govt. No ITS for performance monitoring Private Stage Carriage - Bluelines A few buses per owner Fares set by Government Fare box only source of revenue Entire market risk borne by operator Every reason to cut corners & recover costs ASAP DIMTS conceptualized the scheme of corporatization of private stage carriage buses. Under this scheme 657 bus routes of Delhi were grouped into 17 clusters. Each cluster serviced by both, Delhi Transport Corporation and a private operator. Changing Face of Delhi Bus System : Bus Clusters

7. A Transit Service that is – Integrated – Reliable – Safe – Economical Bus Service – Key Parameters

8. ITS for Bus System: Mapping Stake Holders Commuter Perspective Operations Perspective Which bus should I take to reach my destination??? When is the bus coming??? What is the bus schedule & route?? Where are the buses?? Is any of the bus over- speeding? Has there been any accident? Is any of the bus over- speeding? Has there been any accident? Are all the buses operating as per schedule? Are there any breakdowns? Are all the buses operating as per schedule? Are there any breakdowns? Management Perspective Revenue earned Per Bus Per Route By Conductor Passenger Profiling? Revenue earned Per Bus Per Route By Conductor Passenger Profiling? Facilities for commuters Transport facilities during festival seasons Driver and conductor Appraisal Facilities for commuters Transport facilities during festival seasons Driver and conductor Appraisal MIS Reports on Fleet Usage Violations Incidents Provided with Graphical and Chart formats of the above MIS Reports on Fleet Usage Violations Incidents Provided with Graphical and Chart formats of the above

9. Resource contract No transfer of revenue risk to bus owner Revenue goes to a pool Key Facts Contract Type – Gross Cost Unified Time Table (UTT) Public and Private operators will follow Unified Time Table to ensure timely and reliable bus service to public. Bus Cluster Scheme – Key Features Routes clustered (657 bus routes distributed into 17 Clusters) so as to leverage network synergies. Public Operator (DTC) and Private Operator to share fleet 50 (DTC): 50 Private ratio Currently Over 1650 Buses in 9 depots. Conductor deployed by DIMTS is around 5000. Schedules creation and Management – Schedules Over 18000

10. The Concessionaire ensures drivers are qualified and medically fit Special training sessions organized for drivers with bus manufacturer, Traffic Police and through Driver Training Schools Ticket collectors (conductors) are deployed by DIMTS All conductors are well trained through rigorous training process. Fare collection through Electronic Ticketing Machines to plug leakages Changing face of Delhi Bus System : Bus Clusters

11. Performance Regime – Structure of Penalties and Bonus Penalty on per bus basis for category-wise infraction Deduction for service failing to meet minimum performance standards Payment for basic service output In terms of volume of service provided Cleanliness /Condition Basic Reliability Non-Operated Mileage Elements at Risk proportional to kilometres not run or service standards below minimum specifications Deduction for service not operated due to factors within operator control Payment for service exceeding minimum performance standards Overall Performance Reward (incl. Punctuality) In the present operations in Delhi, the operator faces performance deduction or get incentive based on performance vis-à-vis benchmarks.

12. ITS Components

13. GPS based vehicle tracking o Tracking on GIS maps own @ 1:2000 scale o Route wise tracking and vehicle running information o Monitor out shedding and route deviation of the fleet. Handheld ETM based ticketing Passenger Information System o LED Boards at bus stops and other key locations o Integration with In-Bus Announcement System o Mobile based public transit application o Web interface for journey planning ITS Components

14. What Decision makers get: Dashboard

15. What Operation Managers Get From ITS Tracking of Fleet on GIS Map of Your Choice Tracking of Vehicle Line wise- Bunching alerts

16. What Operations Manager Get From ITS– MIS Alerts/notification reports Alerts Dashboard manages alerts and responds to deviation/violations Over-speeding reports Depot, vehicle and route wise reports Missed stops reports Route deviation reports Trip status reports (Cut/Short/Missed) Distance travelled Vehicle Speed Graph

17. AVL Based Hourly Outshedding Reporting Cluster Bus System – Real-time Reporting Typical snapshot of Cluster duties and actual bus outshedded Depot NameTotal FleetFleet w/o GPSFaulty Device Scheduled Duties Allocated Duties Late Allocated Duties Actual Outshed BBM Depot830379 1776 Dilshad Garden10036797 454 Kair762037372047 Kanjhawala Depot 139031321307126 Kushak Nallah Depot 244010232 7221 Millenium Depot 110079896886 Okhla 4 Depot800777 067 Okhla5 Depot35330 00 RajGhat417239 030 Sunehri Pullah Depot 17109162 19143 Total107996511022101762850

18. Core ITS Technologies - AVL and ETA Applications Communication server Device Agnostic. Telecom grade middle ware to handle multiple device types, with all industry standard protocols like 3GPP supported. Robust telecom grade communication server working on dedicated bandwidth from telecom service provider and through a secured dedicated APN. Map Server/Database Map Agnostic Spatial Map data set with multiple layers and robust map server for visual rendering of maps on screens Creation tool for POI, Polygon etc. GIS data with required layer of routes, bus stop, depot, terminals etc. Route Creation Tool GUI based for adding updating routes ETA and PIS application Self Learning Algorithm to take care of Mixed traffic conditions in city Integration API for other systems, Mobile, Journey planner etc. Control LED/LCD Boards in BQS to display route number and expected time Multiple PIS board Suppliers

19. Electronic Ticketing System DIMTS has deployed New Generation Electronic Ticketing Machines (ETMs) Real Time data transfer through GPRS Smart Card Enabled Over the air configuration & update of master data, configuration data and application Backend System enables: E-mail of Operation & Revenue parameters to key stakeholders Performance analysis Route-wise, Conductor-wise Display heath status of the field devices to take proactive action Day-end revenue reconciliation

20. Only ticket number and fare amount are printed. Stage codes are punched by conductor, which are not clear to commuters DELHI TRANSIT DL1PB9761 02/07/2011 12:22 No. T943881101111213011-0004 Route Number : 411UP Mori Gate Trml. - > DDA Flat Kalkaji Adult : 1 x 15=Rs 15 TOTAL: Rs.15 Unique ticket number Number of passengers Fare amount Pre-printed ticketTicket through ETM Date and time Bus number Route number Valid from and to (bus stop names) Pre-Printed Ticket Vs. Ticket Through ETM

21. NextBus Delhi – Mobile App Disseminates information regarding city buses to commuters through – Mobile Application (Android) – Web Based Tool 21

22. Passenger Information System : Web-based Web-based Passenger Information and Journey Planner http://businfo.dimts.in/businfo/

23. 23 One Transit App for Delhi Auto rickshaw locator Fare finder Live Congestion updates Citizen Security Send your location details to loved ones Seat Availability Time of Arrival Bus schedule Route Details Track location of bus On Android and iOS On Android Mobile Applications

24. Application Description (Screen shots) Poocho Home screen Poocho app menu list Change language- Hindi/English Exit from app Share app link Track by Vehicle number Vehicle’s current location

25. Application Description (Screen shots) Concentration of Autos on screen Auto Regn # Approximate distance from user Option to call List View summary Track auto on map Indicative Fare

26. Poocho App Close to 1 Lac downloads till date NextBus Delhi App Seat Availability Estimated Time of Arrival Real Time Bus Location Trip Planner Occupancy/ (Seat Availability)

27. AVL & PIS- Tracking and ETA App– Key Identified Challenges Creation / Modification of Driver, Vehicle GPS device, Vehicle Mapping Master Data Route surveys, Creation/ modification of Routes – Over 657 Official Routes, 5000 Plus Bus stops Schedules creation and Management – Schedules Over 18000 Buses run on multiple Routes/ daily allocation of resources. Easy allocation. Routes and Schedules Map upload, configuration and Updates Creation of Custom location, Depot Geo-fences Customizable, Configurable Geo Analysis Engine Map data and Geo Analysis Engine Flexible, customizable Reporting tools Reporting Ease of integration with other systems like Depot, Fare collection system Third party PIS application Integration

28. Key Implementation Challenges\ Lessons learnt Environment Management Training and dialog with ground staff (Driver/Conductors/ Operators) Highlighing key Selling points ( GPS overspeed, ETA at stops) Making ITS support Business Strategy Embedding ITS into Business Operations Making ITS part of business operations ETM for fare collection saves at least 30 mins during shift end. GPS reports provide comprehensive reports for day to day operations Adding value to the Operations Schedule management and daily reporting Planning with BIG Picture Step by Step progress Identification of Implementation issues, O& M issues ETM Spares and Battery GPS Installation schema Buy IN of Stakeholders Vendors as Partner Users as Key Designers Senior Management Support

29. Benefit of ITS in actual Bus operations  Complete Operational visibility of the entire fleet in real-time.  Real-time Trip Status  Real-time revenue Status  Complete Contract Management for all 9 clusters is done through the system.  Bus Behavioral Analysis:- Route Deviation, Bunching of Buses  Minimizing revenue leakage  Detail Analysis of low ridership sector  Better Route Planning : Graphical presentation of data for route planning & Rationalization  Mobile Applications for commuters for better experience  Generation of various MIS reports on real time

30. ABC Analysis of Comparative Performance of Conductors in a given Period Cluster Bus System – Evaluation of Conductor Performance

31. Analysis of a Trip to Verify Claimed Traffic Jam Cluster Bus System – Congestion Analytics Tool Kushaknalah Cluster Bus Depot -February, 2014 Data MonthClaimed Traffic Jam TripsValidated Traffic Jam Trips Claim Rejected after Verification February, 201422072019188

32. Detailed Analysis of Low Ridership Sectors Cluster Bus System – Business Analytics… contd

33. Step 1: A route is selected for operation on the basis of: Distance of Origin Point from Depot – Optimization of Dead km Service catering to Rural Areas Route length – optimization of service plan Step 2: Tentative loading pattern is checked from Cube Voyager Model – Selection of frequency of operation Step 3: Route Survey is undertaken for recording Latitude/ longitude of bus stops Step 4: Timetables/ Duty Memos prepared Scientific Process for Route Updation/Creation

34. Key OutComes - Comparative Performance Unit of Measurement Cluster BusesPSC Km Efficiency % 91.081.6 Fleet Utilization % 94.791.0 Vehicle Utilization Kms / Bus / Day 217.81185.0 Gross Earning Rs. / Bus/ Day 7,2496,245 Gross Cost Rs. / km 40.858.3 Operations Gap Rs. / km 7.024.6

35. Roadmap Endless possibilities benefiting the commuters…. Thank You