1. SART Partner Overview Downloading Customer Renewal Certificates Europe, Middle East and Africa

2. 1.Access www.MyCitrix.com.www.MyCitrix.com 2.Log in to MyCitrix.com. 3.From the Choose a Toolbox option select Manage My Customer Renewals. Citrix Confidential - Do Not Distribute Downloading Renewal Certificates Manage My Customer Renewals Choose a Toolbox

3. 4.Select Launch Customer Renewals in the Related Links box. Citrix Confidential - Do Not Distribute Downloading Customer Renewal Certificates

4. 5.The Maintenance Program Tool will provide several options for searching a customer’s company name. Select Choose a Customer and click Continue. 6.Search for the customer by clicking on the first letter of the organization’s name, entering the Company name or entering the Customer ID. Click the appropriate option. Citrix Confidential - Do Not Distribute Downloading Customer Renewal Certificates Select the first letter on your customer’s organization name. Enter the company name and click Search by Name. Enter the customer’s ID and click Search By Customer ID.

5. 7.Once the customer’s company name is displayed, click on the corresponding View link to download the renewal certificate. Citrix Confidential - Do Not Distribute Creating & Saving Renewal Quotes Click the corresponding View link to download and/or view the customer’s renewal certificate

6. 8.The renewal certificate(s) available for download will display. Click on the View Certificate link to proceed. Citrix Confidential - Do Not Distribute Downloading Customer Renewal Certificates

7. 9.The File Download prompt will display providing the options to Open or Save the renewal certificate. Select Save to download the certificate. 10.You will be prompted to select a drive where you would like to download the PDF file. Select a drive and click Save to download. Citrix Confidential - Do Not Distribute Downloading Customer Renewal Certificates Options Open: This option will allow you to view the renewal certificate. Save: This option will allow you to download the renewal certificate. Cancel: This option will cancel the task and take you back to MyCitrix.com.

8. 10.This step completes the process of downloading a Renewal Certificate. You may view the certificate by accessing your drive and opening the PDF file. Citrix Confidential - Do Not Distribute Downloading Customer Renewal Certificates