1. CONTACT US: USA:+1-6786933994,+1-6786933475 INDIA:+91-9052666559,040-69990056 Mail:info@magnifictraining.com

2. CRM Course Content CRM 7.0 Overview SAP CRM - The complete solution CRM architecture & Component integration SAP CRM 7.0 CAREER SAP SD and CRM Integration

3. Master Data Organizational Mgmt in SAP CRM Territory Mangement Business Partners Products Product Catlogs Installed Base Mangement

4. Basic Functions Transactions Date Management Text Management Pricing Billing Free Goods Product Configuration

5. CRM Sales (Sales Force Automation…SFA) account Planiing Activity management Oppurtunity Management Pipeline Performance Management Quotation and order Management Outline ageements in CRM Sales

6. CRM Service Solution Overview of Service Service Contract Management Warranty Management Product Service Letters Service Orders and Quotation Web Requests Complaints and Returns

7. CRM Interaction Center IC in Marketing IC in Sales IC in Service

8. CRM Field(Mobile) CRM Webchannel CRM Webchannel B2B CRM Webchannle B2C Internet customer Self Service(ICSS)

9. Scenarios in CRM Marketing Scenarios Campaign Management Segmentation Sales Scenarios Lead to Cash

10. Service Scenarios Service Order Management CRM General ACE Email Work List Template Designer Survey Tool

11. CRM Technical Topics Software Agent Framework Easy Enhancement Workbench Rule Builder, Rule Modeler

12. CRM Project management Solution Manager Project Management In CRM

13. Should you require any further information please do not hesitate to contact us http://www.oraclecourseonline.com -oracle apps technical training contact us: info@magnifictraining.com or +919052666559 By Real Time Experts from Hyderabad, Bangalore,India,USA,Canada,UK, Australia,South Africa.