1. MWC Spch 206

2. Improving Group Climate Group Cohesiveness attraction loyalty “Esprit de corps” Group’s goal becomes one’s own Groupthink!

3. MWC Spch 206 Gibb’s Defensive Supportive Climate behaviors EvaluationSupport ControlProblem-orientation StrategySpontaneity NeutralityEmpathy SuperiorityEquality CertaintyProvisionalism

4. MWC Spch 206 Confirming & Disconfirming Responses Confirming : direct, agreement with content, support, clarifying, expressing positive feeling Disconfirming: impervious, interrupting, irrelevant, tangential, impersonal, incoherent, incongruous

5. MWC Spch 206 Types of Listening Hearing Analyzing Empathizing Discriminative Comprehensive Critical Therapeutic Appreciative

6. MWC Spch 206 Non-Listening Behaviors Pseudolistening Monopolizing Selective Listening Defensive Listening Ambushing Literal Listening

7. MWC Spch 206 Active Listening /Perceptual Check Stop Look Listen Ask Paraphrase content Paraphrase Feelings Describe behavior Provide at least 2 interpretations Ask for feedback