1. Collaborate to Strategically Align with Student Success Initiatives 2016 Innovations Conference, Chicago, Illinois March 2016 College of Southern Nevada Ted Chodock – Librarian

2. CSN Basics Large Urban Community College 3 main campuses plus online & 6 sites 18,288 FTE / 33,867 Head Count Ethnically Diverse: HSI and MSI designations

3. What has your unit done with strategic planning? We need to do it, but haven’t started We’ve started, but need some pointers Created a strategic plan that is gathering dust somewhere Time to make a new one

4. What are your institution’s priorities? March 2016

5. What are your institution’s priorities? Mission Statement March 2016 The College of Southern Nevada creates opportunities and changes lives through access to quality teaching, services, and experiences that enrich our diverse community.

6. What are your institution’s priorities? Mission Statement March 2016 The College of Southern Nevada creates opportunities and changes lives through access to quality teaching, services, and experiences that enrich our diverse community.

7. What are your institution’s priorities? Vision Statement The College of Southern Nevada is a premier learning institution: Promoting student success through excellence in teaching and learning, Providing a highly educated, civically engaged, and skilled workforce, Using innovative technology and available resources effectively, Increasing alternative funding sources, Acting environmentally responsible, and Emphasizing fact-based decision-making and accountability to all stakeholders. March 2016

8. What are your institution’s priorities? Vision Statement The College of Southern Nevada is a premier learning institution: Promoting student success through excellence in teaching and learning, Providing a highly educated, civically engaged, and skilled workforce, Using innovative technology and available resources effectively, Increasing alternative funding sources, Acting environmentally responsible, and Emphasizing fact-based decision-making and accountability to all stakeholders. March 2016

9. Core Themes CSN’s Strategic Plan Core Themes: Student Success Quality Diversity Access What are your institution’s core themes? March 2016

10. Creating the Unit Strategic Plan  Establish parameters  Develop an inclusive process  Set two types of goals Doable Aspirational

11. Creating the Unit Strategic Plan  Establish parameters Brainstorm

12. Creating the Unit Strategic Plan  Establish parameters Brainstorm within the core themes  What are we already doing?  What could/should we do in the future?

13. Creating the Unit Strategic Plan  Develop an inclusive process

14. Creating the Unit Strategic Plan  Develop an inclusive process Include all stakeholders Build in opportunities for less powerful groups to contribute Separate brainstorming from synthesis

15. Centers for Academic Success Values Statement Students: providing a safe and open environment for students to develop academically Tutors and Learning Assistants: helping each develop their own unique and effective skills while maintaining an approachable demeanor Faculty: collaborating to ensure quality services and academic excellence Collegiality: requiring an atmosphere founded on mutual respect and cooperation between the diverse groups of tutors, students, faculty and administration

16. Centers for Academic Success Values Statement Students: providing a safe and open environment for students to develop academically Tutors and Learning Assistants: helping each develop their own unique and effective skills while maintaining an approachable demeanor Faculty: collaborating to ensure quality services and academic excellence Collegiality: requiring an atmosphere founded on mutual respect and cooperation between the diverse groups of tutors, students, faculty and administration

17. Creating the Unit Strategic Plan  Set two types of goals Doable Aspirational

18. Creating the Unit Strategic Plan  Set two types of goals Doable – easy wins build confidence Aspirational may become doable over a 2-3 year period worthwhile even if not currently possible

19. Creating the Unit Strategic Plan  Set two types of goals Doable – “Investigate and offer simple options for online payments of library charges.”

20. Creating the Unit Strategic Plan  Set two types of goals Doable – “Investigate and offer simple options for online payments of library charges.” This was already in the works at the time.

21. Creating the Unit Strategic Plan  Set two types of goals Aspirational may become doable – “Expand availability of Chat service into online environments such as library databases or Canvas.”

22. Creating the Unit Strategic Plan  Set two types of goals Aspirational may become doable – “Expand availability of Chat service into online environments such as library databases or Canvas.” It took two years due to technical barriers

23. Creating the Unit Strategic Plan  Set two types of goals Aspirational worthwhile – “Participate in outreach to CCSD librarians and teachers to increase understanding of their curriculum and approaches to teaching information literacy concepts.”

24. Creating the Unit Strategic Plan  Set two types of goals Aspirational worthwhile – “Participate in outreach to CCSD librarians and teachers to increase understanding of their curriculum and approaches to teaching information literacy concepts” We haven’t done it yet, but we’re still working on it!

25. Structuring a Goal Unit Goal

26. Structuring a Goal Institutional Goal

27. Structuring a Goal Unit GoalInstitutional Goal IN ORDER TO

28. Structuring a Goal Unit Goal: Expand availability of Chat service into online environments

29. Structuring a Goal Institutional Goal: Students will have access to support services they need

30. Structuring a Goal Unit Goal: Expand availability of Chat service into online environments Institutional Goal: Students will have access to support services they need

31. Assessment  Assess using a core theme as a parameter.  What data would indicate improving access, quality, diversity, or student success?  How will you know if you are successful?

32. Assessing Chat: Core Theme is Quality Assessment Activity Indirect MeasureWhere will evidence be gathered? What results would indicate success or failure? Assess Chat service quality Optional exit survey for Chat interaction Via LibAnswers exit survey option (satisfaction ratings and general comments) Over 85% of exit surveys rated as good or great and steady or increasing rating over time.

33. Closing the Loop What do you do next? What happens when you have achieved your goal? How do you close the loop?

34. CSN West Charleston Campus Library Discussion and Questions Contact Information: Ted Chodock ted.chodock@csn.edu 702-651-5509