1. Hello.

2. Personal engagement

5. PERSONAL ENGAGEMENT WITH TODAY’S CONNECTED CUSTOMER

6. Don’t just take our word for it… OUR CLIENT’S STORIES

7. TWO COMPANIES UNITE UNDER ONE BRAND

12. ENGAGE YOUR CUSTOMERS Digital engagement Social engagement Live engagement

14. CX COMPANY CLIENTS

15. BRINGING CUSTOMER CARE INTO PATIENT CARE

16. Siegfried Schallenmueller Global Contact Centre Benchmarking Report 2015

17. Deep Dive DigitalCX Successful digital customer journeys Scalable social media customer operations BREAK OUT SESSIONS

18. Yuri van Geest

19. Let’s get started…