2. Task John Smith wants to make an international call in the hotel, so he asks the hotel operator for help. You are the hotel operator. You tell him how to make an international call in his room: We have IDD and DDD services in our hotel. So the guest may call directly from his room. It is cheaper than going through the operator. Dial the country code, the area code and the number you want. The country codes are listed in the services directory in your room. Please receive the guest and introduce how to make international call. Each group should make up a dialogue and make a role play.

3. Language points an international call 国际长途电话 an incoming call 外来电话 an outgoing call 拨出电话 IDD: International Direct Dial 国际直拨长途电话 DDD: Direct Distance Dialing 直接远距离拨话 an incoming collect call 接听人付费电话 the country code 国家代码 the area code 区域号码 the services directory 服务指南

4. Please dial the country code, the area code and the number you want. The country codes are listed in the services directory in your room. 请先拨国家代号，然后是区域号码，最好是您需要的 电话号码。国家代号列在您房间里的服务指南上。

5. Service Procedure Main Services 主要服务 The main services of a telephone operator are as follows: Making an international call. Connecting an incoming call. Connecting an outgoing call.

6. Sample Dialogue O: Operator G: Guest O: Good morning. This is the hotel operator. May I help you? G: Yes. This is John Smith in Room 402. I’d like to make an international call. O: Mr. Smith. We offer IDD and DDD services in our hotel, so you may call directly from your room. It is cheaper than going through the operator.

7. G: Oh, would you please tell me how to do that? O: Certainly, sir. Please dial the country code, the area code and the number you want. The country codes are listed in the services directory in your room. G: I see. Thanks a lot. O: You’re welcome, sir.